BREAKING NEWS Bupa forced to pay back $35million to thousands of Australians: What you need to know
Bupa has admitted to engaging in misleading or deceptive conduct and making false or misleading representations by advising customers they were not entitled to private health insurance benefits for their entire claim, when in fact this was not the case.
Bupa APAC CEO Nick Stone has issued an apology and acknowledged that it should 'never have happened.'
'Our priority has been to communicate and compensate our affected health insurance customers and providers, along with putting in place measures to help ensure this does not happen again,' he said in a statement.
Bupa has started compensating affected members, medical providers and hospitals, and has paid $14.3million to parties for more than 4,100 affected claims to date.
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