Latest news with #EFTPOS
News.com.au
2 days ago
- Business
- News.com.au
‘Cash is king': Fuel chain overcharges customers by thousands
Customers who shopped at Reddy Express stores across the nation are being urged to check their bank accounts after a system fault caused some people to be charged more than 100 times for one transaction. An unlucky group of customers who filled up or bought goods from the petrol station and convenience chain on Saturday, May 31 with a debit or credit card have checked their statements to find they have been grossly overcharged. Sydneysider Steve called into the 2GB breakfast show and shared that his wife was looking through their bank statements when she noticed a whopping 134 payments of $106 had been made. 'Well, she was just having a look – I don't really keep an eye on my bank details and how much I'm spending, I just like to earn it – she just sort of had a bit of a look on there and noticed that I'd had a pretty good time at the Reddy Express there,' he told host Ben Fordham. 'First of all I called the Reddy Express in Blackwater there and they were very helpful. They gave me a number to call, they said there was a nationwide issue. 'I called the number. Basically it's just an automated message and it said they're aware of the issue and you'd be refunded the money within two to seven days. 'I called my bank, Westpac, and they had not been made aware of it.' Reddy Express has since issued an apology to customers via a statement on their website, blaming the error on a 'technical issue'. 'On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,' the statement said. 'In some cases, this has resulted in guests being charged more than once for their transaction. 'We are working to reverse any duplicate transactions as quickly as possible. In most cases, people should have seen the refund appear in their debit or credit card accounts by now. 'If you have not yet received a refund or have not yet contacted us, please contact us now via our customer service office contactus-retail@ or call 1800 656-055. 'Reddy Express sincerely apologises to any impacted guests.' In a statement issued to 2GB, which Fordham read on air, the company said that people in difficult financial situations should get in touch with the Reddy Express customer service team to have the process fast-tracked. Another listener, Angelo, phoned in to 2GB to share that his daughter Dominique had also been stung by the technical glitch. 'She went to the Reddy Express on Saturday and I think she spent $6.44 and bought a drink and chocolate, and the next day I think she realised that basically they had charged her 104 times for that transaction,' he said. 'So she actually went back there to confront them and ask them about it and they gave her the number. 'The challenge for my little daughter is she's going overseas in a week and a half … and she doesn't want to wait several days for the money maybe to come. 'I said to my daughter, 'That's why cash is king'.' Reddy Express stores were formerly branded Coles Express before the chain was acquired by Viva Energy Group from Coles Group in 2023. Viva Energy Group is the exclusive supplier of Shell in Australia, and the companies are in a long-term brand licence agreement until 2029.
Scoop
25-05-2025
- Business
- Scoop
Payments NZ Forcing The World's Most Aggressive Removal Of EFTPOS Terminals, Says EDANZ
Press Release – EDANZ Payments NZ is demanding that 19,000 EFTPOS terminals be scrapped by 30 April 2026despite these same PCI PTS v4.x devices being certified and secure for use in all countries including Australia for example until 31 December 2033, a full 6.5 years longer. Payments New Zealand is enforcing the most extreme and aggressive removal of EFTPOS terminals anywhere in the world, according to the EFTPOS Dealers Association of New Zealand (EDANZ). The association is calling out Payments NZ for pushing end-of-life (sunset) dates 5 to 7 years earlier than any comparable jurisdictions globally – including the PCI Security Standards Committee the world wide governing body, plus Australia, the United States, and all G7 nations. 'Perfectly Secure Devices Are Being Thrown Out' Payments NZ is demanding that 19,000 EFTPOS terminals be scrapped by 30 April 2026—despite these same PCI PTS v4.x devices being certified and secure for use in all countries including Australia for example until 31 December 2033, a full 6.5 years longer. COST to Business – Over $14 Million And it's not an isolated event. Between 2023 and mid-2024, 60,000 v3.x devices were forced into early retirement here in New Zealand. Globally, those exact devices are still approved for use in other countries right now and until 2030. COST to Business – Over $45 Million Looking ahead, another bombshell looms. In 2029, Payments NZ has planned the forced sunset of 90,000 v5.x EFTPOS terminals—60,000 of which were only just installed as part of the previous device purge. These same v5.x models are still being sold in New Zealand as compliant, and will remain in use overseas until 2036. COST to Business – Over $70 Million 'No Other Country in the World is Doing This' – EDANZ EDANZ has, after extensive research, found no other international regulatory body enforcing this level of premature terminal retirement. Identical EFTPOS models are still approved in all G7 countries and Australia for 5 to 7 years longer than in New Zealand. 'This policy is not just aggressive—it's reckless,' says Steve Batey, Chairman of EDANZ. 'It's wasteful, anti-business and completely misaligned with global best practices.' Outdated Rules and No Oversight EDANZ also claim Payments NZ are using 12-year-old guidelines (as per their own admission) that has not been updated in line with global security improvements. As a company owned by New Zealand's eight major banks, Payments NZ functions like a quasi-regulator/governing body but EDANZ believe they operate without the appropriate government oversight in this area. 'They are not even following their own rules,' Batey says. 'These guidelines are outdated, unfit for purpose, and massively out of step with the rest of the world.' This Policy is Costing Everyone – and these costs will land with Consumers These repeated, premature replacement cycles from 2023 through to 2029 and beyond will impose enormous, compounding capital costs on industry, which are ultimately passed down to small businesses and consumers. EDANZ argues that a common-sense, globally aligned approach is needed where devices are replaced as per world-wide guidelines. Replacement via organic churn, with wear and tear, business closure, or demand for new features, also Non Deployment dates that stop older terminal being recycled – That should be enough say EDANZ. 'This is not only bad economics—it's an environmental disaster,' Batey adds, pointing to the increasing volume of EFTPOS devices being sent to landfill as e-waste, many of them still perfectly functional. EDANZ Calls for Immediate Government Intervention EDANZ has submitted a formal complaint to Payments NZ and filed evidence with Government Ministers Scott Simpson (Minister of Commerce) and David Seymour (Minister of Regulation), urging immediate action. The association is demanding that the Commerce Commission, the Reserve Bank, and other government departments be granted formal oversight of Payments NZ moving forward. 'The banks cannot be allowed to make self-serving decisions that burden the rest of New Zealand,' Batey states. 'The current system is broken. This needs fixing—now.'
Scoop
25-05-2025
- Business
- Scoop
Payments NZ Forcing The World's Most Aggressive Removal Of EFTPOS Terminals, Says EDANZ
Payments New Zealand is enforcing the most extreme and aggressive removal of EFTPOS terminals anywhere in the world, according to the EFTPOS Dealers Association of New Zealand (EDANZ). The association is calling out Payments NZ for pushing end-of-life (sunset) dates 5 to 7 years earlier than any comparable jurisdictions globally - including the PCI Security Standards Committee the world wide governing body, plus Australia, the United States, and all G7 nations. "Perfectly Secure Devices Are Being Thrown Out" Payments NZ is demanding that 19,000 EFTPOS terminals be scrapped by 30 April 2026—despite these same PCI PTS v4.x devices being certified and secure for use in all countries including Australia for example until 31 December 2033, a full 6.5 years longer. COST to Business – Over $14 Million And it's not an isolated event. Between 2023 and mid-2024, 60,000 v3.x devices were forced into early retirement here in New Zealand. Globally, those exact devices are still approved for use in other countries right now and until 2030. COST to Business – Over $45 Million Looking ahead, another bombshell looms. In 2029, Payments NZ has planned the forced sunset of 90,000 v5.x EFTPOS terminals—60,000 of which were only just installed as part of the previous device purge. These same v5.x models are still being sold in New Zealand as compliant, and will remain in use overseas until 2036. COST to Business – Over $70 Million 'No Other Country in the World is Doing This' – EDANZ EDANZ has, after extensive research, found no other international regulatory body enforcing this level of premature terminal retirement. Identical EFTPOS models are still approved in all G7 countries and Australia for 5 to 7 years longer than in New Zealand. "This policy is not just aggressive—it's reckless," says Steve Batey, Chairman of EDANZ. "It's wasteful, anti-business and completely misaligned with global best practices." Outdated Rules and No Oversight EDANZ also claim Payments NZ are using 12-year-old guidelines (as per their own admission) that has not been updated in line with global security improvements. As a company owned by New Zealand's eight major banks, Payments NZ functions like a quasi-regulator/governing body but EDANZ believe they operate without the appropriate government oversight in this area. 'They are not even following their own rules,' Batey says. 'These guidelines are outdated, unfit for purpose, and massively out of step with the rest of the world.' This Policy is Costing Everyone – and these costs will land with Consumers These repeated, premature replacement cycles from 2023 through to 2029 and beyond will impose enormous, compounding capital costs on industry, which are ultimately passed down to small businesses and consumers. EDANZ argues that a common-sense, globally aligned approach is needed where devices are replaced as per world-wide guidelines. Replacement via organic churn, with wear and tear, business closure, or demand for new features, also Non Deployment dates that stop older terminal being recycled – That should be enough say EDANZ. "This is not only bad economics—it's an environmental disaster," Batey adds, pointing to the increasing volume of EFTPOS devices being sent to landfill as e-waste, many of them still perfectly functional. EDANZ Calls for Immediate Government Intervention EDANZ has submitted a formal complaint to Payments NZ and filed evidence with Government Ministers Scott Simpson (Minister of Commerce) and David Seymour (Minister of Regulation), urging immediate action. The association is demanding that the Commerce Commission, the Reserve Bank, and other government departments be granted formal oversight of Payments NZ moving forward. 'The banks cannot be allowed to make self-serving decisions that burden the rest of New Zealand,' Batey states. 'The current system is broken. This needs fixing—now.'
Sky News AU
21-05-2025
- Business
- Sky News AU
Cash crusader's ‘got a shot' at fighting $97 parking fine in court
Menzies Research Centre's Freya Leach comments on cash crusader Oliver Griffiths refusing to use EFTPOS to pay for parking. "According to the ACCC, businesses don't have to accept cash, but they need to tell customers that in advance," Ms Leach said. "This will come down to the technicality over whether there was a disclosure statement on any of these parking signs. "I don't know, I reckon Ollie's got a shot here."
Perth Now
14-05-2025
- Perth Now
Bombshell testimony about mushroom lunch leftovers at Erin Patterson trial
Waste workers found a food dehydrator had been dumped at a tip by a woman in the days after a poisonous mushroom lunch was served, a triple-murder trial has been told. Video of a woman getting out of a red car and pulling a black dehydrator from the boot before she placed it in an e-waste bin inside a green shed was shown to the jury in Erin Patterson's trial on Wednesday. WATCH THE VIDEO ABOVE: Bombshell testimony at Erin Patterson murder trial. Prosecutors claim Patterson disposed of the food dehydrator, which they allege contained death cap mushroom traces, after she served a poisoned beef Wellington to four former in-laws on July 29, 2023. The 50-year-old mother of two has pleaded not guilty to three murder charges over the lunch, which led to the deaths of Don and Gail Patterson, 70, and Heather Wilkinson, 66. Patterson claims the poisoning was unintentional and a terrible accident. Koonwarra Transfer Station operations manager Darren Canty told the jury police contacted him on August 4 about a person who had attended the waste facility two days earlier. 'As a result of that inquiry, I looked at the video footage that we had from that day and made a copy of that footage and passed it on,' he said. After the footage was played to the court in Morwell, regional Victoria, the jury was shown a photo of the black Sunbeam food dehydrator. Mr Canty said the woman paid by EFTPOS for the e-waste disposal before she left. Intensive care specialist Andrew Bersten was the next witness called on Wednesday, with the jury told he had been sent Patterson's medical records from her presentation at hospital after the lunch. This included ambulance records that showed Patterson had experienced 'five loose bowel actions' between 10am and 11.50am on July 31. 'She was somewhat dehydrated and therefore I thought it was consistent with a diarrhoeal illness,' he said. Earlier, the first scientist to test the beef Wellington remains said she did not find evidence of death cap mushrooms after examining the food with a microscope. Mycologist Camille Truong was working on-call for the Victorian Poisons Information Centre on July 31 when she received a call from Monash Hospital toxicology registrar Laura Muldoon. Four patients had been hospitalised after consuming a meal that contained mushrooms and Dr Muldoon asked for her help to identify the mushrooms, Dr Truong told the jury. Dr Muldoon arranged to deliver the sample to the Royal Botanic Gardens national herbarium for the scientist to analyse. It arrived about 5pm but Dr Truong said she left work early that day. A colleague brought the beef Wellington sample to Dr Truong's home, where she analysed it on her bench under a microscope. She did not find any death cap mushroom pieces and put the remains into her fridge overnight, Dr Truong told the jury. The next day she took the sample to the Royal Botanic Gardens where she re-examined it and again found the remnants did not contain death cap mushrooms. 'The mushroom I identified is called a field mushroom ... this is the typical mushrooms that you find in a supermarket,' Dr Truong said. 'That is the only mushroom that I found in this food item.' Defence barrister Sophie Stafford earlier discussed a coronial report about a woman who died in May 2024 after making herself a meal out of mushrooms picked from her garden. The elderly woman died from death cap mushroom poisoning, the jury was told. Mushroom expert Thomas May said Victoria's Department of Health had contacted him about the recommendations, which included that more public health messaging was needed on the dangers of consuming wild mushrooms. The trial before Justice Christopher Beale continues on Thursday.
