Tanmeyah Wins 'Excellence in Customer Relationship Management' Award at MENA Banking Excellence Awards
Tanmeyah، a subsidiary of EFG Holding، and a leading provider of innovative and integrated financial solutions for small business owners and entrepreneurs، received the 'Excellence in Customer Relationship Management' award at the MENA Banking Excellence Awards. This recognition celebrates the company's client-centric approach and continued commitment to financial inclusion across Egypt.
The recognition reflects Tanmeyah's continued efforts to place client needs at the center of its operations with dedicated Relationship Officers assigned to every client to provide direct support and guidance. This model ensures that clients، many from underserved and rural areas، not only access financing، but also build financial awareness and resilience.
With a presence in 354 branches across Egypt، in addition to a mobile app، digital assistant 'Abu ElSebaa'، and a dedicated call center، Tanmeyah has built a system that combines accessibility with responsiveness. Each channel is designed to offer timely، relevant، and empathetic support.
Ahmed Ibrahim، Executive Director، Head of Business at Tanmeyah، commented، 'This recognition reflects the trust of nearly 3 million clients and the dedication of our teams who serve over 50،000 new clients monthly. Through our expanding network and digital platforms، we remain committed to listening closely، responding purposefully، and delivering solutions that matter. Personalized service، agility، and empathy are more important than ever — and they guide every step we take.'
Waleed Rammah، Executive Director، COO at Tanmeyah، added، 'We are committed to educating our clients about financial tools such as insurance، with the aim of protecting their income sources and ensuring long-term financial stability. Our field teams work to raise awareness step by step، through every interaction we make.'
The award highlights Tanmeyah's ability to scale personalized support to millions of clients — and its role in expanding financial inclusion through a service model built on trust، education، and accessibility.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Egypt Today
27-05-2025
- Egypt Today
U Consumer Finance S.A.E., Known Under the Trademark of 'Valu', Announces its Intention to Float on The Egyptian Exchange
U Consumer Finance S.A.E. ('Valu'), the leading universal financial technology powerhouse in Egypt, announced today its intention to proceed with the trading of its shares on the Egyptian Exchange (the 'EGX'), following the completion of an in-kind dividend distribution* by EFG Holding S.A.E. ('EFG Holding') (the 'Dividend Distribution'). Valu was listed on the EGX on 21 May 2025 (the 'Listing,' and together with the Dividend Distribution, the 'Transaction'). Valu's shares will be admitted to trading on the EGX following registration with the Egyptian Financial Regulatory Authority (the 'FRA'), the completion of the Dividend Distribution and the ratification of the trading disclosure report by the FRA**. The Dividend Distribution was approved by the Ordinary General Assembly meeting of the shareholders of EFG Holding on 24 May 2025 (the 'OGM'). The OGM approved the utilization of EGP 335,322,346 out of the distributable retained earnings of EFG Holding, which figure is based on the financial statements of EFG Holding for the financial year ending on 31 December 2024, for the purposes of an in-kind dividend distribution (in lieu of a cash dividend distribution) to the shareholders of EFG Holding, in the form of shares in the share capital of Valu, which shares represent 20.488% of the share capital of Valu. The Dividend Distribution is based on Valu's book value according to the consolidated financial statements for the financial year ending on 31 December 2024. The ratio of the number of Valu shares that will be allocated to the shareholders of EFG Holding is 1 Valu share per 3.3273 EFG Holding shares (with fractional shares allocated to minority shareholders). As announced earlier today, EFG Holding has determined that the record date is set on 12 June 2025, for the owners of shares of EFG Holding and the purchasers of shares of EFG Holding, as of the end of the trading session held on the Thursday 12 June 2025, which accordingly will become direct shareholders in Valu, after completing the necessary procedures. The commencement of trading on the Valu shares on the EGX is expected to take place during the week commencing on 22 June 2025, subject to receipt of the relevant regulatory approvals. Valu and EFG Holding engaged EFG Hermes Promoting and Underwriting S.A.E. to act as sole financial advisor in connection with the Transaction, and Zulficar & Partners to act as legal counsel. EFG Holding also engaged Gibson, Dunn & Crutcher LLP to act as legal counsel to EFG Holding in connection with the international aspects of the Transaction. Commenting on the Listing, Walid Hassouna, Valu's Chief Executive Officer, said: "This listing marks a significant milestone in Valu's journey, and is a testament to the disruptive and positive impact we have made in the market as one of the leading fintech players in the MENA region and Egypt's leading fintech platform. With the full backing of our parent EFG Holding, we're unlocking new value for our customers and shareholders, and accelerating our mission to democratize access to finance in the region.' *An in-kind dividend is a non-cash payout of assets to shareholders, often used for distributing securities, property, or other assets instead of cash. **Please note that the trading disclosure report has not been ratified by the FRA yet.
Tahya Masr
26-05-2025
- Tahya Masr
EFG Hermes Concludes Advisory on EFG Corp-Solutions' EGP 2.65 Billion Issuance, Egypt's Largest-Ever Corporate Bond Issuance
EFG Hermes, an EFG Holding company and the leading investment bank in the Middle East and North Africa (MENA), announced today the successful conclusion of Egypt's largest corporate bond issuance to date, a bond issuance valued at EGP 2.65 billion for EFG Corp-Solutions, a subsidiary of EFG Finance and one of Egypt's leading leasing and factoring companies. This transaction marks as the fourth bond issuance for EFG Corp-Solutions. The bond was issued with a credit rating of A- by Middle East Ratings and Investor Services (MERIS), with a 13-month tenor. Maged El Ayouti, Co-Head of Investment Banking at EFG Hermes , commented on the issuance, saying, 'We are proud to have successfully advised on Egypt's largest-ever corporate bond issuance. This milestone reflects our commitment to delivering innovative financial solutions and supporting the growth of our clients. By leveraging our extensive network and expertise, we were able to fully cover the issuance through a diverse base of non-bank institutional investors—an achievement that reflects strong market confidence and the strength of the offering, with the issuance being completely covered from non-bank institutional investors. This broad appeal underscores the robust market position of EFG Corp-Solutions and highlights the synergies within EFG Holding.' Talal El Ayat, CEO of EFG Corp-Solutions , shares his enthusiasm, saying, 'This issuance marks a significant achievement for EFG Corp-Solutions and underscores our position as a leader in the leasing and factoring industry. The success of this bond issuance is a testament to the market's trust in our business model and our potential for sustained growth. We are excited about the opportunities this bond will create for our company and our stakeholders, and we look forward to leveraging this momentum to further expand our footprint and deliver exceptional value.' This transaction comes as the latest in a series of debt issuances advised by EFG Hermes in the region. Most recently, EFG Hermes advised on Bedaya's sixth securitization issuance worth EGP 1.64 billion. It also advised Valu on its 14th securitized bond issuance, worth EGP 463.3 million, as well as the fifth securitization for Bedaya, valued at EGP 1.78 billion. The firm also concluded advisory on Sylndr's EGP 300 million working capital facility, in addition to a short-term note valued at EGP 433 million for EFG Corp-Solutions. EFG Hermes acted as the sole financial advisor, transaction manager, book-runner, underwriter, and arranger for the issuance. Commercial International Bank (CIB) acted as the placement and subscription bank. Legal advisory services were provided by Dreny & Partners, while KPMG was appointed as the auditor for the issuance.
El Fagr
26-05-2025
- El Fagr
EFG Hermes Concludes Advisory on EFG Corp-Solutions' EGP 2.65 Billion Issuance، Egypt's Largest-Ever Corporate Bond Issuance
EFG Hermes، an EFG Holding company and the leading investment bank in the Middle East and North Africa (MENA)، announced today the successful conclusion of Egypt's largest corporate bond issuance to date، a bond issuance valued at EGP 2.65 billion for EFG Corp-Solutions، a subsidiary of EFG Finance and one of Egypt's leading leasing and factoring companies. This transaction marks as the fourth bond issuance for EFG Corp-Solutions. The bond was issued with a credit rating of A- by Middle East Ratings and Investor Services (MERIS)، with a 13-month tenor. Maged El Ayouti، Co-Head of Investment Banking at EFG Hermes ، commented on the issuance، saying، 'We are proud to have successfully advised on Egypt's largest-ever corporate bond issuance. This milestone reflects our commitment to delivering innovative financial solutions and supporting the growth of our clients. By leveraging our extensive network and expertise، we were able to fully cover the issuance through a diverse base of non-bank institutional investors—an achievement that reflects strong market confidence and the strength of the offering، with the issuance being completely covered from non-bank institutional investors. This broad appeal underscores the robust market position of EFG Corp-Solutions and highlights the synergies within EFG Holding.' Talal El Ayat، CEO of EFG Corp-Solutions ، shares his enthusiasm، saying، 'This issuance marks a significant achievement for EFG Corp-Solutions and underscores our position as a leader in the leasing and factoring industry. The success of this bond issuance is a testament to the market's trust in our business model and our potential for sustained growth. We are excited about the opportunities this bond will create for our company and our stakeholders، and we look forward to leveraging this momentum to further expand our footprint and deliver exceptional value.' This transaction comes as the latest in a series of debt issuances advised by EFG Hermes in the region. Most recently، EFG Hermes advised on Bedaya's sixth securitization issuance worth EGP 1.64 billion. It also advised Valu on its 14th securitized bond issuance، worth EGP 463.3 million، as well as the fifth securitization for Bedaya، valued at EGP 1.78 billion. The firm also concluded advisory on Sylndr's EGP 300 million working capital facility، in addition to a short-term note valued at EGP 433 million for EFG Corp-Solutions. EFG Hermes acted as the sole financial advisor، transaction manager، book-runner، underwriter، and arranger for the issuance. Commercial International Bank (CIB) acted as the placement and subscription bank. Legal advisory services were provided by Dreny & Partners، while KPMG was appointed as the auditor for the issuance.
