Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure
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New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership — previewing at Cisco Live 2025
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SAN DIEGO — Opengear, a Digi International company (NASDAQ: DGII, www.digi.com) and provider of secure and Smart Out of Band™ management solutions, today announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure.
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We're delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience.
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Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, and simplify the path to network resilience.
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'This marks a meaningful evolution in the way we support our customers,' said Patrick Quirk, President and General Manager, Opengear. 'We're delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience. This is a foundational shift to help our customers scale resiliently and predictably.'
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Built-In Support, Tailored for Modern IT
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With today's infrastructure under constant pressure to deliver uptime, Opengear's support model takes the guesswork out of ownership and scales with operational needs.
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See It First at Cisco Live 2025
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Opengear will showcase its integrated support platform at Cisco Live 2025, June 8-12 in San Diego. Attendees are invited to:
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About Opengear
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Opengear, a Digi International company, delivers secure, resilient access and automation to support critical IT infrastructure on the First Day, Worst Day, and Every Day. Through presence and proximity, Opengear solutions enable provisioning, orchestration, and remote management of network devices through innovative Lighthouse central management software and a wide range of appliances. Opengear solutions are trusted by global organizations across financial, digital communications, retail, and manufacturing sectors. The company is headquartered in Utah, with an R&D center in Brisbane, Australia. For more information, visit www.opengear.com/.
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About Digi International
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Opengear Media Contact
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