Tourists face 'inhuman' queues at Spanish airport amid emergency meeting
Brits caught in the chaos of Tenerife South Airport have described horrifying scenes as crowds wilted in the heat.
Last Monday night, coinciding with the school holidays in the UK, more than 500 people found themselves packed into a waiting area at the Canary Islands travel hub. They waited for hours to pass through the security as a bottleneck formed by two checkpoints, each staffed by two National Police officers.
Top Spanish officials will now hold an urgent meeting after the tourists faced "inhuman" conditions at the start of the school holidays. Many were held on a sweltering plane for 45 minutes, only to disembark and find broken escalators and lengthy queues for passport checks.
Becks Gravil was one of those swept up in the chaos. It took her family two hours to leave the airport after landing at 8.30pm. "Never in my life have I ever seen it this bad," she explained.
"There was fighting, people being sick, people fainting - all crammed in like sardines. What should have been an hour from landing to Adeje turned into four hours. What a day!"
Lourdes Torrecillas, who had just landed from Bristol, described the horror that unfolded in front of her after she disembarked following a long wait on the tarmac. "They kept us on the plane for 45 minutes without being able to leave, and when we arrived at the terminal, the escalators weren't working. Retirees and entire families with babies had to cope as best they could, carrying their children and belongings in the midst of a huge traffic jam," she told Diario.
'There were more than 500 people waiting standing, we couldn't move our arms or even breathe, everyone was sweating; there were elderly couples and babies under a year old; some children were crying, others were screaming, and some parents were carrying them on their shoulders so they wouldn't suffocate.
"Next to me was an elderly man with an insulin pump, and further away, a frantic family; I thought something serious could happen. There weren't even bathrooms in that area."
A taxi driver who picks up passengers from the airport claimed that such waits and crowds are a regular occurrence and that medical workers are often called on to care for unwell passengers who suffer fainting spells.
Other Brits who had recently jetted out to Tenerife claimed they'd had similar issues on different dates. Lynda McLaughlin said: "It is nothing to do with half term. We landed on May 3 at 12.30pm and this is exactly how it was then. There was no organisation whatsoever. It is crazy."
Another passenger who landed on the same day described it as "hell". Carol Perry added: "The same happened to us three weeks ago, at the same time of night. There were only two passport control officers on and one person trying to sort out queues who didn't have a clue what she was doing. It was bedlam. It wasn't school holidays then either.
Tenerife's ruling council, has called an emergency meeting in response to the incident, citing the recurring chaos during peak tourism periods. Dávila deemed the situation "unacceptable", attributing it to inadequate staffing for border checks following the UK's EU exit. If Labour is able to push ahead with its plans for UK passport holders to use queues for EU citizens only, this issue could be eased in coming months.
The situation at the airport was made worse on Monday when the automated check-in systems failed to recognise children's passports, forcing families with their little ones and luggage to wait for hours under the scorching heat just to begin their holidays.
Get travel warnings straight to your WhatsApp!
Off on holiday soon? The Mirror has launched its very own Travel WhatsApp community where you'll get all the latest travel warnings for everything from staycations to getaways in sunny Spain.
We'll send you the latest breaking updates and exclusives all directly to your phone. Users must download or already have WhatsApp on their phones to join in.
All you have to do to join is click on this link, select 'Join Chat' and you're in! We may also send you stories from other titles across the Reach group.
We will also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose Exit group. If you're curious, you can read our Privacy Notice.
Expressing her frustration, the council's President disclosed that she had reached out to mainland politicians but was met with lacklustre responses, lamenting, "There's a serious lack of respect towards Tenerife. We're managing essential services locally, but without state support, we're being left to fail," she said.
Tenerife Tourism Minister Lope Afonso expressed alarm at the first impression visitors receive, stating, "This is the first impression our visitors get. After hours on a plane, they're met with long waits and no explanation. It's not acceptable, and it's hurting our brand as a quality tourist destination," he explained.
Additionally, Afonso issued a stark warning about the potential disaster awaiting summer tourists if improvements are not made urgently. He said: "We need immediate solutions to avoid this happening again, especially with the busy summer season ahead."
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Daily Mirror
2 hours ago
- Daily Mirror
Family fume as they're forced to stay in 'horrendous' hotel with 'cockroaches'
William White said he and his family were due to fly back from Majorca on Monday, but their easyJet flight was cancelled after a technical fault which left them needing further accommodation A family has described how they were greeted by "the most horrendous room and conditions", with yellow water, cockroaches and other insects during an easyJet package holiday. William White, from Carnmoney in Co Antrim, had travelled with his wife and two children to Alcudia in Mallorca where they spent "10 quality nights" before their flight home was cancelled. Several hours after their flight was cancelled unexpectedly, having been delayed several times, the family say they were advised by easyJet to travel from the airpoirt back to Alcudia for a one-night stay at accommodation organised by the travel company. But the family say they were greeted with "a smell worse than an old people's home", insects, holes in the wall and "yellow water from the taps". It comes after women claim 'Our Jet2 holiday was ruined because we flew to the wrong Spanish island by mistake'. William, 40, said: "We departed Belfast on July 25 and spent 10 quality nights in Viva Sunrise. We were due to fly back on the fourth of August [Monday]. We arrived in the airport and checked in our luggage at 3.30pm." He revealed there was "no update on the boards in the airport" but online updates indicated delays due to a technical issue. He mentioned "rumblings" began among the Belfast travellers after their flight vanished from the flight boards, and around 8pm an email arrived, followed by another confirming the flight had been cancelled. "All the passengers were ringing easyJet for help," William said. "But there were no reps based in the departure area of the airport and the ground crew didn't know anything." Eventually, William and his family were booked on to a flight from Palma to London Luton on Wednesday 6, with a four-hour stop before the flight to Belfast. In the meantime, he and his family went back through security and managed to retrieve their luggage. At 10.30pm, they received another email with details of accommodation for the night, reports Belfast Live. "We went on to TripAdvisor to check and seen that it had diabolical reviews but it had been long and stressful day but not much we could do at that point with no direction from anyone," William said. "We spoke to the easyJet rep and she said we should pay for taxi, which was €140 so we refused. At the last minute they put us on a bus to Alcudia. We arrived at around 1:30am. It was a huge complex and they said we had a one night stay booked. "We explained the situation but they insisted it was one night only and that we had to come back in the morning." He revealed their room was a "20 minute walk from reception - in the dark on a busy road, with our suitcases and two children. Cars were speeding past and there were no lights, so I had to use my phone light." He continued: "When we arrived, we were greeted with the most horrendous room and conditions – mites, yellow water from the taps, cockroaches, holes punched in the wall, wardrobe doors hanging off, a smell worse than an old people's home and decor and furniture from the 1960s. Oh, and no working air-con." The family contacted easyJet once more to describe the appalling state of their accommodation, but were informed they couldn't relocate the family that evening. After hearing this news, Mr White said he made the "trek" back to reception, who eventually agreed to relocate them. The replacement room was "more up to date", William explained, but was regrettably "located beside the main entrance to the entire complex with drunk people arriving home and children out playing at 4am". That accommodation also had no air conditioning, he said, adding: "It was so warm you could cook Sunday dinner in it." The family managed to get roughly four hours of sleep, before being told they would be relocated once again. After another journey, which William said lasted "around 25 minutes" carrying their four suitcases and two children, they reached the fresh hotel. Speaking to Belfast Live William said: "At least it's clean." When asked what response he would like from easyJet after their nightmare experience, he said: "I don't know, maybe fair compensation - whatever that might be."
New Statesman
2 hours ago
- New Statesman
Berlin's dark past and me
The platform was empty. It was a serene scene: the rain had stopped and the air smelled green, the trees showering droplets each time the wind blew. My mother and I carefully stepped around the puddles as we read the plaques on the very edge of the platform. 18.10.1941 / 1251 Juden / Berlin – Lodz. 29.11.1942 / 1000 Juden / Berlin – Auschwitz. 2.2.1945 / 88 Juden / Berlin – Theresienstadt. The Gleis 17 (Platform 17) memorial at Grunewald station on the western outskirts of Berlin commemorates the 50,000 Jews who were deported from the city to concentration camps by the Nazis. There are 186 steel plaques in total, in chronological order, each detailing the number of deportees and where they went. Vegetation has been left to grow around the platform and over the train tracks, 'a symbol that no train will ever leave the station at this track again', according to the official Berlin tourist website. Were we tourists? I wasn't sure. I paused at one plaque in particular: 5.9.1942 / 790 Juden / Berlin – Riga. My great-grandmother, Ryfka, was one of the 790 Jews deported to Riga on 5 September 1942. She was murdered three days later. Her husband, Max, had been arrested and taken as a labourer to the Siedlce ghetto the previous year. In 1942 he was shot and thrown into a mass grave. When I told people we were taking a family trip to Berlin, many brought up Jesse Eisenberg's 2024 film A Real Pain (released January 2025 in the UK), in which Eisenberg and Kieran Culkin play mismatched cousins on a tour of Poland, confronting the inherited trauma of their grandmother's Holocaust survival story. But when we first started planning our trip six years ago, that wasn't the idea at all. It wasn't supposed to be about Max and Ryfka. It was about their daughter, my grandmother, Mirjam, and my grandfather, Ali, whom we called Opa. Opa's ancestry enabled us to claim German citizenship. My mother, sister and I started this process in 2017 without really thinking about it. The UK had voted to leave the EU, and Brits with relatives from all over were looking for ways to retain an EU passport. The Global Citizenship Observatory estimates that 90,000 Brits have acquired a second passport from an EU country since 2016, not counting those eligible for Irish citizenship. Article 116(2) of the German Constitution states: 'Persons who surrendered, lost or were denied German citizenship between 30 January 1933 and 8 May 1945 due to persecution on political, racial or religious grounds are entitled to naturalisation.' The same applies to their descendants. Mirjam died in 1990, before I was born, and Opa in 2003 – both British and only British citizens. But we had his voided German passport, his birth certificate, the notice of statelessness he'd received when he came to England in 1936. It took two years, but on 3 June 2019, the three of us attended the embassy in Belgravia and were solemnly dubbed citizens of Germany. We received our passports a few weeks later. Subscribe to The New Statesman today from only £8.99 per month Subscribe My mother wanted to celebrate with a trip to Berlin – the city where her parents grew up, and which my sister and I had never visited. Five years later than planned, thanks to Covid travel bans, we made it, honouring Opa by sweeping through immigration on the passports he had posthumously gifted us. I was prepared for the attempts at schoolgirl German, the arguments over bus timetables, itineraries and whether or not it was acceptable to fare-dodge on the U-Bahn. What I wasn't prepared for was being struck down by tears on a suburban street, faced with the reality of how exactly I had come to be there and what my presence meant. Memorial to the Murdered Jews of Europe, Berlin. Photo by Jon Arnold Images Ltd My grandfather's family made it out of Nazi Germany. So did my grandmother and her siblings. Her parents did not. Max and Ryfka were typical middle-class Berliners, owners of a profitable cigarette factory. They had three children: Fanny, Mirjam and Harry. The family lived in a five-storey apartment block with a dramatic art nouveau facade – an open-mouthed deity staring down as residents came and went – on Thomasiusstrasse, on the edge of the Tiergarten city park. Around the corner, in the same affluent neighbourhood, lived the boy who would become my grandfather, Ali. They used to play together as children. Two decades, multiple emigrations and an internment in Canada later, Ali married Mirjam. My mother was born two years later. I know all this thanks to her, her sister and their cousins. A few years before the Brexit vote, they had set out to consolidate everything we know about the family – sifting through documents, photos and letters, sharing recollections of their parents, writing down everything so the story would not be forgotten. I know, for example, that the basement of the house in Thomasiusstrasse was used for meetings of their Zionist youth movement long before emigration became an urgent issue. I know when and how the siblings fled Berlin to what was then British-occupied Palestine: Fanny going first to Denmark in July 1937, then to Palestine in February 1939, where she worked at the first haute couture fashion house in Israel. Mirjam left in April 1936 via a boat from Italy. She studied horticulture before eventually marrying Ali in 1951 and moving to England. Harry arrived in Palestine on 1 September 1937, his 16th birthday. And I know, from the letters we have, how often and how seriously all three urged their parents to sell the cigarette factory and leave Berlin, before it was too late. On the pavement outside the apartment block on Thomasiusstrasse, set into the cobblestones, gleamed the Stolpersteine. Any visitor to Berlin will find the streets scattered with these 'stumbling stones', small brass plates, each one a memorial to a victim of the Nazis who lived at that address: their name, year of birth, where and when they were killed. The commemorative art project, begun in 1992 by artist Gunter Demnig, has spread across Europe: there now are more than 116,000 stones, in 31 countries. The Stolpersteine for Max and Ryfka were laid in August 2014. My mother and her family attended; a clarinettist played klezmer music. There are eight stones for that single apartment block. The day before we visited, my mother had booked us on a tour of the Jewish quarter. Our guide told us that the aim of the Stolpersteine initiative was to compel confrontation and reflection, causing passers-by to stumble, both figuratively and physically, over this dark period of European history. Berlin is forthright about confronting its past – using art and architecture in innovative ways to do so. At the Holocaust memorial by the Brandenburg Gate, visitors get lost in an unnerving maze of concrete slabs. At the entrance to the Jewish Museum, the floors slope and the walls are set at odd angles, making the space difficult to navigate with confidence. The 'Garden of Exile' just outside the museum, designed by the Polish-American architect Daniel Libeskind to capture the disorientation of the refugee experience, is similarly slanted and boxed in by columns. The day we visited, it was raining again, the uneven cobbles slick and treacherous. The garden was empty. I slipped – and through my perhaps disproportionate tears realised there was a lot more to my new German passport than I had imagined. Everyone knows about the Holocaust. Six million Jews, more than a quarter of a million Gypsies, millions more Poles, Soviets, homosexuals and people with disabilities, systematically exterminated at death camps. I had always known that my family was in some way linked to it all, that the Holocaust was why we were in Britain in the first place, that I wouldn't be here were it not for my maternal grandparents being 'denied German citizenship… due to persecution on political, racial or religious grounds'. Hundreds of thousands of Jews fled the Nazis. Every Jewish family I know has a story: of how their ancestors escaped, and what happened to the ones who didn't. I knew long before I visited Berlin that there is nothing special about my family's history. But I had always seen it as just that: history. The Jewish Museum's core exhibition charts the history of Jews in Germany from medieval times to the present day. The final section looks at descendants of Holocaust victims and refugees who chose to restore their German citizenship – and why they made that decision. Why had I done it? To get an EU passport after Brexit. To make it easier to work abroad one day. To give my future children the option to live anywhere in Europe. To skip the queues at immigration. All valid reasons. And all, suddenly, entirely inconsequential Staring at the memorial plaques on Platform 17, sitting on the steps of the apartment block on Thomasiusstrasse, losing my footing in the Garden of Exile, I felt myself slot into the narrative, the next chapter of a story that is both unfathomable and at the same time utterly unexceptional. Opa died when I was 12. He was so proud of being British. I never asked him how he would feel about us using the trauma of his past to become German for the sake of convenience. I'd always thought he'd like the idea of us reclaiming his rightful heritage, but in Berlin it seemed less clear. But I do think he would have liked the fact that we were all there in Berlin, on the streets where he and his wife grew up, laughing and crying together, realising our mother-and-daughters getaway had ended up a lot like Eisenberg's A Real Pain after all. The three of us lost in reverie outside the apartment block, picturing my grandmother coming and going. A sign by the door was engraved in looping gothic script. It looked like a memorial plaque. We struggled to decipher first the letters, then the German. Eventually we resorted to Google Translate, and discovered in lieu of the profound message we had expected, a polite request for guests to please wipe their feet. [See also: Rachel Reeves' 'impossible trilemma'] Related
Scottish Sun
5 hours ago
- Scottish Sun
Award-winning Wetherspoons pub that has huge rooftop beer garden is right by the beach
Plus, how to save money at Wetherspoons CHEERS Award-winning Wetherspoons pub that has huge rooftop beer garden is right by the beach A WETHERSPOONS pint always goes down a treat - and even more so at this one venue that has a rooftop garden and sits right by the beach. Back in 2015, The Admiral Collingwood in Ilfracombe, North Devon, scooped up the prize of best new pub at the National Pub Design Awards. Advertisement 3 The Admiral Collingwood is an award-winning pub in Ilfracombe, Devon Credit: Alamy And since, the boozer has become an icon of Ilfracombe's seafront after judges described it as "an uncompromisingly modern building where the glass dome offers urban presence, while the rest of the main elevation is understated yet sophisticated", according to Harrison Ince Architects. Inside, new artworks were commissioned for the pub at the time, and a steel sculpture of a wave breaking was installed. On the roof of the pub, there is a beer garden which is open between March and October and boasts amazing views across the coast. One recent visitor said: "The view of the sea is amazing; the roof terrace is lovely and the drinks are true spoons quality. Advertisement "We love Ilfraspoons!" Another added: "The view and the amazing prices make the THE place to go" According to Campaign for Real Ale (CAMRA), the pub serves three changing beers which often include ales from Fat Belly, GT Ales, Exmoor, Cotleigh and Bays featuring regularly. In the summer, this increases to four beers. Advertisement And then additionally, there are three regular beers on offer to punters. Visitors also get to learn a bit of histroy about the purpose built pub when they visit, as the menu states: "Until its very recent closure, the Collingwood Hotel had welcomed visitors to north Devon's Ilfracombe for over 130 years. I went to the UK's biggest Wetherspoons with rooftop bar overlooking the beach "The imposing five-storey building was named after Admiral, Lord Collingwood, Nelson's second-in-command at Trafalgar (who fought just off the Spanish coast in 1805). "Cuthbert Collingwood fired the first shot in the battle (one of British naval history's most famous and crucial) and took over command of the British fleet after the fatal wounding of his friend Horatio Nelson." Advertisement Just a short walk away from the pub is Wildersmouth Beach, which is sheltered and shingle. Despite being central to Ilfracombe, the dog-friendly beach is often less crowded than other sandy beaches nearby. 3 Also in Ilfracombe is Damien Hirst's bronze Verity sculpture Credit: PA:Press Association Ilfracombe is also home to the Landmark Theatre, in Jubilee Gardens. Advertisement For art lovers, make sure to follow the coast around to Ilfracombe's harbour where you will find Damien Hirst's bonze sculpture called Verity - a half-skinned pregnant woman, who stands 20 metres tall. The high street is also said to be a "thriving hub of independent shops", according to Visit Ilfracombe. There are many craft shops, gift shops and cafes to explore - and even a coffee-cum-craft shop. Sweet tooths will also enjoy the Ilfracombe Chocolate Emporium, which sells handcrafted chocolates and has a chocolate museum - which is free to visit. Advertisement And make sure to check out the department story Chas N Pedlar & Son, which has been running for over a century. The seaside town has a lot of choice for accommodating too, with lots of holiday homes. How can I save money at Wetherspoons? FREE refills - Buy a £1.50 tea, coffee or hot chocolate and you can get free refills. The deal is available all day, every day. Check a map - Prices can vary from one location the next, even those close to each other. So if you're planning a pint at a Spoons, it's worth popping in nearby pubs to see if you're settling in at the cheapest. Choose your day - Each night the pub chain runs certain food theme nights. For instance, every Thursday night is curry club, where diners can get a main meal and a drink for a set price cheaper than usual. Pick-up vouchers - Students can often pick up voucher books in their local near universities, which offer discounts on food and drink, so keep your eyes peeled. Get appy - The Wetherspoons app allows you to order and pay for your drink and food from your table - but you don't need to be in the pub to use it. Taking full advantage of this, cheeky customers have used social media to ask their friends and family to order them drinks. The app is free to download on the App Store or Google Play. Check the date - Every year, Spoons holds its Tax Equality Day to highlight the benefits of a permanently reduced tax bill for the pub industry. It usually takes place in September, and last year it fell on Thursday, September 14. As well as its 12-day Real Ale Festival every Autumn, Wetherspoons also holds a Spring Festival. A Devon local has walked the South West Coast Path numerous times – these are her best spots The Salt Path movie doesn't show. Plus, Devon is also home to the best fish and chips in the UK. Advertisement
