OPAZ named Best Service Outlet in Muscat Governorate for 2024
MUSCAT, JULY 29
For the second year in a row, the Public Authority for Special Economic Zones and Free Zones (OPAZ) has won the award for Best Service Outlet in Muscat Governorate for the year 2024. The award is conferred upon government entities participating in the Institutional Excellence System, in recognition of the Authority's continuous efforts to enhance service quality and strengthen its position in global competitiveness indicators.
Dr Ahmed bin Saif al Ma'amari, Acting Customer Services Manager Department at the Authority, stated: "This honour reflects the Authority's commitment to implementing the standards of the Institutional Excellence System, which is one of the key pillars for achieving the goals of Oman Vision 2040. It also reinforces a culture of continuous improvement in the work environment to ensure the delivery of high-quality and efficient services that meet the expectations of investors and beneficiaries."
The selection of the Authority was based on the results of surveys and indicators measuring client satisfaction. OPAZ affirms its ongoing efforts to enhance institutional excellence, adopt best practices in service delivery, and achieve top performance levels through innovation and continuous improvement.
OPAZ implements high-efficiency practices to serve investors in the special economic zones, free zones, and industrial cities, including: Integrated service representatives, A one-stop platform for all services, continuous care service for investors, strategic project account supervisors, continuous service improvement, comprehensive approvals for strategic projects, fast and defined timelines for request processing, an interactive communication centre, instant approvals to start projects.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Muscat Daily
9 hours ago
- Muscat Daily
Tamkeen & Sumo exhibition backs SME growth in Dhofar
Salalah – More than 75 small and medium enterprises from sectors including tourism, retail, food and beverage, and handicrafts are taking part in an exhibition called 'Tamkeen & Sumo', which opened in Salalah on Tuesday evening. Organised by the SME Committee of Oman Chamber of Commerce and Industry (OCCI), the exhibition at Atina Land opened under the patronage of H H Sayyid Harib bin Thuwaini al Said, Assistant Secretary-General for Conferences in Council of Ministers. The event will run till August 20. Sheikh Faisal bin Abdullah al Rawas, Chairman of OCCI, said the exhibition 'goes beyond a promotional platform' and offers 'a space for engagement and partnership building between SMEs and business sectors'. He added that Tamkeen & Sumo reflects the chamber's efforts to support SMEs as a core part of the national economy in line with Oman Vision 2040. 'Through this exhibition, we aim to enable SMEs to access new markets, explore cooperation and investment opportunities, and engage in knowledge exchange with entrepreneurs and support entities.' Sheikh Ahmed bin Amer al Musalhi, Chairman of the SME Committee, described the exhibition as 'an opportunity to promote SME products and services and boost their competitiveness in the local market'. He stressed that building business relations with private sector institutions is a key goal. 'We continue working to enhance SME participation in events and exhibitions, believing in their role in economic development, job creation and knowledge transfer,' he said. On the sidelines of the exhibition, a memorandum of cooperation was signed between OCCI's Social Investment Centre and the Business Development Centre, which owns the 'Hissaty' platform. The agreement aims to develop social investment tools that empower SME owners and align with Oman Vision 2040. According to organisers, the agreement is a strategic step towards fostering a culture of social investment within the business environment. The exhibition includes dedicated sections such as Entrepreneurs' Corner, Innovation Corner, Handicraft Workshops Corner and Junior Entrepreneur Corner. The latter showcases children's talent. It also features the Sohar International Competition to highlight brand identity and encourage creativity and excellence.
Observer
10 hours ago
- Observer
Khazaen Dry Port joins CMA CGM's global network
MUSCAT: Khazaen Dry Port, a key facility under the Asyad Group, has officially joined the global container terminal network of CMA CGM, one of the world's leading shipping groups. This strategic move positions Khazaen as an approved container terminal within CMA CGM's global system, significantly enhancing its integration with international shipping lines and offering Omani importers and exporters greater access to efficient and flexible global logistics solutions. The port has already begun receiving container shipments through this new network, with goods arriving via SOHAR Port and Freezone as a transit hub. Leveraging its advanced infrastructure and operational capabilities, Khazaen was able to complete clearance and handling procedures on-site — demonstrating its readiness to manage international freight flows effectively. Khazaen Dry Port provides a range of value-added services that benefit both local and international trade. These include generous free storage periods — up to 14 days for loaded containers and 21 days for empties — alongside specialised services for refrigerated containers, such as electrical hook-ups and pre-operation inspections. It also hosts food and agricultural inspection facilities directly within the port, speeding up the entry of goods into domestic markets and boosting overall supply chain efficiency. This milestone is the result of a strategic partnership between Asyad Ports and Free Zones and the CMA CGM Group; and was enabled by a streamlined customs corridor developed in collaboration with the Directorate General of Customs of the Royal Oman Police. The new corridor allows container transport using a 'shipping agent seal', eliminating the need for traditional customs closures. Additionally, it provides for a 'written financial undertaking' in place of a bank guarantee, reducing costs for logistics operators and encouraging direct connectivity. Saad Bait Naseeb, CEO of Khazaen Dry Port, noted that the port's integration into CMA CGM's global network reflects its commitment to positioning Oman as a competitive logistics hub in the region. He said the initiative aligns with the broader objectives of Oman Vision 2040, which prioritises economic diversification and smart infrastructure development to enhance the Sultanate of Oman's role in global supply chains. 'This step supports Khazaen's vision of operational excellence, regulatory innovation and sustainable logistics solutions', Bait Naseeb said, reaffirming Asyad Group's dedication to building a globally connected and efficient logistics ecosystem. — ONA
Times of Oman
14 hours ago
- Times of Oman
Barka Business Centre contributes to building knowledge, innovation-based economy
Barka: The Business Centre in the Wilayat of Barka, affiliated to the Small and Medium Enterprises (SMEs) Development Department in South Al Batinah Governorate, represents a significant addition to the entrepreneurship ecosystem. It plays a vital role in generating job opportunities, fostering innovation, and empowering youth in economic development, aligning with the objectives of Oman Vision 2040, which aims to establish a knowledge and innovation-driven economy. The SMEs Development Department in South Al Batinah Governorate revealed that eight small and medium enterprises are currently undergoing training at the Barka Business Centre. The Centre provides shared workspaces and a supportive environment for entrepreneurs, enabling them to transform their ideas into successful ventures. This initiative contributes to boosting local economic growth and generating new employment opportunities.
