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Stripe 疑拒 LGBTQ+內容付款 遭投訴後指客服資訊錯誤 致歉並調查事件|Yahoo

Stripe 疑拒 LGBTQ+內容付款 遭投訴後指客服資訊錯誤 致歉並調查事件|Yahoo

Yahoo18 hours ago
【Yahoo 新聞報道】近期接連有支付平台審查成人內容,跨國網上支付平台Stripe 近日有用家投訴未能購買LGBTQ+內容,並引述客服稱公司禁令已擴大到所有 LGBTQ+ 內容,包括非成人或露骨的內容。Stripe 澄清並無禁止出售 LGBTQ+ 內容或商品,就客服發放錯誤訊息致歉並調查事件。
Steam 成人內容遊戲下架
早前線上遊戲平台Stream 下架大量涉成人內容的遊戲,Visa 及 Mastercard 亦自去年起要求部分平台下架特定主題成人內容。Stripe早前亦指,將不支援用於線上出售成人內容。但近日有 Stripe 用戶投訴指,在出售「非露骨、合法、非成人的LGBT內容」時,同樣無法使用,致電客服投訴時,獲得的回覆是「禁令已擴大至所有 LGBTQ+ 內容 - 包括非成人或非露骨性質的內容」。當用戶詢問被禁原因,客服已掛線。
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— Mostlycogent (@mostlycogent.bsky.social) 2025年8月13日 清晨5:22
Same during my call- the wording I used was 'non-explicit, legal, non-adult LGBT content', and I got back the response that 'yes, stripe is blocking this. We're a private company, we make our own rules about it.' Was hung up on when I asked why.
Stripe 發言人回覆 BBC 查詢回應事件,表示支援團隊提供的資訊「完全是錯誤的」,Stripe 表示,並沒有禁止出售 LGBTQ+ 內容或商品,「我們正在調查此事,並確保未來的查詢能得到正確答案。」
來源:BBC
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