Instagram creator slams Zepto over rotten grocery delivery: ‘We could've ended up in the hospital'

Indian Express

a day ago

It's the little things we rely on every day – fresh fruits for breakfast, eggs for a quick meal – that can completely throw us off when they go wrong. And in the age of 10-minute deliveries and lightning-fast grocery apps, expectations are higher than ever. But when things don't live up to the promise, the Internet doesn't stay quiet. Digital creator Ayushi Prasad recently shared a rather unsettling experience with Zepto, revealing the shocking state of some essentials she received, including a blackened, rotten egg and a spoiled watermelon.
Prasad shared a video where she is seen showing the blackened, rotten egg and saying, 'Zepto wale bhaiya FYI yeh ande hum khaa chuke the boil karke, phir humme iska taste thoda off laga toh humne kohl ke dekha toh result yeh tha. Aapki wajah se main aur mere family members hospital mei hote agar hum nhi check karte toh (Zepto bhaiya, just FYI — we had already eaten these eggs after boiling them. Later, we felt the taste was a bit off, so we checked, and this is what we found. If we hadn't checked, my family and I could've ended up in the hospital because of you).'
She called out their customer service and wrote, 'Thankfully I recorded this warna yeh full confidence mei bolte hai, It passed our quality check.' (Thankfully, I recorded this, else they would have confidently said it passed our quality check).
A post shared by @ayushii.prasad
Prasad posted the video along with a caption that reads, '@zeptonow how is this acceptable? Every single time you either send raw fruits or rotten ones. I've learned my lesson and won't order from you anymore. But stop scamming people. Issuing a refund isn't enough focus on the quality bro, we end up paying more because of you.'
In the comments, Zepto replied, 'We understand your concern and want to make this right. Please DM us with your order details so we can assist you further.'
The netizens took to the comments to share their views and their personal similar experiences. A user shared, 'I have realised this long ago , always do cod for packed goods check expiry if it's expired return the order immediately Never order fruits and veggies from any quick commerce If u see discounts on packed items always check for expiry…always.'
Another user commented, 'I have always got refund from Zepto incase of rotten or missing product.'
A third person wrote, 'Happened with me but the product was curd. Though I got a refund but this is not what I expect from Zepto.'