Latest news with #zeptonow
NDTV
3 days ago
- Entertainment
- NDTV
Video: Woman Gets Black, Mouldy Eggs And Spoiled Watermelon From Zepto, Company Reacts
The usage of food delivery applications has increased significantly in recent times. As our lives have become fast-paced, it serves as a convenient option and helps save time. However, there have also been growing issues regarding quality, late delivery, wrong delivery, and misplaced items. Now, one such incident has come to light and has sparked concern about the food service industry. Ayushi Prasad, a digital content creator, shared a video showing the shocking state of some food items she received from the e-commerce platform Zepto. The clip showed a blackened, rotten egg and a spoiled watermelon. "@zeptonow how is this acceptable? Every single time you either send raw fruits or rotten ones. I've learned my lesson and won't order from you anymore. But stop scamming people. Issuing a refund isn't enough focus on the quality bro. we end up paying more because of you," she wrote in the caption of the post. Take a look below: View this post on Instagram A post shared by @ In the clip, Ms Prasad said that she had already eaten the eggs after boiling. But when they tasted a bit off, she decided to check one. She was shocked to see blackish liquid flowing out of it. "Zepto wale bhaiya FYI yeh ande hum khaa chuke the boil karke, phir humme iska taste thoda off laga toh humne kohl ke dekha toh result yeh tha. Aapki wajah se main aur mere family members hospital mei hote agar hum nhi check karte toh (Zepto bhaiya, just FYI - we had already eaten these eggs after boiling them. Later, we felt the taste was a bit off, so we checked, and this is what we found. If we hadn't checked, my family and I could've ended up in the hospital because of you)," she said. The post quickly went viral, sparking a flurry of comments. Zepto also took cognisance of the complaint and responded immediately to the post. "We understand your concern and want to make this right. Please DM us with your order details so we can assist you further," the company wrote in the comments section. Meanwhile, in the comments section, users shared similar experiences. "I have realised this long ago , always do cod for packed goods check expiry if it's expired return the order immediately Never order fruits and veggies from any quick commerce If u see discounts on packed items always check for wrote one user. "Happened with me but the product was curd. Though I got a refund but this is not what I expect from Zepto," commented another. "Happened to me too. They didn't deliver my full order and gave no resolution. After fighting for an hour, they said they have given a refund but never did it. It happened twice, I am so disappointed," shared a third user.
Indian Express
4 days ago
- Entertainment
- Indian Express
Instagram creator slams Zepto over rotten grocery delivery: ‘We could've ended up in the hospital'
It's the little things we rely on every day – fresh fruits for breakfast, eggs for a quick meal – that can completely throw us off when they go wrong. And in the age of 10-minute deliveries and lightning-fast grocery apps, expectations are higher than ever. But when things don't live up to the promise, the Internet doesn't stay quiet. Digital creator Ayushi Prasad recently shared a rather unsettling experience with Zepto, revealing the shocking state of some essentials she received, including a blackened, rotten egg and a spoiled watermelon. Prasad shared a video where she is seen showing the blackened, rotten egg and saying, 'Zepto wale bhaiya FYI yeh ande hum khaa chuke the boil karke, phir humme iska taste thoda off laga toh humne kohl ke dekha toh result yeh tha. Aapki wajah se main aur mere family members hospital mei hote agar hum nhi check karte toh (Zepto bhaiya, just FYI — we had already eaten these eggs after boiling them. Later, we felt the taste was a bit off, so we checked, and this is what we found. If we hadn't checked, my family and I could've ended up in the hospital because of you).' She called out their customer service and wrote, 'Thankfully I recorded this warna yeh full confidence mei bolte hai, It passed our quality check.' (Thankfully, I recorded this, else they would have confidently said it passed our quality check). A post shared by @ Prasad posted the video along with a caption that reads, '@zeptonow how is this acceptable? Every single time you either send raw fruits or rotten ones. I've learned my lesson and won't order from you anymore. But stop scamming people. Issuing a refund isn't enough focus on the quality bro, we end up paying more because of you.' In the comments, Zepto replied, 'We understand your concern and want to make this right. Please DM us with your order details so we can assist you further.' The netizens took to the comments to share their views and their personal similar experiences. A user shared, 'I have realised this long ago , always do cod for packed goods check expiry if it's expired return the order immediately Never order fruits and veggies from any quick commerce If u see discounts on packed items always check for expiry…always.' Another user commented, 'I have always got refund from Zepto incase of rotten or missing product.' A third person wrote, 'Happened with me but the product was curd. Though I got a refund but this is not what I expect from Zepto.'
NDTV
4 days ago
- Health
- NDTV
Customer Allegedly Finds Ants In Maggi Ordered From Zepto Cafe, Company Responds
In a video going viral on Instagram, a Zepto customer allegedly claims that she found ants in the Maggi she ordered from Zepto Cafe. For the unversed, Zepto Cafe is a quick-commerce food delivery service that delivers ready-to-eat food and beverages within 10 minutes. The viral video, with over 2 million views, shows four bowls of Maggi noodles, one of which is empty, and the rest have some noodles left. The video then zoomed in to show multiple dead ants at the bottom of the noodle bowls. In the caption, the customer wrote, " @zeptonow this is disgusting. However, I'm shocked to see their cafe still operating with deceptive offers like 'Buy 1 get 1 free' - serving food with insects is unacceptable! They're prioritizing fast delivery over hygiene and health." View this post on Instagram A post shared by Sukhmeet Kaur✨️/Influencer/UGC Creator (@sukhocreates_) Zepto's official Instagram handle, Zepto Now, responded in the comments section, writing, "Hey! At Zepto, we take quality seriously, and we regret any inconvenience caused if this product doesn't meet your expectations. Please DM us your order details so we can address this promptly at Zepto speed!" To this, the customer replied, "@zeptonow we got our refunds gladly, but what about this kind of food which we consumed? These were just ants. What if there was a cockroach or any other insects? This is all about hygiene! People can get food poisoning, we expect better food quality, not fast deliveries." Recently, the Food and Drug Administration (FDA) inspected Zepto's Dharavi warehouse in Mumbai and found "serious non-compliance", including fungal growth on food items, expired products, and unhygienic storage conditions. Following the inspection, the FDA suspended the food business licence of Zepto's Dharavi warehouse.
