Can't Get an Appointment for Your Civil ID Address Change? Here's How to Secure One

Arab Times

03-05-2025

In our previous article, we provided a step-by-step guide on how to change your Civil ID address. If you're currently trying to update your civil address in Kuwait but can't secure an appointment through the Meta portal, you're not alone. Many expats encounter the same challenge, as appointment slots fill up quickly—particularly in high-demand areas.
But don't worry. Here are some practical alternatives and tips that can help you get through the process:
1. Try Using the 'Sahel' App
The Sahel government app is often more responsive and may display appointment slots that don't appear on the Meta platform.
Once logged in, navigate to:
Services → Public Authority for Civil Information → Appointment Booking
Make sure your mobile ID is active to access the full range of services.
2. Try Early Morning Slot Refresh (12:00 AM – 2:00 AM)
PACI frequently releases new slots after midnight, and they fill up quickly.
Here's what to do:
Set an alarm and check both Meta and Sahel around 12:30 AM – 1:30 AM.
Use multiple devices (e.g., a phone and a laptop) to increase your chances.
Refresh frequently and act fast if a slot opens up.
3. Use a Typing/Service Office (Maktab Khidmat)
Authorized service offices or typing centers sometimes have backend access to appointment systems or priority booking slots.
They may charge a fee, but if you're stuck, it can be a useful route—especially for urgent cases.
Search online or ask locally for PACI-approved service providers in your area.
4. Try Another PACI Branch
If your local branch (like South Surra or Jahra) is appointments show full, try nearby areas which are generally less crowded branches such as:
Ahmadi
Mubarak Al-Kabeer
Farwaniya (in some cases)
Note: You can book appointments in any PACI branch regardless of your residential area, depending on the service type.
5. Contact Meta Support via Phone
If online booking is not working at all, calling support might help:
164 – Unified Government Services Call Center (can redirect you to Meta or PACI).
1800164 – Direct Meta platform support line.
Best time to call:
8:00 AM – 10:00 AM (shorter wait times)
Tip on Calling : When calling, clearly explain your issue:
'All PACI appointment slots are full on Meta and Sahel – is there a manual or emergency booking option available?'
6. Reach Out to Meta Support by Email
You can also email Meta support directly at:
Email: [email protected]
Use this email to:
Report ongoing issues with booking
Ask about the appointment release schedule
Request assistance or escalation for time-sensitive matters
Final Tip
Stay persistent. Keep checking at off-peak hours and consider all alternative options listed above. With a bit of timing and flexibility, you can usually secure an appointment without too much delay.