Indian HR Leaders Anticipate 383% Rise in Agentic AI Adoption by 2027
The shift will require every employee to gain new human, agent, and business skills, says Nathalie Scardino, President and Chief People Officer, Salesforce
You're reading Entrepreneur India, an international franchise of Entrepreneur Media.
Agentic AI is set to transform the Indian workplace, with a projected 383 per cent growth in adoption by 2027, according to new research by Salesforce. The survey reveals that only 12 per cent of Indian organisations have implemented agentic AI so far, but this is expected to surge to 58 per cent within two years.
The study highlights that HR leaders foresee major shifts in workforce dynamics. CHROs anticipate redeploying nearly a quarter (24.7 per cent) of their employees to new roles, aiming to enhance productivity by 41.7 per cent and reduce labour costs by 26.2 per cent. Digital labour is no longer viewed as a support function, it is emerging as a strategic imperative.
Despite this momentum, 88 per cent of Indian businesses are yet to fully adopt agentic AI, and 63 per cent of HR leaders say employees are unaware of how digital labour will affect their roles. To bridge this gap, 88 per cent of CHROs are either already reskilling workers (15 per cent) or planning to do so (73 per cent), focusing on both technical and soft skills.
AI literacy has been identified as the most essential skill in the coming years, alongside interpersonal capabilities. As AI agents take on routine tasks, human workers are expected to shift into relationship-focused roles, such as account management and partnerships. More than half (54 per cent) of CHROs plan to redeploy employees into such positions, while others will be reassigned to roles in compliance, ethics, and AI governance.
With research and development (59 per cent) and IT (51 per cent) expected to expand, the HR function is becoming central to navigating the AI transition.
Nathalie Scardino, President and Chief People Officer, Salesforce, said the shift will require every employee to gain new human, agent, and business skills.
"We're in the midst of a once-in-a-lifetime transformation of work with digital labor that is unlocking new levels of productivity, autonomy, and agency at a speed never before thought possible," said Scardino. "Every industry must redesign jobs, reskill, and redeploy talent — and every employee will need to learn new human, agent, and business skills to thrive in the digital labor revolution."
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Skift
34 minutes ago
- Skift
Airlines Commit to 2050 Net Zero Goal, But Warn Fliers Face Higher Fares
Airlines may be sticking to their net zero goal, but they are now signalling that passengers may have to help foot the bill. The airline industry is sticking to its target of reaching net zero emissions by 2050, despite growing concerns over the slow ramp-up of green aviation fuels. The International Air Transport Association (IATA), which represents more than 350 airlines globally, reaffirmed its climate goal at the close of its two-day annual summit in New Delhi on Tuesday. 'There had been no talk of any delay to the target,' IATA director Willie Walsh said in a press conference, according to Reuters. He added that the goal remains both realistic and necessary. The target had come under scrutiny amid fears it might be delayed due to the lack of available low-emissions fuel. 'There is great concern that we're not making sufficient progress, not as airlines, but as the value chain that needs to support the airlines transitioning to net zero,' Walsh said. 'We still have time to get there, but we do need to see more action from all of the partners in the value chain.' Fuel Producers Not Playing Their Part Walsh called out oil majors and fuel producers for scaling back their investment in sustainable aviation fuel (SAF), the sector's preferred alternative to fossil-based jet fuel. The sector says SAF can reduce emissions by around 60%, but it currently accounts for less than 1% of global jet fuel use. 'We have made clear from the very beginning that the airline industry will not be able to achieve net zero in 2050 unless everybody in the wider value chain supports the industry in doing that,' Walsh said. 'I think it is a wakeup call.' While industry profits have rebounded since the pandemic, IATA warned that the cost of meeting net zero could reach as much as $4.7 trillion. Climate Costs Could Mean Higher Air Fares Reuters reported that IATA said some of that cost will likely be passed on to travelers through higher fares. Walsh and IATA have previously spoken about the risk of higher fares. "Going forward as we see increases in carbon costs, there has to be an impact on ticket prices as the industry transitions to net zero. The airlines cannot absorb increased costs," Walsh previously said. In a new report, IATA estimated that the average cost of SAF in 2024 was 3.1 times that of conventional jet fuel. It said that in 2025, it is projected to be 4.2 times that of jet fuel. Lufthansa has already introduced an environmental surcharge on all tickets from most European countries. The amount of the surcharge varies between $1 and $78, depending on the flight route. "This is due to steadily rising additional costs due to regulatory environmental requirements," the airline said in a statement. "These include the statutory blending quota of initially 2% for SAF for departures from European Union." IATA is expected to release further guidance on SAF deployment and financing later this year. Fuels Europe, which represents companies like BP and Shell, have rejected the aviation industry's claims. 'We reject claims from the aviation sector suggesting a lack of sustainable aviation fuel supply,' the group previously told Skift. 'Our members are on track to meet their current mandate and exceed 2030 targets. Despite policy and investment challenges, European fuel producers have rapidly scaled SAF output and lowered costs.'
Yahoo
2 hours ago
- Yahoo
Hackers are using a modified Salesforce app to trick employees and extort companies, Google says
Hackers are tricking employees at companies in Europe and the Americas into installing a modified version of a Salesforce-related app, allowing the hackers to steal reams of data, gain access to other corporate cloud services and extort those companies, Google said on Wednesday. The hackers – tracked by the Google Threat Intelligence Group as UNC6040 – have 'proven particularly effective at tricking employees' into installing a modified version of Salesforce's Data Loader, a proprietary tool used to bulk import data into Salesforce environments, the researchers said. The hackers use voice calls to trick employees into visiting a purported Salesforce connected app setup page to approve the unauthorized, modified version of the app, created by the hackers to emulate Data Loader. If the employee installs the app, the hackers gain 'significant capabilities to access, query, and exfiltrate sensitive information directly from the compromised Salesforce customer environments,' the researchers said. The access also frequently gives the hackers the ability to move throughout a customer's network, enabling attacks on other cloud services and internal corporate networks. Technical infrastructure tied to the campaign shares characteristics with suspected ties to the broader and loosely organized ecosystem known as 'The Com,' known for small, disparate groups engaging in cybercriminal and sometimes violent activity, the researchers said. A Google spokesperson told Reuters that roughly 20 organizations have been affected by the UNC6040 campaign, which has been observed over the past several months. A subset of those organizations had data successfully exfiltrated, the spokesperson said. A Salesforce spokesperson told Reuters in an email that 'there's no indication the issue described stems from any vulnerability inherent in our platform.' The spokesperson said the voice calls used to trick employees 'are targeted social engineering scams designed to exploit gaps in individual users' cybersecurity awareness and best practices.' The spokesperson declined to share the specific number of affected customers, but said that Salesforce was 'aware of only a small subset of affected customers,' and said it was 'not a widespread issue.' Salesforce warned customers of voice phishing, or 'vishing,' attacks and of hackers abusing malicious, modified versions of Data Loader in a March 2025 blog post.
Yahoo
3 hours ago
- Yahoo
Britive Helps to Pioneer the Future of Agentic Identity and Security Platform (AISP) Category, as identified by Aragon Research
Independent Research Firm Highlights Urgent Need to Secure Proliferating AI Agents and Agentic Systems; Forecasts AISP Market to Reach $32.9 Billion by 2031 GLENDALE, Calif., June 4, 2025 /PRNewswire/ -- Britive, a leading innovator in identity security and the pioneer of the true zero-standing access technologies, is now helping to establish the emerging Agentic Identity and Security Platform (AISP) category, a role identified by Aragon Research in a new 2025 research note. The research note, "The Rise of Agentic Identity and Security Platforms: The Must-Have Add-on for AI Agents and Agentic Systems," by Aragon Research CEO and Lead Analyst Jim Lundy, highlights the urgent need for purpose-built solutions to secure the rapidly expanding landscape of AI agents and agentic systems within enterprises. The Aragon Research note underscores that, as "Digital Labor is being powered by AI Agents and emerging Agentic AI Systems, which are digital workers that can do full job roles," traditional security frameworks are ill-equipped to manage their dynamic behaviors and unique vulnerabilities. This creates a significant "Access-Trust Gap" and introduces new risks such as prompt injection, over-permissioning, and unmanaged "Shadow AI agent" sprawl. Aragon Research forecasts the AISP market will grow from $3.2 billion in 2025 to $32.9 billion by 2031, a 48.8% CAGR. "The proliferation of AI agents is fundamentally transforming enterprise operations, it also introduces a critical new frontier of cybersecurity risk that cannot be ignored," said Art Poghosyan, CEO of Britive. "We are honored that Aragon Research has highlighted Britive's pioneering efforts in defining and addressing this urgent market need for Agentic Identity and Security Platforms. Britive was born for the cloud era; our platform's core capabilities have been shaped by direct feedback and real-world challenges faced by our highly regulated and innovative enterprise and Fortune 500 customers. This ensures we effectively enforce ephemeral, least-privilege access at runtime, a cornerstone for Zero Trust security strategy. Our patented Just-in-Time Zero Standing Privileges model, tested and proven in these demanding environments, naturally extends to secure autonomous agents without slowing innovation." The Aragon Research note outlines six key elements of AISP: Agent Identity and Access Management Data and Knowledge Protection Agentic Operational Integrity and Resilience Agentic Governance, Risk and Compliance Policy Engine with Runtime Enforcement Human Oversight, Accountability and Attribution Britive's cloud-native platform is uniquely positioned to deliver on these requirements by: Extending True Zero Standing Privileges (ZSP) to AI Agents and Agentic Identities: Utilizing our patented Just-in-Time (JIT) access to ensure AI agents receive ephemeral, least-privilege access only when needed for specific tasks. Unifying Identity Governance: Providing a single platform to manage and audit privileges for humans, machines, and now AI agents, across multi-cloud, SaaS, and hybrid environments. Enabling Secure Agility for AI Initiatives: Leveraging an agent-less, proxy-less, and API-first architecture to seamlessly integrate security into AI agent workflows without hindering innovation or operational speed. "The explosion of AI Agents and Agentic Systems in enterprises means a new level of risk that must be secured," states the Aragon Research note. "By making AISP part of every AI Agent and Agentic deployment, the enterprise can be assured that their information, data, and IP are protected." Drawing on deep experience and feedback from leading enterprises in highly regulated and innovative sectors, Britive aims to help organizations confidently embrace AI-driven automation. The company's pioneering security framework is built for the new era of digital labor, delivering the unified visibility, security by design, and enterprise-grade speed and agility that modern challenges demand. To download a complimentary copy of the Aragon Research note, "The Rise of Agentic Identity and Security Platforms," visit Britive's website. About Britive Britive is a leading innovator in identity security and the pioneer of the first true zero-standing Privileged Access Management (PAM) platform, purpose-built to deliver unmatched speed and agility for today's dynamic multi-cloud and hybrid enterprises. Designed for the cloud era, not retrofitted from legacy systems, our patented approach eliminates standing access risks across all identities (human, machine, and AI agents), enabling secure innovation. Britive's API-first, agent-less architecture further unifies identity governance across all cloud platforms, SaaS, and on-premises systems via a single, centralized platform, ensuring clarity, confident compliance, and true operational agility. About Aragon Research: Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Contact Miad Moussawi VP of Marketing View original content to download multimedia: SOURCE Britive
