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Out On the Streets, It's Every Food Robot for Itself

Out On the Streets, It's Every Food Robot for Itself

The future of human-robot relations is playing out on city streets and college campuses, and it's looking a bit scary—for the robots.
Tasked with delivering late-night pizza and snacks to the couchbound, robots are getting stuck in snow piles or flipped on their backs, and sometimes relying on the kindness of human strangers to get back on track.

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The power of a customer-first strategy
The power of a customer-first strategy

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The power of a customer-first strategy

I would argue that the most important indicator of a brand's health is customer loyalty. For leaders, building and sustaining strong customer loyalty is the holy grail. Leaders talk a lot about how to win customer loyalty, and sometimes that could mean getting caught up in chasing the newest shiny object, silver bullet, or trend. To avoid that chase, I've made a point of rooting myself in an approach that sounds basic on the surface, but is truly transformative: making customers the true center of every decision. This isn't a reactive strategy during tough times—it's a proactive philosophy that builds resilience and clarity before you need it. When you remain centered on prioritizing customer needs and experiences, you create a foundation of trust and understanding that fosters long-term loyalty. The human connection in a digital world Technology has improved access to customers in a lot of ways, but it has also created distance. I got to thinking about this after reading a recent LinkedIn post from my colleague Dennis Kozak, written after he toured colleges with his daughter. He said his daughter could sense 'which interactions felt authentic versus those that were rote, detached, and rehearsed.' These were in-person interactions, which should be immune to detachment. But we've all become so accustomed to digitally-driven detachment that it seems our interpersonal standards have shifted. The innate ability to detect authenticity isn't limited to campus tours—it's fundamental to every interaction, especially customer interactions. I am all for the efficiencies gained from AI chatbots, automated systems, and digital interfaces, yet there needs to be a balance between technology and the human element to effectively build true connections. When everyone uses the same technology solutions, genuine human engagement becomes your true differentiator. 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It shows up as consistency between what you promise and what you deliver. Back on campus, Dennis said people can immediately tell which representatives were 'passionate about the school and genuinely wanted her to be part of it versus those monotoning from a script while thinking about how soon they could be done with the conversation.' We've all had customer experiences where we felt like the person on the other side was just going through the motions, right? And I hope we've all had the opposite experience, too, when we truly felt seen and heard, like our experience mattered. What a difference! See beyond immediate transactions One great (or terrible) interaction can make or break a customer relationship, but the strongest customer relationships are built over time with consistent engagement. These bonds form when you demonstrate understanding beyond the immediate problem. 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TL;DR Trump Mobile has removed its 'Made in the USA' claim from the T1 Phone product page. The website now uses vague patriotic language like 'American-Proud Design.' Key specs also appear to have changed. When the Trump Organization launched its gold T1 Phone last week, it made clear that the phone was 'Made in the USA.' That phrase has now quietly disappeared from the Trump Mobile website, and it's not the only early claim that appears to have changed. As The Verge spotted, the banner that once declared the phone's American manufacturing credentials is gone. In its place is a less specific mix of patriotic-sounding language. The phone now features an 'American-Proud Design,' is said to be 'designed with American values in mind,' and has 'American hands behind every device.' That all sounds nice, but it doesn't tell us where the phone is made or if any part of it is made in the US at all. This shift is particularly curious given that a Trump Mobile spokesperson told The Financial Times recently that the phone was being manufactured in Alabama, California, and Florida. That claim didn't come with much in the way of proof of suppliers or partners, and many people were skeptical from the start. Even Eric Trump admitted that the phone would be made in the USA 'eventually.' The wording isn't the only thing that's changed on the site. Some key specs appear to have been tweaked on the product page, such as the screen size, which has dropped from 6.78 inches to 6.25 inches. A line that previously mentioned 12GB of RAM has also been removed. Even the delivery window has gone from shipping in September to 'later this year.' Preordering the phone involves putting down $100, with the remaining $399 charged when it eventually ships. We put together a list of Trump T1 phone alternatives if you're not persuaded. Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.

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