Eskom introduces new AI chatbot ‘Alfred' to speed up fault reporting
JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp.
This innovation is aimed at enhancing customer service by providing a fast and safe way for customers to report electrical issues.
To use Alfred, Eskom customers need to provide their account and meter numbers.
Users can report any electrical problems at any time of the day.
Alfred will immediately issue a reference number after submitting an inquiry, that can be used to track the progress of the problem.
According to Eskom, Alfred is an artificial intelligence designed to support customers while maintaining safety and efficiency through online interaction.
Customers can access the app via https://alfred.eskom.co.za/chatroom/ and by also messaging the WhatsApp number 0860 037 566.
Users are advised to provide accurate information when seeking assistance.
- By Ntandoyenkosi Kubheka
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