Critical Start Demonstrates How Human Validation Maximizes the Power of AI-Driven MDR

Business Wire

6 days ago

PLANO, TX--(BUSINESS WIRE)--While most MDR providers focus their energy on the high and critical alerts, Critical Start is asking a different question: What if the real danger is in the ones they skip?
32 percent of alerts escalated by Critical Start analysts in a single month were initially classified as low or medium severity by third-party security tools.
At Black Hat 2025, Critical Start will showcase how its Managed Detection and Response (MDR) platform is redefining the standard by investigating, validating, and acting on every threat alert, regardless of severity. By combining deterministic AI models with expert human oversight and its proprietary Trusted Behavior Registry™ (TBR), Critical Start ensures nothing slips through the cracks, especially low or medium alerts that often hide early-stage threats.
According to internal SOC data, 32 percent of alerts escalated by Critical Start analysts in a single month were initially classified as low or medium severity by third-party security tools. This underscores the importance of expert human validation in Critical Start's MDR service, ensuring real threats are identified and addressed regardless of their original classification. By combining AI-driven analysis with around-the-clock human investigation, Critical Start delivers both proactive investigation and reactive threat detection that outperforms automated tools alone and provides outcomes security teams can rely on.
'We built Critical Start services on the belief that every customer deserves outcomes they can trust,' said Scott White, CEO of Critical Start. 'Our platform doesn't make assumptions based on priority levels. We combine AI acceleration and human validation into every decision, every alert, and every response. If it lands in your queue, you deserve to know what it means and what's been done about it.'
Human Eyes on Every Security Alert
Rather than relying on AI alone to auto-close, suppress, or escalate alerts, Critical Start's MDR analysts validate every security alert, uncovering the blast radius of potential incidents and tracking even subtle activity across the environment.
The company's Trusted Behavior Registry™ (TBR) plays a central role. This proprietary engine maintains a record of verified known-good activity per customer, allowing analysts to safely resolve false positives and investigate and respond to anything abnormal. TBR drastically reduces alert fatigue without sacrificing security.
See It in Action at Black Hat USA 2025
Critical Start will be live at Booth # 5027 at Mandalay Bay, August 7–8, offering demos of its MDR platform, including:
Expert validation of every alert, regardless of severity
Full transparency into every decision and action taken
Real-time resolution supported by contractual SLAs
MobileSOC®, the industry's leading mobile SOC app
The power of TBR, cutting noise without cutting corners
Proven MDR with proactive detection and fast response
About Critical Start
Critical Start is a leading provider of Managed Detection and Response (MDR) services, combining AI acceleration with expert human validation to eliminate false positives, reduce alert noise, and deliver fast, reliable threat resolution.
With a US-based, 24/7/365 Security Operations Center and a 90% analyst retention rate, Critical Start delivers both proactive and reactive MDR for large enterprises across North America. Its MDR is built to detect threats early and respond quickly, with every action backed by contractual service-level agreements that ensure trusted outcomes for security teams.
For more information, visit www.criticalstart.com.