Electric Cars Are the Future. VinFast Wants to Make Owning One Effortless
MARKHAM, Ontario — VinFast's strategy in Canada centers on giving owners confidence in their purchases, with its two SUV models backed by an industry-leading 10-year warranty. Today's EVs are safer, smarter and more reliable than ever. Advances in battery technology, onboard software and vehicle design have brought features once exclusive to luxury sedans into the mainstream. Every new model, even in the mid-price segment, offers compelling range, high-resolution touchscreens and advanced driver-assist systems that rival those of long-established brands.
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Yet the true test of any car comes after the sale. Drivers know that prompt, competent service can make or break long-term satisfaction. A delayed repair or an unresponsive service can quickly turn early enthusiasm into buyer's remorse. And in Canada, a robust warranty and a dependable service network are essentials in a country that spans six time zones and a climate that ranges from bitter cold to scorching heat.
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VinFast's approach begins with one of the most generous warranty packages the industry offers. Each of its models—the mid-size VF 8 with up to 412 km of range and the full-size VF 9 that seats seven—carries a 10-year or 200,000-kilometre bumper-to-bumper guarantee and a 10-year unlimited-km battery warranty under normal usage.
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'10-year warranty is definitely the easy decision to pick up the VF8 and additional peace of mind,' said retiree Dien Do, a VF 8 owner.
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For charging convenience, VinFast has partnered with local networks and integrated its mobile app with 95 percent of public charging stations across North America. The VinFast app provides more public charging options than any other OEM or third-party app, granting owners access to over 100,000 Level 2 AC and DC fast chargers . It also enables users to book service appointments and summon roadside assistance through a single interface.
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Industry data underline the importance of these measures by VinFast. A 2024 survey by Capgemini Research Institute found that 57 percent of car owners who are unhappy with post-purchase service would consider switching brands within 18 months 1, and nearly 80 percent rank warranties as a key factor in their buying decision 2. By combining class-leading coverage with local service partnerships, VinFast aims to convert these wary customers into lifelong advocates.
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But VinFast's commitment goes beyond warranties and service accreditation. The company offers software updates for infotainment and driver-assist systems. Whether it's refining the user interface or improving the drive handling or even adding new features, these upgrades keep vehicles performing at their best.
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For Canadian drivers weighing their first EV purchase, VinFast's model offers a clear proposition: two well-equipped SUVs, one of the strongest warranty packages in the business, and a growing network of service partners across the country. Its focus on after-sales support represents a practical step toward making electric-vehicle ownership as effortless as promised.
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Market Indices (at month end) Dow Jones Industrial Average ® 40,843 41,563 42,330 41,763 44,911 42,544 44,545 43,841 42,002 40,669 42,270 44,095 44,131 - 8 % Nasdaq Composite ® 17,599 17,714 18,189 18,095 19,218 19,311 19,627 18,847 17,299 17,446 19,114 20,370 21,122 4 % 20 % Standard & Poor's ® 500 5,522 5,648 5,762 5,705 6,032 5,882 6,041 5,955 5,612 5,569 5,912 6,205 6,339 2 % 15 % Client Assets (in billions of dollars) Beginning Client Assets 9,407.5 9,572.1 9,737.7 9,920.5 9,852.0 10,305.4 10,101.3 10,333.1 10,280.2 9,929.7 9,892.2 10,349.0 10,757.3 Net New Assets (1) 29.0 31.5 30.3 22.7 25.5 60.2 30.5 46.6 55.3 1.1 33.6 38.9 45.7 17 % 58 % Net Market Gains (Losses) 135.6 134.1 152.5 (91.2 ) 427.9 (264.3 ) 201.3 (99.5 ) (405.8 ) (38.6 ) 423.2 369.4 160.5 Total Client Assets (at month end) 9,572.1 9,737.7 9,920.5 9,852.0 10,305.4 10,101.3 10,333.1 10,280.2 9,929.7 9,892.2 10,349.0 10,757.3 10,963.5 2 % 15 % Core Net New Assets (1,2) 29.0 32.8 33.5 24.6 28.8 61.4 30.6 48.0 59.1 2.7 35.0 42.6 46.9 10 % 62 % Receiving Ongoing Advisory Services (at month end) Investor Services 649.1 663.7 675.1 665.6 688.9 682.0 698.7 703.5 688.8 688.2 711.2 737.6 747.9 1 % 15 % Advisor Services 4,185.4 4,268.1 4,343.8 4,303.3 4,489.2 4,379.7 4,496.6 4,493.2 4,372.3 4,353.0 4,525.6 4,687.4 4,765.1 2 % 14 % Client Accounts (at month end, in thousands) Active Brokerage Accounts 35,743 35,859 35,982 36,073 36,222 36,456 36,709 36,861 37,011 37,254 37,375 37,476 37,658 - 5 % Banking Accounts 1,937 1,940 1,954 1,967 1,980 1,998 2,019 2,033 2,050 2,066 2,077 2,096 2,116 1 % 9 % Workplace Plan Participant Accounts (3) 5,382 5,373 5,388 5,407 5,393 5,399 5,450 5,464 5,495 5,518 5,563 5,586 5,619 1 % 4 % Client Activity New Brokerage Accounts (in thousands) 327 324 321 331 357 431 433 362 388 439 336 323 377 17 % 15 % Client Cash as a Percentage of Client Assets (4) 9.6 % 9.5 % 9.5 % 9.8 % 9.5 % 10.1 % 9.8 % 10.0 % 10.6 % 10.5 % 10.1 % 9.9 % 9.7 % (20) bp 10 bp Derivative Trades as a Percentage of Total Trades 21.2 % 20.8 % 21.5 % 21.4 % 19.7 % 18.6 % 19.3 % 19.9 % 19.5 % 18.4 % 21.0 % 20.8 % 21.3 % 50 bp 10 bp Selected Average Balances (in millions of dollars) Average Interest-Earning Assets (5) 417,379 420,191 420,203 422,327 425,789 431,177 431,523 424,805 425,228 430,884 419,638 417,768 418,640 - - Average Margin Balances 73,206 73,326 72,755 74,105 76,932 81,507 82,551 84,233 82,725 77,478 79,132 82,339 85,492 4 % 17 % Average Bank Deposit Account Balances (6) 83,979 82,806 82,336 83,261 84,385 85,384 84,790 83,089 84,302 84,060 81,495 81,014 80,755 - (4 %) Mutual Funds and Exchange-Traded Funds Net Buys (Sells) (7,8) (in millions of dollars) Equities 10,908 5,609 5,217 7,176 13,226 14,805 10,050 4,987 (1,221 ) 7,950 10,473 8,987 10,936 Hybrid (1,155 ) (1,377 ) (432 ) (1,397 ) (329 ) 124 (1,324 ) (464 ) (603 ) (1,663 ) (287 ) (1,038 ) (463 ) Bonds 8,651 10,919 11,015 10,442 7,473 10,969 8,747 12,162 11,438 (1,490 ) 8,483 6,050 11,920 Net Buy (Sell) Activity (in millions of dollars) Mutual Funds (7) (4,679 ) (4,003 ) (1,261 ) (4,905 ) (4,492 ) (4,331 ) (6,785 ) (3,971 ) (8,537 ) (13,955 ) (3,224 ) (5,351 ) (3,442 ) Exchange-Traded Funds (8) 23,083 19,154 17,061 21,126 24,862 30,229 24,258 20,656 18,151 18,752 21,893 19,350 25,835 Note: Certain supplemental details related to the information above can be found at: (1) Unless otherwise noted, differences between net new assets and core net new assets are net flows from off-platform Schwab Bank Retail CDs. 2024 also includes outflows from a large international relationship of $0.1 billion in August, $0.3 billion in October, and $0.6 billion in November. (2) Net new assets before significant one-time inflows or outflows, such as acquisitions/divestitures or extraordinary flows (generally greater than $25 billion beginning in 2025; $10 billion in prior periods) relating to a specific client, and activity from off-platform Schwab Bank Retail CDs. These flows may span multiple reporting periods. (3) Includes accounts in Retirement Plan Services, Stock Plan Services, Designated Brokerage Services, and Retirement Business Services; Participants may be enrolled in services in more than one Workplace business. (4) Schwab One®, certain cash equivalents, bank deposits, third-party bank deposit accounts, and money market fund balances as a percentage of total client assets; client cash excludes brokered CDs issued by Charles Schwab Bank. (5) Represents average total interest-earning assets on the Company's balance sheet. (6) Represents average clients' uninvested cash sweep account balances held in deposit accounts at third-party financial institutions.
