Firefly Health Drives Virtual Care Quality as First National Primary Care Practice to Achieve NCQA Accreditation
' NCQA's commitment to quality and patient-centered care aligns with Firefly's mission. Achieving one of the first virtual primary care accreditations reinforced our dedication to high-quality care and strengthened our processes. We're excited to continue partnering with NCQA to set the standard for virtual care, expanding access to patients nationwide, ' said Dr. Nisha Basu, Chief Clinical Officer of Firefly Health.
The NCQA Virtual Care Accreditation standards address vital elements of quality and patient protections. Key areas include ensuring personalized, actionable treatment plans that demonstrate a real investment in the patient beyond a virtual interaction. This means assessing virtual care suitability, ensuring translation services, identifying external resources, and utilizing the virtual setting to gather comprehensive patient information, including social determinants of health.
Aligning with NCQA's framework, Firefly refined its operations. This included developing detailed Standard Operating Procedures for technology, clinical, and operational practices, and strengthening training. The company also improved its Race, Ethnicity, and Identity (REI) data collection to continually address evolving patient needs.
About Firefly Health
Firefly is a primary care and health plan provider serving members and employers nationally. Through their hybrid primary care offering, Firefly delivers team-based care that seamlessly integrates primary care, chronic condition management, mental healthcare, and specialty care into its affordable employer-sponsored health plan. Learn more at fireflyhealth.com.
About NCQA
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA's website (ncqa.org) contains information to help consumers, employers and others make more informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/, and on LinkedIn at linkedin.com/company/ncqa.
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