The Mortgage Collaborative Helps Lender Member Resolve VA Loan Issue, Restoring Lender Authority
On March 13, Max Leaman, CEO of LoanPeople, informed TMC Member Benefits Advocate Sarah Wood that a transition to the VA's new PPM system had inadvertently stripped multiple lenders of their automatic authority and SAR designations. The widespread issue threatened to delay thousands of veteran home purchases, including three loans at immediate risk.
Despite repeated attempts by lenders to resolve the matter, progress had stalled.
'Our VA underwriting authority was unexpectedly revoked due to a systems issue,' said Leaman. 'After two weeks and 30+ hours of calls with no resolution, I reached out to Sarah at TMC. She quickly connected us with key TMC members and brought in TMC Director of Membership Growth, Toni Bramley, and their work had us reinstated within 48 hours. This is exactly why TMC exists—when a member faces a challenge, the network mobilizes to find a solution and gets it done.'
Wood immediately engaged TMC's member network, bringing in experienced VA lenders to strategize solutions. Industry leaders including Khash Sagahafi and Michelle Massucci (Liberty Home Mortgage Corporation), Kim Mason (Atlantic Bay Mortgage Corporation), and Teresa Rose (Western Ohio Mortgage Corp) provided critical guidance, shared contacts, and helped troubleshoot interim solutions to keep loans moving while compliance issues were addressed.
Support continued at TMC's Live Large, Think Big! conference in Dallas (March 16-18), where Wood and Bramley worked behind the scenes, leveraging direct VA connections and coordinating efforts. By March 20, their persistence paid off—lenders had their VA automatic authority and SAR designations reinstated.
'TMC's network is built on collaboration,' said Sarah Wood. 'When a lender faces a challenge, no one hesitates to step in. It's not just about fixing an issue—it's about ensuring real people get into their homes. This was a true team effort, and I'm incredibly proud of the dedication that made it happen.'
TMC CEO and President Jodi Hall echoed this sentiment, saying 'Sarah and Toni were relentless. Their dedication is a testament to how greater impact is achieved together and how our accountability to our members' success drives everything we do.'
'This is a relationship-driven network, and that's how you get things done,' added Toni Bramley.
[email protected].
About The Mortgage Collaborative
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MEDIA ONLY CONTACT:
(not for publication online or in print)
Andrew Edwards, Director of Marketing
The Mortgage Collaborative
[email protected]
(503) 803-3855
###
Keywords: Mortgage, The Mortgage Collaborative, Live Large, Think Big! TMC Conference, LoanPeople, SAN DIEGO, Calif.
Send2Press® Newswire. Information is believed accurate but not guaranteed. Story ID: S2P125036 APNF0325A
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