IT, SaaS switch on contingency plans to ensure biz continuity
#Operation Sindoor
India responds to Pak's ceasefire violation; All that happened
India-Pakistan ceasefire reactions: Who said what
Punjab's hopes for normalcy dimmed by fresh violations
This follows unease among certain clients over the unfolding geopolitical events in the subcontinent. It is more evident in companies such as HCLTech, TechM,
Infosys
, and consultancy firms EY, Deloitte, etc which have offices around or closer to border areas like Jaipur, Chandigarh, Ahmedabad and the National Capital Region (NCR).
The business continuity plan or BCP often includes critical data backups in multiple locations, including international sites to prevent data loss in case of local disruptions, alternate work sites, redistribution of workloads and offshore or nearshore backup locations.
ETtech
"Major Indian IT and consulting firms such as Deloitte, KPMG, EY, HCLTech,
Tech Mahindra
, TCS, and
Wipro
have activated business continuity and crisis management protocols like work from home, command centre, mock drills, etc in response to the escalating India-Pakistan conflict," said Gaurav Vasu, founder and CEO at data intelligence platform UnearthInsight.
He said the prevailing tensions could cause a slowdown in client visits to India, with some clients postponing or cancelling trips.
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Tata Consultancy Services
, Infosys, Wipro, HCLTech, Tech Mahindra,
LTIMindtree
and
Persistent Systems
did not reply to ET's queries while
Coforge
declined to comment. Enterprise software firms also activated business continuity plans to extend critical support. This includes travel restrictions, hot lines for employees staying closer to conflict regions, and support systems in the US and Europe during emergency situations.
Monish Darda, chief technology officer, Icertis, said the company has employees across India and some in Jammu & Kashmir, and is taking steps to ensure employee safety while continuing operations for customers. "Our escalation and crisis management teams are closely monitoring the situation. We also have travel restrictions for employees outside essential travel, and have advised people to leave the country when they are travelling from outside India."
In addition, Darda said Icertis has a global team across the US and Europe with backup protocols in place. "If something happens, senior executives can take the call directly if needed to help support customers," he said. The firm also has communicated with customers to align with their business continuity plans.
However, founders ET spoke to said unlike Covid-19, customers have not raised any concerns yet. A Mumbai-based founder, on the condition of anonymity, said there is no panic yet among customers or the founder community.
"In many ways, the pandemic has prepared people for remote work," one of the executives said.
If the border tensions escalate further, it could lead to internet outage and impact operations, executives said, adding they are working to minimise any potential impact for customers.
In the case of IT firms, some global clients, especially in BFSI, retail, healthcare, and telecom, are seeking reassurances, but no large-scale panic has been reported yet, a US-based analyst said.
Business sentiment is cautious, with concerns about travel, investment decisions, and potential delays in technology spending if the situation escalates or becomes prolonged. Some experts said the legal requirements for BCP/ DR (business continuity and disaster recovery) clauses are not yet activated but under review.
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