EvenUp Announces AI Playbooks and Voice Agent to Redefine Case Analysis and Client Communication

Business Wire

08-07-2025

SAN FRANCISCO--(BUSINESS WIRE)-- EvenUp, the category leader in AI for personal injury (PI) law, today announced two new products that push the boundaries of legal technology: AI Playbooks and Voice Agent, alongside major enhancements to its rapidly growing AI Drafts™ product suite.
'AI Playbooks is a powerful tool that is transforming how we analyze cases by proactively surfacing the exact criteria we need to assess and compare large inventories of cases." - Max Schuver, Sr. Mass Torts Counsel, Walkup
Trusted by over 1,500 of the nation's most successful PI firms—including Omega Law Group and Sweet James —and powered by the industry's largest personal injury dataset, EvenUp's innovative AI products streamline case analysis and client communication, ensuring no important detail is missed, freeing up case managers to focus on strategic work, and enabling firms to move faster from intake to resolution.
With these releases, EvenUp is setting a new standard for how PI firms operate—streamlining casework, generating over $7B in claims, and unlocking hundreds of millions in missed value.
AI Playbooks: Put Case Analysis on Autopilot at Every Stage of the Case
Now part of The Claims Intelligence Platform™, AI Playbooks reads your case files and pulls out the insights you need every time you upload new documents—equipping firms to make faster, smarter decisions across their entire caseload. With staff often juggling 80+ cases each, AI Playbooks uses EvenUp's system of specialized AI models, Piai™, to scan records, spot patterns, and highlight facts that matter most to firms. It replaces hours of manual file review with up-to-date case analysis.
AI Playbooks helps firms:
Drive proactive case decisions by automatically flagging issues that could compromise case value, such as liability, prior injuries, or conflicting testimony.
Identify high-value opportunities with AI that proactively flags cases with TBI indicators, commercial defendants, and DUI indicators so you can staff and prioritize accordingly.
Standardize case evaluation with automated analysis to consistently apply firm policies.
Whether firms are evaluating a case at intake, preparing for negotiation, or handing off a case to litigation, AI Playbooks makes it easier to manage critical workflow processes and protect value at every stage.
'AI Playbooks is a powerful tool that is transforming how we analyze cases by proactively surfacing the exact criteria we need to assess and compare large inventories of cases. EvenUp reviews vast volumes of documents with striking speed and nuance, backing every finding with clear citations our team can trust. They are delivering the speed, precision, and scale we need to stay ahead." - Max Schuver, Sr. Mass Torts Counsel, Walkup
Voice Agent: Gathering and Validating Case Data Around the Clock
Now in Early Access, Voice Agent is a first-of-its-kind conversational AI built to support PI firms across the entire case lifecycle, starting with care management. Developed with leading firms and already in use by select customers, EvenUp's Voice Agent augments staff capacity by handling high-volume, time-consuming client outreach. It doesn't just check in—it listens. Voice Agent helps firms understand how clients are feeling, assess satisfaction with care, and surface any outstanding issues to case managers that may require follow-up. At least 17% of cases may show signs of treatment gaps, according to EvenUp's data. Voice Agent helps law firms stay ahead of potential gaps with timely, structured outreach—ensuring no case falls through the cracks.
Where other AI legal voice tools clock out at intake, EvenUp's Voice Agent supports firms across the entire case lifecycle:
"The AI voice assistant has seamlessly integrated into our workflow — reaching out to clients, managing appointments, and identifying follow-ups. Many clients don't even realize they're speaking with an AI, and it's already catching details that could have slipped through the cracks. It's exactly the kind of technology we need to scale personalized support without adding to our team's workload.' - Jack Bazerkanian, Managing Partner, C&B Law Group
With Voice Agent, PI firms gain a strategic edge by staying closer to the client throughout their recovery. Interested firms can join the Early Access waitlist.
AI Drafts: Why Top Firms Are All In After Latest Updates
Just six weeks after launching AI Drafts in May, EvenUp is rolling out new features fueled by rapid firm adoption. With one-click regeneration, firms can now instantly update complaints, medical summaries, responses to interrogatories, and more as new records or evidence are added—eliminating manual rewrites and keeping cases moving.
In the coming weeks, firms will also be able to upload and regenerate documents based on simply uploading prior examples, without needing to craft a new prompt each time.
Additionally, Enhanced Exhibit Management now brings the essential functionality of Microsoft Word and Adobe into a single, streamlined experience within The Claims Intelligence Platform. With precise, page-level control, firms can reorder, extract, and organize exhibit pages with simple drag-and-drop actions. By removing the need for external editing software, this flexibility saves time and accelerates preparation for negotiation, mediation, and trial.
About EvenUp
EvenUp is on a mission to close the justice gap through technology and AI, empowering personal injury lawyers and victims to get the justice they deserve. EvenUp applies machine learning and its system of AI models known as Piai, to reduce manual effort and maximize case outcomes across the personal injury value chain. The Claims Intelligence Platform provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. EvenUp is the trusted partner of personal injury law firms. Backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures (BCV), Lightspeed, SignalFire, NFX, DCM, and more, EvenUp's customers range from top trial attorneys to America's largest personal injury firms. EvenUp was founded in late 2019 and is headquartered in San Francisco. Learn more at evenuplaw.com.