Historic Social Agreement at Maroc Telecom Brings Wage Hikes, New Benefits

Morocco World

a day ago

Doha – The National Telecommunications Union (SNT), affiliated with the Democratic Federation of Labor (FDT), has secured a substantial social agreement with Maroc Telecom management that improves working conditions and benefits for employees and retirees.
This agreement marks a positive transformation within the company since Mohammed Benchaaboun took over as head of its collective management in March, ending Abdeslam Ahizoune's 27-year tenure that was marked by criticism for anti-competitive practices and labor disputes.
The announcement followed a meeting between the union's Secretary General, Hamid Kejji, and the company's Human Resources Director on Friday. This discussion continued the social dialogue initiated during previous talks in April with Benchaaboun.
Under the new agreement, employees will receive a general 5% wage increase with a minimum of MAD 500 ($50) monthly beginning in June.
The education grant for employees' children rises by 50%, while the number of higher education scholarships for outstanding children of employees doubles to 20 annually.
The company will reduce prices at its summer camps and vacation centers by 50%, with a minimum reduction of MAD 150 ($15).
Maroc Telecom's contribution to private vacation center access has increased by 30%, reaching 130%, and now extends beyond summer months. Workers will also enjoy preferential rates at private sector vacation facilities outside peak season.
The agreement extends health transport (ambulance) services to include retirees and establishes communication channels with retirees through a mobile application and a dedicated email address.
Additionally, the budget for incentives has been increased for employees participating in sales operations, service expansion, and network connections.
This agreement stands in stark contrast to previous management approaches. Labor representatives had previously criticized management practices within the company, pointing out long-standing issues where employees worked for 20 to 30 years without promotional opportunities.
Union demands had consistently focused on fair wage adjustments and addressing stalled promotion files, particularly for long-serving staff members and those with advanced qualifications.
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The SNT praised this new agreement, stressing 'the positive momentum the company has experienced at various levels since the appointment of Mr. Mohammed Benchaaboun at the head of collective management.'
The union noted his 'social awareness and unprecedented initiative toward telecommunications workers,' signaling a clear break from the management style of his predecessor, Ahizoune.
As the leading union in the sector, the SNT pledged to continue defending workers' rights while engaging responsibly in projects aimed at strengthening Maroc Telecom's leadership.
Their focus remains on improving services nationally and internationally while enhancing working and living conditions for employees and retirees.
This agreement establishes a model for constructive social partnership between unions and management of major national institutions, introducing a fresh approach to professional relationships built on dialogue, collaboration, and responsibility. Tags: Maroc TelecomTelecommunications in Morocco