Did you reserve train seats only for someone else to sit in them? This is how you could get ALL your money back... and even compensation! DEAN DUNHAM
I bought train tickets with assigned seats for me and my friend but, once on board, people were sitting in them and refused to move. It was packed so we couldn't sit together. What are my rights? J.F., Bath.
Dean Dunham replies: Generally speaking, consumers should always get 'what it says on the tin' – so, as you reserved specific seats, they should have been made available to you.
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