Cash crusader's ‘got a shot' at fighting $97 parking fine in court
Menzies Research Centre's Freya Leach comments on cash crusader Oliver Griffiths refusing to use EFTPOS to pay for parking.
"According to the ACCC, businesses don't have to accept cash, but they need to tell customers that in advance," Ms Leach said.
"This will come down to the technicality over whether there was a disclosure statement on any of these parking signs.
"I don't know, I reckon Ollie's got a shot here."
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The Advertiser
18 hours ago
- The Advertiser
Paying more at the bowser: discover where petrol prices have spiked the most
Australians are paying more for petrol and drivers in regional areas are often worse off - some forking out 14 cents a litre more in early 2025 than they were the year before. In the first three months of 2025 the average price across 190 regional areas was 184.3 cents per litre, an increase of 4.8 cents on the previous quarter. While prices also rose in the country's five largest capital cities, the mean pump price was lower at 182.2 cents, the Australian Competition and Consumer Commission (ACCC) quarterly petrol report card found. Canberra residents were the worst off among city-dwellers, paying an average 194.7 cents per litre at the bowser, almost 11 cents higher than at the end of 2024. Prices were up in Hobart (7.6 cents) and Darwin (12.5 cents) as well. The cheapest capital city to buy petrol was Adelaide at an average 175.5 cents a litre. The value of the Australian dollar to the US dollar, which was at a 20-year low in the first three months of 2025, was largely to blame for the price pain, the ACCC said. "The AUD-USD exchange rate ... can have a significant influence on Australia's retail petrol prices because international refined petrol is bought and sold in US dollars in global markets," it said in the report, released on June 3. Petrol prices mostly rose in each of the 190 regional areas the ACCC monitors, but some were harder hit than others. In NSW, drivers in Wagga in the Riverina were slugged 11.7 cents per litre more on average in the first quarter of 2025 compared to the final three months of the previous year. In Bathurst and Coonabarabran the average price jumped 10 cents, while in Goulburn it rose 9.7 cents, and in Orange and Yass it went up 9.6 cents. Price rises were more modest in Victoria where only Leongatha recorded a jump of more than 10 cents a litre. But the biggest single increase in any location across Australia was at Sorell north-east of Hobart in Tasmania, where locals were charged 14.1 cents more a litre on average in March compared to December 2024. Sorell also had the highest average price across the Apple Isle at 194.9 cents a litre. "In some parts of Australia, retail petrol prices can be higher in regional locations than across the five largest cities," the ACCC said. This can be down to a lack of local competition, the tyranny of distance, and lower volumes of fuel sold. In Launceston petrol was also dearer in the three months to April (12.4 cents a litre), Ulverstone (12.1 cents), Queenstown (10.2 cents) and Devonport (9.9 cents). Some Queensland towns suffered more than others, too, including Biloela (up 12.2 cents), Ingham and Warwick (11.9 cents), Moranbah (11.1 cents), Cairns (10 cents), and Mackay (9 cents). In Western Australia, Bunbury, Waroona, Kalgoorlie and Boulder drivers all experienced average petrol price hikes of more than 9 cents a litre in the March quarter. The cheapest petrol of the ACCC-monitored locations could be bought in Victor Harbor in South Australia, a coastal town on the Fleurieu Peninsula south-east of Adelaide. Oberon west of the Blue Mountains had the best average petrol price in NSW (169.4 cents) in the first three months of 2025, while Moe recorded the cheapest in Victoria at 170.7 cents a litre. In Tasmania, Queenstown had the lowest price at 181.1 cents a litre over the quarter and, in Western Australia, Busselton residents were filling up their tanks at 175.6 cents. In NSW it was most expensive to fill up in Parkes in the Central West, where fuel cost 196.1 cents a litre on average. Ararat and Mansfield tied as most expensive location in Victoria, where the price was 189.9 cents. But Queensland was home to the dearest petrol in Australia at an average of 232.5 cents a litre in Weipa on the Cape York peninsula. The latest ACCC Report on the Australian petroleum market found diesel prices also rose over the quarter, while sales of fully electric vehicles fell slightly as hybrid sales increased. Australians are paying more for petrol and drivers in regional areas are often worse off - some forking out 14 cents a litre more in early 2025 than they were the year before. In the first three months of 2025 the average price across 190 regional areas was 184.3 cents per litre, an increase of 4.8 cents on the previous quarter. While prices also rose in the country's five largest capital cities, the mean pump price was lower at 182.2 cents, the Australian Competition and Consumer Commission (ACCC) quarterly petrol report card found. Canberra residents were the worst off among city-dwellers, paying an average 194.7 cents per litre at the bowser, almost 11 cents higher than at the end of 2024. Prices were up in Hobart (7.6 cents) and Darwin (12.5 cents) as well. The cheapest capital city to buy petrol was Adelaide at an average 175.5 cents a litre. The value of the Australian dollar to the US dollar, which was at a 20-year low in the first three months of 2025, was largely to blame for the price pain, the ACCC said. "The AUD-USD exchange rate ... can have a significant influence on Australia's retail petrol prices because international refined petrol is bought and sold in US dollars in global markets," it said in the report, released on June 3. Petrol prices mostly rose in each of the 190 regional areas the ACCC monitors, but some were harder hit than others. In NSW, drivers in Wagga in the Riverina were slugged 11.7 cents per litre more on average in the first quarter of 2025 compared to the final three months of the previous year. In Bathurst and Coonabarabran the average price jumped 10 cents, while in Goulburn it rose 9.7 cents, and in Orange and Yass it went up 9.6 cents. Price rises were more modest in Victoria where only Leongatha recorded a jump of more than 10 cents a litre. But the biggest single increase in any location across Australia was at Sorell north-east of Hobart in Tasmania, where locals were charged 14.1 cents more a litre on average in March compared to December 2024. Sorell also had the highest average price across the Apple Isle at 194.9 cents a litre. "In some parts of Australia, retail petrol prices can be higher in regional locations than across the five largest cities," the ACCC said. This can be down to a lack of local competition, the tyranny of distance, and lower volumes of fuel sold. In Launceston petrol was also dearer in the three months to April (12.4 cents a litre), Ulverstone (12.1 cents), Queenstown (10.2 cents) and Devonport (9.9 cents). Some Queensland towns suffered more than others, too, including Biloela (up 12.2 cents), Ingham and Warwick (11.9 cents), Moranbah (11.1 cents), Cairns (10 cents), and Mackay (9 cents). In Western Australia, Bunbury, Waroona, Kalgoorlie and Boulder drivers all experienced average petrol price hikes of more than 9 cents a litre in the March quarter. The cheapest petrol of the ACCC-monitored locations could be bought in Victor Harbor in South Australia, a coastal town on the Fleurieu Peninsula south-east of Adelaide. Oberon west of the Blue Mountains had the best average petrol price in NSW (169.4 cents) in the first three months of 2025, while Moe recorded the cheapest in Victoria at 170.7 cents a litre. In Tasmania, Queenstown had the lowest price at 181.1 cents a litre over the quarter and, in Western Australia, Busselton residents were filling up their tanks at 175.6 cents. In NSW it was most expensive to fill up in Parkes in the Central West, where fuel cost 196.1 cents a litre on average. Ararat and Mansfield tied as most expensive location in Victoria, where the price was 189.9 cents. But Queensland was home to the dearest petrol in Australia at an average of 232.5 cents a litre in Weipa on the Cape York peninsula. The latest ACCC Report on the Australian petroleum market found diesel prices also rose over the quarter, while sales of fully electric vehicles fell slightly as hybrid sales increased. Australians are paying more for petrol and drivers in regional areas are often worse off - some forking out 14 cents a litre more in early 2025 than they were the year before. In the first three months of 2025 the average price across 190 regional areas was 184.3 cents per litre, an increase of 4.8 cents on the previous quarter. While prices also rose in the country's five largest capital cities, the mean pump price was lower at 182.2 cents, the Australian Competition and Consumer Commission (ACCC) quarterly petrol report card found. Canberra residents were the worst off among city-dwellers, paying an average 194.7 cents per litre at the bowser, almost 11 cents higher than at the end of 2024. Prices were up in Hobart (7.6 cents) and Darwin (12.5 cents) as well. The cheapest capital city to buy petrol was Adelaide at an average 175.5 cents a litre. The value of the Australian dollar to the US dollar, which was at a 20-year low in the first three months of 2025, was largely to blame for the price pain, the ACCC said. "The AUD-USD exchange rate ... can have a significant influence on Australia's retail petrol prices because international refined petrol is bought and sold in US dollars in global markets," it said in the report, released on June 3. Petrol prices mostly rose in each of the 190 regional areas the ACCC monitors, but some were harder hit than others. In NSW, drivers in Wagga in the Riverina were slugged 11.7 cents per litre more on average in the first quarter of 2025 compared to the final three months of the previous year. In Bathurst and Coonabarabran the average price jumped 10 cents, while in Goulburn it rose 9.7 cents, and in Orange and Yass it went up 9.6 cents. Price rises were more modest in Victoria where only Leongatha recorded a jump of more than 10 cents a litre. But the biggest single increase in any location across Australia was at Sorell north-east of Hobart in Tasmania, where locals were charged 14.1 cents more a litre on average in March compared to December 2024. Sorell also had the highest average price across the Apple Isle at 194.9 cents a litre. "In some parts of Australia, retail petrol prices can be higher in regional locations than across the five largest cities," the ACCC said. This can be down to a lack of local competition, the tyranny of distance, and lower volumes of fuel sold. In Launceston petrol was also dearer in the three months to April (12.4 cents a litre), Ulverstone (12.1 cents), Queenstown (10.2 cents) and Devonport (9.9 cents). Some Queensland towns suffered more than others, too, including Biloela (up 12.2 cents), Ingham and Warwick (11.9 cents), Moranbah (11.1 cents), Cairns (10 cents), and Mackay (9 cents). In Western Australia, Bunbury, Waroona, Kalgoorlie and Boulder drivers all experienced average petrol price hikes of more than 9 cents a litre in the March quarter. The cheapest petrol of the ACCC-monitored locations could be bought in Victor Harbor in South Australia, a coastal town on the Fleurieu Peninsula south-east of Adelaide. Oberon west of the Blue Mountains had the best average petrol price in NSW (169.4 cents) in the first three months of 2025, while Moe recorded the cheapest in Victoria at 170.7 cents a litre. In Tasmania, Queenstown had the lowest price at 181.1 cents a litre over the quarter and, in Western Australia, Busselton residents were filling up their tanks at 175.6 cents. In NSW it was most expensive to fill up in Parkes in the Central West, where fuel cost 196.1 cents a litre on average. Ararat and Mansfield tied as most expensive location in Victoria, where the price was 189.9 cents. But Queensland was home to the dearest petrol in Australia at an average of 232.5 cents a litre in Weipa on the Cape York peninsula. The latest ACCC Report on the Australian petroleum market found diesel prices also rose over the quarter, while sales of fully electric vehicles fell slightly as hybrid sales increased. Australians are paying more for petrol and drivers in regional areas are often worse off - some forking out 14 cents a litre more in early 2025 than they were the year before. In the first three months of 2025 the average price across 190 regional areas was 184.3 cents per litre, an increase of 4.8 cents on the previous quarter. While prices also rose in the country's five largest capital cities, the mean pump price was lower at 182.2 cents, the Australian Competition and Consumer Commission (ACCC) quarterly petrol report card found. Canberra residents were the worst off among city-dwellers, paying an average 194.7 cents per litre at the bowser, almost 11 cents higher than at the end of 2024. Prices were up in Hobart (7.6 cents) and Darwin (12.5 cents) as well. The cheapest capital city to buy petrol was Adelaide at an average 175.5 cents a litre. The value of the Australian dollar to the US dollar, which was at a 20-year low in the first three months of 2025, was largely to blame for the price pain, the ACCC said. "The AUD-USD exchange rate ... can have a significant influence on Australia's retail petrol prices because international refined petrol is bought and sold in US dollars in global markets," it said in the report, released on June 3. Petrol prices mostly rose in each of the 190 regional areas the ACCC monitors, but some were harder hit than others. In NSW, drivers in Wagga in the Riverina were slugged 11.7 cents per litre more on average in the first quarter of 2025 compared to the final three months of the previous year. In Bathurst and Coonabarabran the average price jumped 10 cents, while in Goulburn it rose 9.7 cents, and in Orange and Yass it went up 9.6 cents. Price rises were more modest in Victoria where only Leongatha recorded a jump of more than 10 cents a litre. But the biggest single increase in any location across Australia was at Sorell north-east of Hobart in Tasmania, where locals were charged 14.1 cents more a litre on average in March compared to December 2024. Sorell also had the highest average price across the Apple Isle at 194.9 cents a litre. "In some parts of Australia, retail petrol prices can be higher in regional locations than across the five largest cities," the ACCC said. This can be down to a lack of local competition, the tyranny of distance, and lower volumes of fuel sold. In Launceston petrol was also dearer in the three months to April (12.4 cents a litre), Ulverstone (12.1 cents), Queenstown (10.2 cents) and Devonport (9.9 cents). Some Queensland towns suffered more than others, too, including Biloela (up 12.2 cents), Ingham and Warwick (11.9 cents), Moranbah (11.1 cents), Cairns (10 cents), and Mackay (9 cents). In Western Australia, Bunbury, Waroona, Kalgoorlie and Boulder drivers all experienced average petrol price hikes of more than 9 cents a litre in the March quarter. The cheapest petrol of the ACCC-monitored locations could be bought in Victor Harbor in South Australia, a coastal town on the Fleurieu Peninsula south-east of Adelaide. Oberon west of the Blue Mountains had the best average petrol price in NSW (169.4 cents) in the first three months of 2025, while Moe recorded the cheapest in Victoria at 170.7 cents a litre. In Tasmania, Queenstown had the lowest price at 181.1 cents a litre over the quarter and, in Western Australia, Busselton residents were filling up their tanks at 175.6 cents. In NSW it was most expensive to fill up in Parkes in the Central West, where fuel cost 196.1 cents a litre on average. Ararat and Mansfield tied as most expensive location in Victoria, where the price was 189.9 cents. But Queensland was home to the dearest petrol in Australia at an average of 232.5 cents a litre in Weipa on the Cape York peninsula. The latest ACCC Report on the Australian petroleum market found diesel prices also rose over the quarter, while sales of fully electric vehicles fell slightly as hybrid sales increased.
Canberra Times
18 hours ago
- Canberra Times
Paying more at the bowser: discover where petrol prices have spiked the most
The value of the Australian dollar to the US dollar, which was at a 20-year low in the first three months of 2025, was largely to blame for the price pain, the ACCC said.
The Advertiser
2 days ago
- The Advertiser
Dating site accused of catfishing users with 'free' use
A popular dating website is accused of catfishing users with misleading claims about costs to use its service and cancellation options. The Australian Consumer and Competition Commission alleges US-based eHarmony breached consumer law by misleading customers about pricing, renewal, and the duration of memberships since at least 2019. People who sign up for free subscriptions can complete an 80-question compatibility quiz, but can only see blurred profile photos of other members and cannot engage in ongoing communication, the ACCC claims. The only options free members have are liking other profiles, receiving and sending a single reply to a premium member, using the "icebreaker feature", and sending a virtual smiley. This is despite the company advertising itself as a "free dating" platform across five of its webpages, ACCC barrister Oren Bigos told the Federal Court. He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. They can't apply for refund," Dr Bigos said. He claims the site's subscription page did not mention auto-renewal and that it only appears in small grey text towards the end. But Mr Hodge referred to evidence showing four out of every five subscribers turn off auto-renewal, inferring users read and understood the terms before they signed up. The ACCC alleges eHarmony failed to display accurate minimum and total prices during the purchase process by failing to inform consumers of a mandatory additional fee if they wanted to pay monthly. Users were allegedly charged an extra $3 on top of the advertised price when they opted to pay on a monthly basis. "It is not possible to purchase a 12-month plan and pay only the advertised (price) each month because an additional mandatory fee is charged if a consumer chooses to pay monthly," Dr Bigos said. The ACCC also said the dating site failed to display a single total price users could expect to pay should they sign up, rather they only specified a monthly charge. eHarmony is also accused of misleading customers about their ability to sign up for and cancel premium subscriptions within one month, through headlines reading, "try before you buy" and "you might want to start off with a one month subscription to give us a try". Dr Bigos said the service only offered six, 12 and 24-month options and it was not possible for consumers cancel after one month. Mr Hodge contends information on the site's other pages makes clear what the possible subscription options are and that cancellation refers to any account with eHarmony. The ACCC is seeking penalties, costs and consumer redress. A popular dating website is accused of catfishing users with misleading claims about costs to use its service and cancellation options. The Australian Consumer and Competition Commission alleges US-based eHarmony breached consumer law by misleading customers about pricing, renewal, and the duration of memberships since at least 2019. People who sign up for free subscriptions can complete an 80-question compatibility quiz, but can only see blurred profile photos of other members and cannot engage in ongoing communication, the ACCC claims. The only options free members have are liking other profiles, receiving and sending a single reply to a premium member, using the "icebreaker feature", and sending a virtual smiley. This is despite the company advertising itself as a "free dating" platform across five of its webpages, ACCC barrister Oren Bigos told the Federal Court. He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. They can't apply for refund," Dr Bigos said. He claims the site's subscription page did not mention auto-renewal and that it only appears in small grey text towards the end. But Mr Hodge referred to evidence showing four out of every five subscribers turn off auto-renewal, inferring users read and understood the terms before they signed up. The ACCC alleges eHarmony failed to display accurate minimum and total prices during the purchase process by failing to inform consumers of a mandatory additional fee if they wanted to pay monthly. Users were allegedly charged an extra $3 on top of the advertised price when they opted to pay on a monthly basis. "It is not possible to purchase a 12-month plan and pay only the advertised (price) each month because an additional mandatory fee is charged if a consumer chooses to pay monthly," Dr Bigos said. The ACCC also said the dating site failed to display a single total price users could expect to pay should they sign up, rather they only specified a monthly charge. eHarmony is also accused of misleading customers about their ability to sign up for and cancel premium subscriptions within one month, through headlines reading, "try before you buy" and "you might want to start off with a one month subscription to give us a try". Dr Bigos said the service only offered six, 12 and 24-month options and it was not possible for consumers cancel after one month. Mr Hodge contends information on the site's other pages makes clear what the possible subscription options are and that cancellation refers to any account with eHarmony. The ACCC is seeking penalties, costs and consumer redress. A popular dating website is accused of catfishing users with misleading claims about costs to use its service and cancellation options. The Australian Consumer and Competition Commission alleges US-based eHarmony breached consumer law by misleading customers about pricing, renewal, and the duration of memberships since at least 2019. People who sign up for free subscriptions can complete an 80-question compatibility quiz, but can only see blurred profile photos of other members and cannot engage in ongoing communication, the ACCC claims. The only options free members have are liking other profiles, receiving and sending a single reply to a premium member, using the "icebreaker feature", and sending a virtual smiley. This is despite the company advertising itself as a "free dating" platform across five of its webpages, ACCC barrister Oren Bigos told the Federal Court. He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. They can't apply for refund," Dr Bigos said. He claims the site's subscription page did not mention auto-renewal and that it only appears in small grey text towards the end. But Mr Hodge referred to evidence showing four out of every five subscribers turn off auto-renewal, inferring users read and understood the terms before they signed up. The ACCC alleges eHarmony failed to display accurate minimum and total prices during the purchase process by failing to inform consumers of a mandatory additional fee if they wanted to pay monthly. Users were allegedly charged an extra $3 on top of the advertised price when they opted to pay on a monthly basis. "It is not possible to purchase a 12-month plan and pay only the advertised (price) each month because an additional mandatory fee is charged if a consumer chooses to pay monthly," Dr Bigos said. The ACCC also said the dating site failed to display a single total price users could expect to pay should they sign up, rather they only specified a monthly charge. eHarmony is also accused of misleading customers about their ability to sign up for and cancel premium subscriptions within one month, through headlines reading, "try before you buy" and "you might want to start off with a one month subscription to give us a try". Dr Bigos said the service only offered six, 12 and 24-month options and it was not possible for consumers cancel after one month. Mr Hodge contends information on the site's other pages makes clear what the possible subscription options are and that cancellation refers to any account with eHarmony. The ACCC is seeking penalties, costs and consumer redress. A popular dating website is accused of catfishing users with misleading claims about costs to use its service and cancellation options. The Australian Consumer and Competition Commission alleges US-based eHarmony breached consumer law by misleading customers about pricing, renewal, and the duration of memberships since at least 2019. People who sign up for free subscriptions can complete an 80-question compatibility quiz, but can only see blurred profile photos of other members and cannot engage in ongoing communication, the ACCC claims. The only options free members have are liking other profiles, receiving and sending a single reply to a premium member, using the "icebreaker feature", and sending a virtual smiley. This is despite the company advertising itself as a "free dating" platform across five of its webpages, ACCC barrister Oren Bigos told the Federal Court. He referred to headings on eHarmony's website which read, "Free dating site for Australian singles", "free dating site in Australia, eHarmony is your best choice", "Go beyond simple swipes with our free dating experience", and an orange button which read "join free today". "What was available free of charge on the basic membership is a very limited service and ability to interact with other members," Dr Bigos said on Monday. eHarmony's barrister Michael Hodge said of those six pages relied by the ACCC, four were different versions of the same page. When customers signed up for premium memberships, they are given a false impression that the paid period is for six, 12 or 24 months, the watchdog alleges. Unsuspecting users were caught off guard when their subscriptions automatically renewed at the end of their period with no reminders and often at hefty costs since sign-up discounts were not carried over. "Once auto-renewal happens, users are stuck with that amount. They can't apply for refund," Dr Bigos said. He claims the site's subscription page did not mention auto-renewal and that it only appears in small grey text towards the end. But Mr Hodge referred to evidence showing four out of every five subscribers turn off auto-renewal, inferring users read and understood the terms before they signed up. The ACCC alleges eHarmony failed to display accurate minimum and total prices during the purchase process by failing to inform consumers of a mandatory additional fee if they wanted to pay monthly. Users were allegedly charged an extra $3 on top of the advertised price when they opted to pay on a monthly basis. "It is not possible to purchase a 12-month plan and pay only the advertised (price) each month because an additional mandatory fee is charged if a consumer chooses to pay monthly," Dr Bigos said. The ACCC also said the dating site failed to display a single total price users could expect to pay should they sign up, rather they only specified a monthly charge. eHarmony is also accused of misleading customers about their ability to sign up for and cancel premium subscriptions within one month, through headlines reading, "try before you buy" and "you might want to start off with a one month subscription to give us a try". Dr Bigos said the service only offered six, 12 and 24-month options and it was not possible for consumers cancel after one month. Mr Hodge contends information on the site's other pages makes clear what the possible subscription options are and that cancellation refers to any account with eHarmony. The ACCC is seeking penalties, costs and consumer redress.
