Hotels face new staffing challenge with Gen Z

Yahoo

23-05-2025

A recent study published in the Journal of Human Resources in Hospitality & Tourism has identified key strategies for attracting and retaining Generation Z employees in the hospitality sector.
The research, conducted by Georges El Hajal and Erwin Losekoot, involved focus groups with 55 participants, including industry professionals, educators, and students, to explore effective talent management practices for this emerging workforce.
The study highlights that Generation Z values flexible work arrangements and transparent communication.
Participants noted that rigid schedules and hierarchical communication structures are less appealing to younger workers, who prefer environments that offer adaptability and open dialogue.
This preference aligns with broader trends in the workforce, where flexibility and inclusivity are increasingly important factors for employee satisfaction.
The research underscores the importance of experiential learning opportunities and the integration of technology in training programs.
Generation Z employees are more engaged when they can apply skills in real-world settings and utilize digital tools that mirror their everyday experiences.
The study suggests that hospitality education providers should modernize curricula to include practical, technology-driven learning experiences that prepare students for the evolving demands of the industry.
The findings advocate for increased collaboration between educational institutions, industry leaders, and policymakers to develop comprehensive talent management strategies.
By working together, these stakeholders can create programs that address the specific needs and preferences of Generation Z, ensuring a more effective transition from education to employment in the hospitality sector.
As the hospitality industry continues to adapt to technological advancements and changing workforce dynamics, implementing these strategies may enhance the recruitment and retention of Generation Z employees, contributing to the sector's long-term success.
"Hotels face new staffing challenge with Gen Z" was originally created and published by Hotel Management Network, a GlobalData owned brand.
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