Americans furious as Miami hotel hires Indian virtual receptionist over local staff: 'Is this how you do business in the USA?'

Time of India

4 days ago

Indians are making waves across the globe, but a virtual Indian receptionist at a Miami hotel wasn't on anyone's 2025 bingo card. La Quinta Inn in Miami is now facing backlash after it was revealed that guests are being checked in via video call by staff based in India, rather than by local front desk employees. While some social media users applauded the efficiency, many criticised the move, arguing the hotel should be hiring locally to support the community and boost the U.S. job market.
Miami Inn under fire for outsourcing front desk jobs to India
La Quinta Inn in Miami is facing major backlash after a video showed the hotel has outsourced its front desk operations to India. Instead of being greeted by a local receptionist, guests are now welcomed via video call by a virtual representative based thousands of miles away. In the now-viral video, an Indian man connected virtually is seen guiding the guest through the process.
The move has sparked criticism from locals, with many seeing it as part of a growing trend of American jobs being sent overseas. Locals argue that the hotel should be hiring locally to support the community and provide employment opportunities within the U.S.
🔥🚨BREAKING: This La Quinta Inn hotel located in Miami is under massive fire after they hired employees located in India to check guests in instead of having Americans at the front desk. pic.twitter.com/W56Oc8aJ5W
Outrage online as Miami hotel checks in guests from India
Furious netizens slammed the hotel for outsourcing jobs abroad instead of supporting local workers. One user tagged the hotel, writing, "Is this how you do business in the USA? You prefer to hire employees of a third-world country rather than employees of a first-world country to save pennies?" "This is almost comical at this point. India needs to be paying Americans to have to deal with them," another said.
Im sorry to have to say this but from now and until 2035 we will see this gradually until millions of jobs worldwide is replaced by Automation. They tell us we will have new jobs and education, and they hint at possible universal income, but I have my doubts 😔
One user mentioned, "I'm sorry to have to say this, but from now until 2035 we will see this gradually until millions of jobs worldwide are replaced by Automation. They tell us we will have new jobs and education, and they hint at possible universal income, but I have my doubts."
Im sorry to have to say this but from now and until 2035 we will see this gradually until millions of jobs worldwide is replaced by Automation. They tell us we will have new jobs and education, and they hint at possible universal income, but I have my doubts 😔
"Outsourcing saves money, but at what cost to community trust and local opportunity?" one user reasoned.
Outsourcing saves money, but at what cost to community trust and local opportunity?
Why U.S. rely so heavily on Indian talent
Indian professionals make up a significant portion of the U.S. workforce, thanks to their strong technical skills and educational background, particularly in STEM fields. This trend has only accelerated in recent years, with increasing demand for expertise in areas like software development, data science, cloud computing, and artificial intelligence. According to Financial Express, more than 70% of all H-1B work visas in 2023 were granted to Indian applicants, underscoring the vital role they play in sustaining U.S. innovation and competitiveness.
This reliance, however, has also sparked debates around job availability, immigration policies, and the need to balance domestic hiring with international talent acquisition. Still, industry experts agree that without access to global talent, particularly from India, the U.S. tech ecosystem would face significant slowdowns in growth and innovation.
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