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For fake's sake, get real: The grand industrial complex of digital deception

For fake's sake, get real: The grand industrial complex of digital deception

Economic Times25-05-2025
An iconic cartoon in The New Yorker in 1993 depicted a dog perched at a computer, quipping to another, 'On the Internet, nobody knows you're a dog.' That wit was a clever way to express online anonymity, but it has mutated into something more insidious today: a euphemism for the grand industrial complex of digital deception.Thirty years after its publication, the cartoon fetched the highest price ever paid for a single-panel illustration, a testimony to its prophetic relevance today, when identity, opinion and emotion are manufactured and monetised at scale.
Welcome to a dangerous epoch where AI is much more than a nuisance-it is a geopolitical and corporate threat. Bot farms now produce vast networks of virtual personas that mirror human behaviour with accuracy. These bots aren't just liking, sharing or retweeting. They are fabricating entire digital lives: posting photos, forming networks, engaging in debates and endorsing ideologies or products. This shift in influence has triggered a crisis of credibility. Take the case of TikTok. With over 1.5 bn users globally, its algorithmic content discovery engine rewards virality. Before it was banned in India, TikTok had over 20 crore users. The app was designed to amplify content regardless of provenance and was an ideal conduit for bot-driven disinformation.How have bot networks morphed into powerful digital armies? Professional outfits run these operations, employing thousands to manage millions of fake accounts that have curated timelines, believable comment histories and even AI-generated profile pictures.There are grave implications for India Inc. Here are 4 strategic inflection points leading to unprecedented vulnerabilities:
Manipulable info markets: When a significant portion of online sentiment can be manufactured, traditional indicators of brand health become unreliable. An FMCG brand might see a sudden dip in social media sentiment and initiate a costly PR or rebranding campaign, only to discover it was the target of a bot-driven smear effort. It costs little to contract a for-rent bot attack service, but it costs a great deal to defend against one. This asymmetric cost structure means even small players can distort markets. Vendors in eastern Europe offer armies of bots for as little as Rs 15,000 per campaign, whereas cybersecurity audits, reputation management firms or legal action will cost crores.
Conflicting incentives: Platforms benefit from engagement metrics, and they don't care about authenticity. This creates an environment where platforms cannot be trusted as objective sources of market information.
Disappearing control: The story of Martin Wolf from FT being impersonated online is something many Indians resonate with. Recently, RBI flagged over 600 fake finance apps using AI-generated personas to lure users into scams.
Reputational collapse: Recently, a leading tech firm saw a viral video falsely attributed to its HR head denigrating job applicants. The AI-generated deepfake video was amplified by bots. Despite a rebuttal, the reputational damage was done, investors panicked, share prices dipped and clients demanded clarifications. Globally, governments are waking up. The EU's Digital Services Act is a step in the right direction. But what of India? While the proposed Digital India Act begins to address digital harms, it is yet to fully comprehend the menace of industrialised artificial sentiment.A fundamental restructuring of how organisations gather and validate market intelligence is imminent. The existing social media platforms will be viewed as compromised sources of strategic information. There will be a rise in verified information ecosystems, which could emerge from existing platforms implementing stronger verification, or as entirely new environments built with authentication as a core principle.Legitimate privacy concerns must be balanced with the need for reliable information. Cultural differences in attitudes toward identity verification will create uneven adoption. But the strategic imperative is clear: organisations need reliable intelligence to make sound decisions.A possible solution is universal digital identity verification. India is uniquely positioned to pioneer this approach, thanks to Aadhaar. Could a parallel digital identity framework be implemented for social media? This wouldn't remove anonymity but would enable tiered verification where platforms cryptographically verify that a user is human, without disclosing their actual identity unless warranted by law. Anonymity must coexist with accountability.Startups could lead the way. Imagine an ecommerce platform that only allows verified reviews from Aadhaar-linked accounts. Or a fintech company that measures sentiment from authenticated communities instead of X hashtags. These aren't Orwellian visions, but pragmatic responses to a world where truth is hard to find.With a democratised UPI, India's digital journey proves that scalable, secure and citizen-centric infrastructure is achievable. To ignore the rise of artificial sentiment is to invite chaos into our decision-making frameworks. For India Inc, the moment to act is not tomorrow or next quarter. It is now. Because in the age of digital deception, only authenticity will endure.
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