Tanmeyah Wins 'Excellence in Customer Relationship Management' Award at MENA Banking Excellence Awards
The recognition reflects Tanmeyah's continued efforts to place client needs at the center of its operations with dedicated Relationship Officers assigned to every client to provide direct support and guidance. This model ensures that clients، many from underserved and rural areas، not only access financing، but also build financial awareness and resilience.
With a presence in 354 branches across Egypt، in addition to a mobile app، digital assistant 'Abu ElSebaa'، and a dedicated call center، Tanmeyah has built a system that combines accessibility with responsiveness. Each channel is designed to offer timely، relevant، and empathetic support.
Ahmed Ibrahim، Executive Director، Head of Business at Tanmeyah، commented، 'This recognition reflects the trust of nearly 3 million clients and the dedication of our teams who serve over 50،000 new clients monthly. Through our expanding network and digital platforms، we remain committed to listening closely، responding purposefully، and delivering solutions that matter. Personalized service، agility، and empathy are more important than ever — and they guide every step we take.'
Waleed Rammah، Executive Director، COO at Tanmeyah، added، 'We are committed to educating our clients about financial tools such as insurance، with the aim of protecting their income sources and ensuring long-term financial stability. Our field teams work to raise awareness step by step، through every interaction we make.'
The award highlights Tanmeyah's ability to scale personalized support to millions of clients — and its role in expanding financial inclusion through a service model built on trust، education، and accessibility.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
El Fagr
6 days ago
- El Fagr
EFG Holding Preserves Growth Momentum، Demonstrating Resilient Performance in the Second Quarter Results of 2025
EFG Holding، a financial institution with a universal bank in Egypt and the leading investment bank in the Middle East and North Africa (MENA)، announced today its results for the second quarter of 2025. The Group's revenues recorded a 21% Y-o-Y increase to reach EGP 6.1 billion، driven by strong results across all business lines، particularly EFG Finance، its non-bank financial institutions (NBFI) platform، and Bank NXT، its commercial bank. The Group's total operating expenses (including provisions & ECL) increased 22% Y-o-Y to EGP 4.1 billion، on higher provisions & ECL، predominantly in EFG Finance، and higher other G&A expenses. Meanwhile، employee expenses were flat Y-o-Y. With the increase in revenues surpassing the increase in expenses، EFG Holding's net operating profit and net profit before taxes increased 19% Y-o-Y and 21% Y-o-Y، respectively. Consequently، net profit after tax and minority interest inched up 2% Y-o-Y to reach EGP 802 million in 2Q25. Karim Awad، Group CEO of EFG Holding، commented، 'Our second quarter results demonstrate the continued resilience and strength with which EFG Holding operates، supported by its diversified platform and strong geographic footprint. EFG Holding's first half of 2025 has been defined by meaningful milestones and strong momentum. Foremost among these is Valu's listing on the Egyptian Exchange (EGX) in June، complemented by Amazon's decision to exercise its Option Agreement with EFG Holding to acquire a direct stake in Valu. The period's financial results highlight the standout performance of EFG Finance، driven by Valu and Bank NXT. Our Asset Management platform continues to expand، with assets under management growing، while the Investment Banking division closed transactions totaling more than USD 1 billion in the quarter. EFG Hermes، the investment bank، maintained its resilient performance for the second quarter of the year، with Holding & Treasury Activities، Brokerage، and the Buy Side revenues collectively rising 131% Y-o-Y. Although the Investment Banking business continues to demonstrate solid performance this quarter، Y-o-Y revenues appear lower due to an exceptionally high base in the comparative period. Excluding this high base effect، the underlying performance of the advisory business remains robust and promising. Thus، EFG Hermes' operating revenues came flat Y-o-Y at EGP 2.7 billion. Holding & Treasury Activities recorded a strong rebound، generating EGP 397 million in revenues versus a loss of EGP 503 million in 2Q24. Brokerage revenues rose 25% Y-o-Y، driven by higher revenues generated particularly by Egypt، followed by Kuwait and the UAE markets. EFG Hermes operating expenses (including provisions & ECL) inched up 3% Y-o-Y to EGP 2.2 billion، on higher other G&A expenses، higher provisions & ECL، and despite lower employee expenses. EFG Hermes reported net profit after tax and minority interest of EGP 268 million، down 11% Y-o-Y، on lower profitability generated by the Investment Banking division. EFG Finance، the Group's Non-Bank Financial Institutions (NBFI) platform، continued to deliver strong results in 2Q25، with its revenues surging 66% Y-o-Y to EGP 1.8 billion، supported by broad-based growth across all lines of business. Valu led the performance with a 71% Y-o-Y increase in revenues، driven by substantial securitization gains and higher net fees & commissions amid a rise in loan issuances، followed by Tanmeyah and Corp-Solutions، which continued its upward trajectory with Leasing's portfolio reaching EGP 17.7 billion in 1H25، increasing 102% Y-o-Y، fueled by targeted efforts to onboard large creditworthy clients. Valu issued EGP 4.7 billion worth of new loans in 2Q25، up 60% Y-o-Y. EFG Finance's operating expenses rose 82% Y-o-Y to EGP 1.2 billion، mainly due to inflation-driven G&A costs، higher provisions، increased employee expenses and one-time expenses related to Valu's listing. EFG Finance's net operating profit and net profit before taxes rose 39% Y-o-Y and 37% Y-o-Y، respectively، in 2Q25. However، net profit after tax and minority interest declined 15% Y-o-Y to EGP 230 million، due to higher minority interest charges following the distribution of Valu shares to EFG Holding's shareholders and the decline in EFG Holding's ownership from 95% to 67%. Bank NXT، the commercial bank، delivered a strong performance، delivering 30% Y-o-Y revenue growth to reach EGP 1.6 billion in 2Q25. This was primarily driven by higher net interest income، in addition to an increase in interest-earning assets. Operating expenses، including provisions & ECL، rose 23% Y-o-Y to EGP 694 million in 2Q25، primarily due to higher salaries، as well as higher other G&A expenses، which were offset by a 27% decline in provisions and ECL. The Bank's net profit after tax and minority interest added 39% Y-o-Y to reach EGP 304 million in 2Q25، as revenue growth outpaced the growth in expenses. 'Amid ongoing geopolitical volatility and persistent macroeconomic headwinds، market dynamics across the MENA region remained varied، both in terms of liquidity and overall performance. Nonetheless، the Brokerage business delivered notable growth in total executions، driven primarily by robust activity in Kuwait and the UAE. Bank NXT continued to broaden its portfolio، diligently cultivating a strong base that will underpin future growth and generate lasting value. Anchored by a solid foundation، the firm is well-positioned to adeptly navigate changing market conditions and confidently capitalize on emerging opportunities for the benefit of clients and shareholders alike،' concluded Awad.
bnok24
14-08-2025
- bnok24
EFG Holding Preserves Growth Momentum, Demonstrating Resilient Performance in the Second Quarter Results of 2025
EFG Holding, a financial institution with a universal bank in Egypt and the leading investment bank in the Middle East and North Africa (MENA), announced today its results for the second quarter of 2025. The Group's revenues recorded a 21% Y-o-Y increase to reach EGP 6.1 billion, driven by strong results across all business lines, particularly EFG Finance, its non-bank financial institutions (NBFI) platform, and Bank NXT, its commercial bank The Group's total operating expenses (including provisions & ECL) increased 22% Y-o-Y to EGP 4.1 billion, on higher provisions & ECL, predominantly in EFG Finance, and higher other G&A expenses. Meanwhile, employee expenses were flat Y-o-Y With the increase in revenues surpassing the increase in expenses, EFG Holding's net operating profit and net profit before taxes increased 19% Y-o-Y and 21% Y-o-Y, respectively. Consequently, net profit after tax and minority interest inched up 2% Y-o-Y to reach EGP 802 million in 2Q25 Karim Awad, Group CEO of EFG Holding, commented, 'Our second quarter results demonstrate the continued resilience and strength with which EFG Holding operates, supported by its diversified platform and strong geographic footprint. EFG Holding's first half of 2025 has been defined by meaningful milestones and strong momentum. Foremost among these is Valu's listing on the Egyptian Exchange (EGX) in June, complemented by Amazon's decision to exercise its Option Agreement with EFG Holding to acquire a direct stake in Valu. The period's financial results highlight the standout performance of EFG Finance, driven by Valu and Bank NXT. Our Asset Management platform continues to expand, with assets under management growing, while the Investment Banking division closed transactions totaling more than USD 1 billion in the quarter EFG Hermes, the investment bank, maintained its resilient performance for the second quarter of the year, with Holding & Treasury Activities, Brokerage, and the Buy Side revenues collectively rising 131% Y-o-Y. Although the Investment Banking business continues to demonstrate solid performance this quarter, Y-o-Y revenues appear lower due to an exceptionally high base in the comparative period. Excluding this high base effect, the underlying performance of the advisory business remains robust and promising. Thus, EFG Hermes' operating revenues came flat Y-o-Y at EGP 2.7 billion. Holding & Treasury Activities recorded a strong rebound, generating EGP 397 million in revenues versus a loss of EGP 503 million in 2Q24. Brokerage revenues rose 25% Y-o-Y, driven by higher revenues generated particularly by Egypt, followed by Kuwait and the UAE markets. EFG Hermes operating expenses (including provisions & ECL) inched up 3% Y-o-Y to EGP 2.2 billion, on higher other G&A expenses, higher provisions & ECL, and despite lower employee expenses. EFG Hermes reported net profit after tax and minority interest of EGP 268 million, down 11% Y-o-Y, on lower profitability generated by the Investment Banking division EFG Finance, the Group's Non-Bank Financial Institutions (NBFI) platform, continued to deliver strong results in 2Q25, with its revenues surging 66% Y-o-Y to EGP 1.8 billion, supported by broad-based growth across all lines of business. Valu led the performance with a 71% Y-o-Y increase in revenues, driven by substantial securitization gains and higher net fees & commissions amid a rise in loan issuances, followed by Tanmeyah and Corp-Solutions, which continued its upward trajectory with Leasing's portfolio reaching EGP 17.7 billion in 1H25, increasing 102% Y-o-Y, fueled by targeted efforts to onboard large creditworthy clients. Valu issued EGP 4.7 billion worth of new loans in 2Q25, up 60% Y-o-Y. EFG Finance's operating expenses rose 82% Y-o-Y to EGP 1.2 billion, mainly due to inflation-driven G&A costs, higher provisions, increased employee expenses and one-time expenses related to Valu's listing. EFG Finance's net operating profit and net profit before taxes rose 39% Y-o-Y and 37% Y-o-Y, respectively, in 2Q25. However, net profit after tax and minority interest declined 15% Y-o-Y to EGP 230 million, due to higher minority interest charges following the distribution of Valu shares to EFG Holding's shareholders and the decline in EFG Holding's ownership from 95% to 67% Bank NXT, the commercial bank, delivered a strong performance, delivering 30% Y-o-Y revenue growth to reach EGP 1.6 billion in 2Q25. This was primarily driven by higher net interest income, in addition to an increase in interest-earning assets. Operating expenses, including provisions & ECL, rose 23% Y-o-Y to EGP 694 million in 2Q25, primarily due to higher salaries, as well as higher other G&A expenses, which were offset by a 27% decline in provisions and ECL. The Bank's net profit after tax and minority interest added 39% Y-o-Y to reach EGP 304 million in 2Q25, as revenue growth outpaced the growth in expenses 'Amid ongoing geopolitical volatility and persistent macroeconomic headwinds, market dynamics across the MENA region remained varied, both in terms of liquidity and overall performance. Nonetheless, the Brokerage business delivered notable growth in total executions, driven primarily by robust activity in Kuwait and the UAE. Bank NXT continued to broaden its portfolio, diligently cultivating a strong base that will underpin future growth and generate lasting value. Anchored by a solid foundation, the firm is well-positioned to adeptly navigate changing market conditions and confidently capitalize on emerging opportunities for the benefit of clients and shareholders alike,' concluded Awad Google News تابعونا على تابعونا على تطبيق نبض
El Fagr
11-08-2025
- El Fagr
The EFG Foundation and the Ministry of Education Launch the EFG Hermes Applied Technology School for Agri-tech in Luxor to Equip Youth with Climate-Smart Agricultural Skills
The EFG Foundation for Social Development، a non-profit، non-governmental organization dedicated to sustainable، high-impact development initiatives، is proud to announce the launch of the EFG Hermes Applied Technology School (ATS) for Agri-tech in El Tod، Luxor، in partnership with the Ministry of Education and Technical Education. This strategic initiative marks a significant step in reshaping technical education in Egypt، equipping youth with the skills and tools to drive the future of climate-resilient agriculture. The school introduces a first-of-its-kind model tailored to meet the demands of Egypt's green economy، launching with an initial cohort of 75 students. It provides a three-year applied education program for youth aged 14 to 18، aligned with Egypt's national technical education framework. Hanaa Helmy، Group Chief Sustainability Officer of EFG Holding and CEO of the EFG Foundation، said، 'This school reflects our commitment to empowering young people with the capabilities to thrive in a changing world. By investing in applied، future-ready education، we're laying the groundwork for a generation of climate-conscious agricultural professionals who can lead Egypt's green transition.' As the founding partner of the Applied Technology School، the EFG Foundation has led the design and implementation of the curriculum. The program was co-designed with a diverse network of public and private academic institutions، international development agencies، industry pioneers، accelerators، agri-tech startups، civil society organizations، and digital learning platforms adopting a Competency-Based Education (CBE) model. This ensures the curriculum remains relevant، practical، and aligned with labor market needs. Amr Bosila، Head of Egypt's Central Administration for the Development of Technical Education at the Ministry of Education and Technical Education، stated، 'The signing of the protocol to establish the EFG Hermes Applied Technology School for Agri-Tech in Luxor Governorate، specializing in advanced agricultural technology، marks a new step in completing the system of establishing applied technology schools and supporting efforts to develop technical education، particularly in the field of sustainable agriculture.' The curriculum will enable the Foundation to emphasize three core pillars: technical green skills، entrepreneurship، and language proficiency، all underpinned by a cross-cutting theme of technology and climate resilience. Students will engage in practical training across areas such as sustainable agriculture، Agri-waste recycling and composting، and smart farming techniques that integrate artificial intelligence (AI)، the Internet of Things (IoT)، and data analytics. Mona Zulficar، Chairperson of EFG Holding and the EFG Foundation، stated، 'Education is the cornerstone of inclusive development. With the launch of this Agri-Tech School، we are not only reimagining education، we are building a bridge between opportunity and impact for Egypt's youth، especially in underserved regions.' Through hands-on training، real-world exposure، and structured industry partnerships، the school will graduate 225 students over the next three years، positioning them to access meaningful employment opportunities، pursue entrepreneurship، or contribute to sustainable farming systems in Upper Egypt and beyond. These efforts underscore the EFG Foundation's commitment to fostering inclusive، climate-smart growth by aligning education with national development priorities and real-world challenges.
