Holly Hamilton on Card-Not-Present Fraud
To watch back Louise Minchin's segment on Phishing Scams, click here.To watch back Rav Wilding's segment on Digital Wallet Fraud, click here.If you have given information, such as a One Time Passcode, to a suspected fraudster:Call your mobile provider (or the company the OTP was for) using the official number on their website. Tell them what happened and ask them to secure your account.Look for changes to your contact information, delivery address, or any new transactions.Protect your money by contacting your bank immediately on a different device from the one the scammer contacted you on.Scammers may try to contact you again. Don't answer any unknown calls or messages.Save texts, emails, or any communication related to the scam. This could help with investigations or refund claims.Report it to Action Fraud online by clicking here, external, or over the phone by dialling 0300 123 2040. If you are in Scotland, report to Police Scotland by calling 101.
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