AI to power Haryana's emergency response system from July
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Chandigarh: The Haryana 112 Emergency Response Support System (ERSS) is undergoing a significant technology upgrade, with AI-powered auto-dispatch systems replacing the manual dispatch system to reduce delays and improve response times.Haryana chief secretary Anurag Rastogi was informed on Wednesday that the auto-dispatch systems will be launched on a pilot basis in July.
The meeting was attended by additional chief secretary (home) Sumita Misra, ACS (health and family welfare) Sudhir Rajpal, DGP Shatrujeet Singh Kapoor, and other senior officials.Officials claimed that ERSS had marked substantial progress in
emergency response efficiency
, as revealed in the latest performance update for April 2025. Since its launch, the system handled over 2.31 crore calls, with 46.6 lakh vehicles dispatched to address emergencies.The chief secretary said data highlighted a steady rise in service usage and improved response times.
In April 2025 alone, 6.1 lakh calls were attended to, compared to 5.3 lakh calls in April 2024 and 4.7 lakh calls in April 2022. Dispatch rates also saw consistent growth, with 30% attended calls resulting in vehicle deployment in April 2025, compared to 24% in 2024 and 17% in 2022.Rastogi said response times showed significant reductions across various services.
Police response time dropped from 12 minutes 4 seconds in April 2022 to 7 minutes 3 seconds in April 2025, said qan official. Medical emergency responses improved from 25 minutes 44 seconds in 2022 to 12 minutes 50 seconds in 2025. Fire service response time stood at 32 minutes 50 seconds in April 2025, maintaining a steady trend from previous years.Additional chief secretary Sumita Misra emphasized on the need for conducting mapping of hospitals in all districts to ensure that road accident victims could be provided with medical assistance in minimum time.She said Haryana launched the trip monitoring service (TMS) in Nov 2023 to enhance women's safety during travel. This service allows women to share their live location via WhatsApp with two dedicated desks at the state emergency response centre (SERC). Over 300 trips have already been successfully tracked, she added.
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