
WA's biggest insurer in sights of IAG after insurance giant snares Queensland RAC
Australia's competition umpire won't stand in the way of IAG's move to buy RAC Queensland in a decision that could clear the way for the behemoth to take control of WA's biggest general insurer.
The Australian Competition and Consumer Commission on Thursday ruled there were enough home, contents and motor insurance providers on the market to keep IAG on its toes and it would not further probe its planned $855 million acquisition of the Royal Automobile Club of Queensland's underwriting business.
ACCC chair Gina Cass-Gottlieb said the likes of Suncorp, Allianz, QBE, and newer entrants such as Youi, Auto & General, and Hollard meant there was still plenty of competition in the Sunshine State.
'While RACQI has strong brand recognition in Queensland, our review found that it does not differentiate in terms of price or coverage,' Ms Cass-Gottlieb said.
But the watchdog said its decision on the deal was in no way a curtain-raiser for what happens with IAG's concurrent proposal to buy RACWA's insurance arm.
The ASX-lister is proposing to buy Perth-based RAC Insurance for $400 million and make an upfront payment of $950 million to RACWA for a 20-year exclusive distribution and brand licensing agreement.
The $1.35 billion sale could hand more than 55 per cent of WA's insurance market share to the Sydney-based outfit, analysts at UBS have estimated. WA-based claims staff, who will sell home and motor policies developed and underwritten by IAG, will get to keep their jobs for at least two years.
The Motor Trades Association of Australia lamented IAG's move on the homegrown WA business as 'the beginning of the end for locally owned, motoring club-based insurance in Australia.'
RAC's in WA and Queensland are not the only players in the eyes of big insurers, with the ACCC also juggling a review of Allianz'a pursuit of Royal Automobile Association of South Australia's insurance arm.
'If these deals are approved . . . it will be the nail in the coffin for local motoring club insurance,' MTAA interim executive director Rod Camm said when the WA deal was announced last week.
'The agreements could mislead consumers into thinking they were still insured by a local motoring club, IAG's announcement it will deliver insurance for RACWA pulls the wool over the eyes of Western Australians for the next 20 years.'
The group is urging the ACCC to reject the proposals, claiming consumers will be left with less choice and higher premiums.
On the back of
a booming year
, the RAC in WA called in investment banking firm Barrenjoey at the end of 2024 to size up the business.
An RAC spokesman confirmed at the time that a 'strategic review' of its insurance business was under way, saying the group was 'constantly looking for ways to improve our member experience and the services we provide, including insurance.'
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He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. 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He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. They can't apply for refund," Dr Bigos said. He claims the site's subscription page did not mention auto-renewal and that it only appears in small grey text towards the end. But Mr Hodge referred to evidence showing four out of every five subscribers turn off auto-renewal, inferring users read and understood the terms before they signed up. The ACCC alleges eHarmony failed to display accurate minimum and total prices during the purchase process by failing to inform consumers of a mandatory additional fee if they wanted to pay monthly. Users were allegedly charged an extra $3 on top of the advertised price when they opted to pay on a monthly basis. "It is not possible to purchase a 12-month plan and pay only the advertised (price) each month because an additional mandatory fee is charged if a consumer chooses to pay monthly," Dr Bigos said. The ACCC also said the dating site failed to display a single total price users could expect to pay should they sign up, rather they only specified a monthly charge. eHarmony is also accused of misleading customers about their ability to sign up for and cancel premium subscriptions within one month, through headlines reading, "try before you buy" and "you might want to start off with a one month subscription to give us a try". Dr Bigos said the service only offered six, 12 and 24-month options and it was not possible for consumers cancel after one month. Mr Hodge contends information on the site's other pages makes clear what the possible subscription options are and that cancellation refers to any account with eHarmony. The ACCC is seeking penalties, costs and consumer redress.