First Bus scores big win at Scottish Transport Awards 2025
The award was open to Scottish bus, rail, tram and ferry operators.
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(Image: First Bus (Picture credit: Newsquest)) First Bus was recognised for its efforts to improve customer experience, reduce journey times and improve reliability.
Its investment in zero-emission buses and infrastructure was also commended as the operator continues its commitment to running a fully zero-emission fleet by 2035 with over 270 zero-emission buses in operation across Greater Glasgow and Aberdeen.
The operator also collected a second award on the night for Excellence in Technology and Innovation, receiving recognition for its use of AI-driven timetables to improve reliability for customers on its services across Scotland.
First Bus used the new timetables on over 60 services in the last 12 months to improve their performance, which led to several routes experiencing improvements in punctuality by over 30% as a result.
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Duncan Cameron, First Bus Scotland managing director, said: 'I am delighted First Bus has been recognised as Scotland's Public Transport Operator of the Year.
'We have worked extremely hard to make real, tangible changes to the overall customer experience while also doing everything in our power to ensure our services across Greater Glasgow and Aberdeen are more reliable for passengers.
'The award belongs to our thousands of colleagues across the country whose tireless efforts every day ensure we continue to deliver for our customers.'
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