
Tata Is Said to Be in Talks to Buy Out Investors in Resurgent
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Tata Group is in talks to buy out other shareholders in Resurgent Power Ventures Pte, according to people familiar with the matter.
Tata Power Co., which owns a 26% stake in Singapore-based power generation and transmission firm Resurgent through a subsidiary, is working with an adviser to help buy the stakes held by ICICI Venture Funds Management Co., Kuwait Investment Authority and Oman Investment Authority, the people said, asking not to be identified because the talks are confidential.
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In response to CBC Toronto's questions about the complaints, BLS said the company has a "longstanding reputation for transparency, compliance, and service excellence." "We remain fully aligned with the standards and expectations of the governments and authorities we work alongside," BLS communications manager Pooja Arora wrote. "Where concerns are raised, we will always investigate them thoroughly and take appropriate steps to improve." For its part, the Consulate General of India in Toronto says it is committed to "prompt, efficient" service, adding that BLS International was selected "through a competitive bidding process." Client describes 'legalized plunder' During a visit to the Mississauga location in April, one client says his OCI application ran aground when staff pressed him for extra documents not mentioned on the BLS website and found minor issues with his photos and application forms. 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Another client, Shivam Nehra of Oakville, says he was pressured to pay $100 for a "premium lounge service" to bypass the long lineups outside while he faced down a looming permanent residency application deadline. "I went there three to four times to get my documents corrected and every time, these guys will point out any different mistake," he said. The story on the inside It appears the situation wasn't better on the other side of the counter. Three former employees, all of whom worked in the Brampton location within the last five years, say they were kept on short-term contracts and felt pressured to find issues with applications or add extra charges. CBC Toronto has agreed to protect their identities over concerns about impacts to their careers. "You need to find a reason where you can take out money from a client," one said. "If you're not selling, you will be kicked off," they continued, describing internal staff competitions over who could sell the most services, with gift baskets going to the winners. With little guidance on official standards, reasons to reject applications could be as minor as a missing comma or writing "ave." instead of "avenue" on a form. They also said some mistakes were unavoidable because of how the company's own online application forms were formatted. Two employees also said they would push unwilling clients to use their courier service and charge families multiple times, despite deliveries going to the same address. 'I know what you're doing' The same employee who described looking for misplaced commas said they ultimately left the company because they were disturbed by having to lie to clients they often sympathized with. 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For the last three years, he's found himself researching BLS, including several right-to-information requests with the Indian government over how many complaints they've received about the company. "Much to my surprise, the Indian consulate says they do not have data of this," he said. The consulate did not comment on Hora's claim that it had no data on complaints, when asked by CBC Toronto. "I feel cheated by the Indian consulate," said Hora. "Reason being… I'm making complaints to you, and you're not taking action."