AI, GCCs new waves of growth and not a threat, says Nilekani
Bengaluru:
Infosys
chairman
Nandan Nilekani
believes global capability centres (GCCs) are no longer competitors but key clients in artificial intelligence.
He feels GCCs have transformed from mere cost-saving centres into innovation hubs.
"Both AI and GCCs are new waves of growth and not a threat. The current wave of GCCs is not about cost arbitrage, it's about innovation arbitrage," Nilekani said at the company's 44th annual general meeting (AGM) held virtually on Wednesday.
"There are quite a few companies setting up AI/ML centres as GCCs, and we are helping many of them in this regard. This means that GCCs are no longer competitors, they're critical clients for us on AI," he added.
Infosys recently expanded its capabilities with a full-fledged GCC practice and appointed Deval Shah, the former MD and country head of India for of Danske IT and Support Services India, as its leader. In an internal note to employees, Infosys said that as part of Project Altius, one of its key growth priorities is to win more business from GCCs.
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Responding to a question on AI's impact on the workforce, Nilekani said Infosys, as a digital-native firm, sees AI driving cultural and operational shifts across work, workplace, and workforce.
"As of today, we have over 2,75,000 employees who are trained in AI at different levels of proficiency. Over 20,000 of our employees are using GitHub for coding. We are also investing in adding more AI builders and AI masters.
" Despite macroeconomic challenges, Nilekani said he is confident of Infosys' positioning both on cost takeout deals and opportunities in discretionary spending.
Infosys said it's working on 400 GenAI projects.
"We are going from case-based to AI-led transformations where AI becomes a centre of where the change is coming. We've developed over 200 agents within Infosys, and these agents are working with clients. We have 10 million lines of code. We built four small language models. These are foundation models focused specifically on the financial services industry, IT operations, and cyber security," Salil Parekh, CEO, Infosys said.
Nilekani also said supply chains will continue to shift as tariffs become another form of arbitrage. "As geopolitics becomes front and centre in our lives, we are having to take cognizance of the world not as one single global market but as fragmented blocs and countries. This means making strategic choices and even navigating between these blocs." He also said that with bilateral and regional trade rules emerging as dominant forces, there is a clear need to accelerate supply chain diversification.
Add to this the new uncertainty that AI adoption is creating," he added.
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