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Tips to help your teen navigate AI chatbots — and what to watch out for: experts

Tips to help your teen navigate AI chatbots — and what to watch out for: experts

New York Post4 days ago
As artificial intelligence technology becomes part of daily life, adolescents are turning to chatbots for advice, guidance and conversation.
The appeal is clear: Chatbots are patient, never judgmental, supportive and always available.
That worries experts who say the booming AI industry is largely unregulated and that many parents have no idea about how their kids are using AI tools or the extent of personal information they are sharing with chatbots.
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5 Bruce Perry, 17, demonstrates the possibilities of artificial intelligence by creating an AI companion on Character AI.
AP
New research shows more than 70% of American teenagers have used AI companions and more than half converse with them regularly.
The study by Common Sense Media focused on 'AI companions,' like Character. AI, Nomi and Replika, which it defines as 'digital friends or characters you can text or talk with whenever you want,' versus AI assistants or tools like ChatGPT, though it notes they can be used the same way.
It's important that parents understand the technology. Experts suggest some things parents can do to help protect their kids:
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5 Bruce Perry poses for a portrait after discussing his use of artificial intelligence in school assignments and for personal questions.
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— Start a conversation, without judgment, says Michael Robb, head researcher at Common Sense Media. Approach your teen with curiosity and basic questions: 'Have you heard of AI companions?' 'Do you use apps that talk to you like a friend?' Listen and understand what appeals to your teen before being dismissive or saying you're worried about it.
— Help teens recognize that AI companions are programmed to be agreeable and validating.
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Explain that's not how real relationships work and that real friends with their own points of view can help navigate difficult situations in ways that AI companions cannot.
5 It's important that parents understand the technology. Experts suggest some things parents can do to help protect their kids.
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'One of the things that's really concerning is not only what's happening on screen but how much time it's taking kids away from relationships in real life,' says Mitch Prinstein, chief of psychology at the American Psychological Association. 'We need to teach kids that this is a form of entertainment. It's not real, and it's really important they distinguish it from reality and should not have it replace relationships in your actual life.'
The APA recently put out a health advisory on AI and adolescent well-being, and tips for parents.
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— Parents should watch for signs of unhealthy attachments.
'If your teen is preferring AI interactions over real relationships or spending hours talking to AI companions, or showing that they are becoming emotionally distressed when separated from them — those are patterns that suggest AI companions might be replacing rather than complementing human connection,' Robb says.
5 The APA recently put out a health advisory on AI and adolescent well-being, and tips for parents.
AP
— Parents can set rules about AI use, just like they do for screen time and social media. Have discussions about when and how AI tools can and cannot be used.
Many AI companions are designed for adult use and can mimic romantic, intimate and role-playing scenarios.
While AI companions may feel supportive, children should understand the tools are not equipped to handle a real crisis or provide genuine mental health support.
5 While AI companions may feel supportive, children should understand the tools are not equipped to handle a real crisis or provide genuine mental health support.
AP
If kids are struggling with depression, anxiety, loneliness, an eating disorder or other mental health challenges, they need human support — whether it is family, friends or a mental health professional.
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— Get informed. The more parents know about AI, the better. 'I don't think people quite get what AI can do, how many teens are using it and why it's starting to get a little scary,' says Prinstein, one of many experts calling for regulations to ensure safety guardrails for children. 'A lot of us throw our hands up and say, 'I don't know what this is!' This sounds crazy!' Unfortunately, that tells kids if you have a problem with this, don't come to me because I am going to diminish it and belittle it.'
Older teenagers have advice, too, for parents and kids. Banning AI tools is not a solution because the technology is becoming ubiquitous, says Ganesh Nair, 18.
'Trying not to use AI is like trying to not use social media today. It is too ingrained in everything we do,' says Nair, who is trying to step back from using AI companions after seeing them affect real-life friendships in his high school. 'The best way you can try to regulate it is to embrace being challenged.'
'Anything that is difficult, AI can make easy. But that is a problem,' says Nair. 'Actively seek out challenges, whether academic or personal. If you fall for the idea that easier is better, then you are the most vulnerable to being absorbed into this newly artificial world.'
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She continues, 'Having AI ambassadors within the business help colleagues understand how to use AI to be more effective creates a next wave of adoption.' Delivering business value from data and AI investments remains a challenge for most organizations. Just 24% of companies surveyed reported having implemented AI in production at scale, and only 18% claimed to be delivering a high degree of measurable business value from their data and AI investments. Heitsenrether comments, 'We've already seen business value in a number of domains, including fraud management, pricing and risk management.' She continues, 'Generative AI opens new domains that weren't available before. An example is in our software engineering life cycle. We're also looking at using AI in customer coverage in our call centers.' Heitsenrether adds, 'We are using AI to help our agents better understand the customers intent, to provide customer answers quickly, and deliver a great service outcome.' She concludes, 'The best way to retain customers is to keep them happy' says Heitsenrether. Great data is the foundation for great AI. Heitsenrether explains, 'What's really shifting is the lens with which business leaders look at data. They recognize that data is a strategic asset for their business.' She elaborates, 'One of my biggest learnings in the last two years has been the importance of data. You have to have a good data foundation. Having access to clean, understandable data is critical to our success.' Heitsenrether notes, 'We run a very large financial services firm that's highly governed, so the fact that the business runs smoothly each and every day speaks to the quality of our data.' She concludes, 'The next wave in having good data will be making sure that our data is well understood and connected across the organization.' AI technology represents the culmination of seventy years of development, dating back to the origins of the term artificial intelligence–45% of companies have been employing forms of AI technology for at least a half decade, and in some cases for over a quarter century. Looking toward an AI future, Heitsenrether comments, 'I don't think that the expectations of AI are unfounded or overestimated. If anything, we may be underestimating what's going to be possible.' She continues, 'What we are realizing is that it's not just about the technology. It's about the enterprise's ability to adapt the technology, not just within financial services, but even more broadly across industries.' Heitsenrether continues, 'You have to know where you're heading. Our most senior leaders will be able to start thinking about remapping their businesses. That's just getting underway in earnest at this point. This will require a lot of thought and is an iterative process that starts with thinking about what's possible.' Reflecting on her tenure with the firm and her present mission, Heitsenrether notes, 'I've run a lot of big businesses at JPMorgan, with significant technology and operations components, so I understand how to execute through complexity. I also think having been responsible for running businesses helps me be a better partner to our business leaders who have many demands on their time.' She continues, 'At JPM, we're committed to being a leader in AI technology and that means we need everyone across the firm thinking about how they can maximize the use and value of AI. You need to be constantly learning. That message reaches people at all levels of the organization and becomes understood in the overall success of the firm and of your business.' In summation, Heitsenrether comments, 'It's been an honor to be in the CDAO seat at JPMorgan. The role is so strategically important to the future of the firm. It's an exciting moment, at a pivotal time. We are creating the culture, creating the guardrails, creating the policies, and creating the enablers.' 'AI will be transformational in ways that we haven't even thought of. It's not just about JPMorgan. We are doing something that is beneficial for our clients and our community, and we are doing it in the right way' continues Heitsenrether. She concludes, 'Our ethos is to Make Dreams Possible for everyone, everywhere, every day–AI technology can help with this by driving better outcomes for our customers. It's enormously exciting and beneficial.'

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