Jetstar Asia closure: Here's what customers need to know
Jetstar Asia will operate a progressively reduced schedule until its last day of operations on July 31. ST PHOTO: CHONG JUN LIANG
Jetstar Asia closure: Here's what customers need to know
SINGAPORE - Jetstar Asia will cease operations from July 31 as part of its 'strategic restructure', said its parent company Qantas Group on June 11.
Here's a look at what would-be passengers should know as the airline flies a progressively reduced schedule until its last day of operations on July 31.
Q: Which flights are affected?
Sixteen intra-Asia routes will be impacted by the closure of Jetstar Asia, said Qantas.
Flights between Asian countries currently operated by Jetstar include:
Singapore to Kuala Lumpur
Singapore to Jakarta
Singapore to Bangkok
All of Jetstar Airways's flights in and out of Australia remain unchanged, as will Jetstar Airways and Jetstar Japan flights into Asia.
Q: I have a booking after July 31. What will happen to my flight tickets?
All customers who have booked flights for travel after Jetstar Asia's closure on July 31 will be contacted directly with an option for a full cash refund.
Customers with connections to or from Australia or travelling between Singapore and Bali, Manila and Osaka, may be offered an alternative Qantas Group flight.
Q: I have a booking before July 31. Will I be affected?
As Jetstar Asia will continue to operate a reduced schedule until its closure, some changes to existing flight bookings are expected.
Customers will be notified of any changes, while latest information can be retrieved from Jetstar Asia's travel alerts page.
Jetstar Asia said customers who no longer wish to fly with the airline in the lead up to its closure will have 'increased flexibility' without offering further details.
Q: Will my Jetstar vouchers still be useable?
Those with vouchers still valid after June 11, 2025 will be contacted in August to convert the vouchers into monetary refunds.
Q: Why is Jetstar Asia shutting down?
Increasing competition in the region and a rise in supplier costs and airport fees over recent years have led to Jetstar not being able to offer the low fares associated with the Singapore-based budget airline, said Jetstar Group CEO Stephanie Tully.
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