Sangoma Leverages AWS to Deliver Flexible, Secure UCaaS and Contact Center Services
This strategic implementation allows organizations to consolidate communications under a single provider while benefiting from the performance and stability of a cloud-native infrastructure.
"Our customers want simplicity and performance without compromise," said Charles Salameh, CEO of Sangoma. "With our services powered by AWS, businesses are able to consolidate their communications needs with one trusted provider - on highly reliable cloud infrastructure. By building on AWS, we're delivering a secure, scalable platform that's purpose-built for the future. This collaboration serves as an example for how Sangoma can bring integrated, cloud-native solutions to mid-sized enterprises—setting a new standard for modern communications."
Two organizations exemplifying the value of this solution are a large healthcare provider supporting remote patient coordination, and a nationally recognized breakfast restaurant chain with hundreds of locations. Both companies use Sangoma's UCaaS and Contact Center solutions on AWS to keep communications clear, teams connected, and day-to-day operations dependable.
The large home healthcare provider improved patient care by keeping distributed teams connected with AWS-powered 99.99% uptime and protecting sensitive data with HIPAA-compliant practices.
The national breakfast restaurant chain uses the Sangoma platform on AWS at its headquarters to support better guest services and simplify operations. The solution provides clear calls, quick setup, disaster readiness, and reliable communication during busy hours.
'Sangoma's implementation of AWS helps organizations modernize communications, reduce costs, and run operations with confidence," said Steve Teitelbaum, Head of Telco for North America at AWS. "We're proud to support Sangoma's mission to bring flexible, scalable communications to companies across industries so they can focus more on core business operations.'
With AWS powering its services, Sangoma provides global scalability, enterprise-grade security, and easy integration, empowering essential communications for businesses of all sizes. Key AWS services in use include:
Amazon EKS & EC2 for container orchestration and elastic compute
Amazon RDS & S3 for secure, scalable data storage
Amazon ElastiCache & Route 53 for performance and global failover
AWS ECR & Secrets Manager for DevOps efficiency and data protection
As more businesses move to cloud-first strategies, Sangoma's implementation of AWS services stands as a model for how technology providers can deliver unified, mission-critical solutions that grow with each customer's needs.
About Sangoma:
Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma's integrated approach provides managed services for connectivity, network, and security. A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant. As the primary developer and sponsor of the open-source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology. For more information, visit www.sangoma.com.
About AWS:
Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 108 Availability Zones within 34 geographic regions, with announced plans for 18 more Availability Zones and six more AWS Regions in Mexico, New Zealand, the Kingdom of Saudi Arabia, Taiwan, Thailand, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
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