Yemenia Airways holds some of its offices legally accountable for rejecting tickets issued in Sana'a
Sana'a – SABA:
Yemenia Airways has firmly rejected any practices by some of its domestic and international offices that infringe upon the rights of travelers.
In a statement received by the Yemeni News Agency (SABA), the company stressed that there is no legal or professional justification for rejecting tickets issued by its offices in Sana'a.
The airline warned that such individual actions are subject to legal accountability under international civil aviation laws.
The statement expressed regret over the irresponsible behavior some passengers had been subjected to, which contradicts the company's ethics and principles. It reaffirmed that a flight ticket constitutes a binding contract, obligating the airline to fulfill its commitment to transport the passenger to their final destination.
The company urged all passengers who have faced similar incidents to submit formal complaints to the relevant authorities, document the cases, and report them to ensure those responsible are held accountable.
Regarding the Sana'a–Amman route, Yemenia Airways categorically denied claims that ticket sales for the route were limited to its Sana'a offices. It confirmed that reservations and ticket sales have been available through all its offices and agents inside and outside Yemen. The airline cited revenues exceeding $2.5 million in Q1 of 2025 deposited into its accounts in Aden from ticket sales on that route as evidence.
Yemenia Airways also clarified that all operational costs for the route—including fuel, ground services at Queen Alia International Airport, and overflight fees through Saudi and Jordanian airspace—are fully paid by the company's general administration in Sana'a.
The company emphasized that attempts by some affiliated individuals to politicize institutional work and misuse their authority unprofessionally will not succeed in disrupting the airline's national role. It reaffirmed its commitment to serving all Yemenis without exception or discrimination.
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