'You are the heroes.' Dispatchers celebrated by county officials
This past week was National Public Safety Telecommunications Week, and varying agencies across Wilson County recognized the people who play an important part in the first responder process — dispatchers.
Dispatchers are often the first point of contact in an emergency, guiding callers through some of the most stressful and intense moments of their lives. During this, they're able to multitask by relaying vital information to responders.
The Wilson County Sheriff's Office, Lebanon Police Department, Lebanon Fire Department and Wilson County Emergency Management Agency took to social media to remind the public that the person behind the headset, the unseen coordinator, is just as vital as any police officer or firefighter.
'Our dispatchers are the invisible lifeline connecting the community to emergency responders,' Wilson County Sheriff Robert Bryan said. 'Their voices guide people through moments of crisis with calm professionalism and compassion, and we are incredibly grateful for the vital role they play in keeping Wilson County safe.'
The television drama show "911" is one instance of popular media portraying the job dispatchers do every day, often filled with emotion. The profession can take an emotional toll on each dispatcher, who has to make high-pressure decisions while spending long hours away from their home and family.
'It takes a special kind of person to remain calm in chaos and to be the voice of reassurance for someone in their darkest hour,' Captain Scott Moore, WCSO Public Information Officer, said. 'Our team in the Communications Division is second to none, and we're proud to recognize their commitment during National Public Safety Telecommunicators Week.'
WEMA, in several posts on Facebook, highlighted the individual dispatchers and expressed gratitude for the work they do. LPD informed people that the job doesn't stop during weekends and holidays, as emergencies can happen at any time.
'Behind every siren, every emergency response and every life saved is a calm, steady voice,' MJPD said. 'They are the steady support that helps our officers and first responders stay safe and succeed in protecting Mt. Juliet. Thank you for being the calm in the chaos, the lifeline for our community and the essential force behind every apprehension, every rescue and every call answered.
'You are the heroes.'
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