Qantas confirms personal data of over a million customers leaked in breach
The airline operator said that another four million customers had just their name and email address taken during the hack.
After disclosing a cyberattack last week, Qantas said on Wednesday that the breached database contained unique personal information of 5.7 million customers, after removing duplicate records from the initial 6 million affected.
There is no evidence that any personal data of the customers has been released and the company is actively monitoring the situation, Qantas said in a statement.
"Since the incident, we have put in place a number of additional cybersecurity measures to further protect our customers' data, and are continuing to review what happened," Qantas Group CEO Vanessa Hudson said.
The breach represents Australia's most high-profile cyberattack since telecommunications giant Optus and health insurer Medibank were hit in 2022, incidents that prompted mandatory cyber resilience laws.
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Straits Times
a day ago
- Straits Times
‘For one last time, let's go home': Tears, laughs as last scheduled Jetstar Asia flight touches down
Sign up now: Get ST's newsletters delivered to your inbox Australian flag carrier Qantas, its parent company, said rising costs and stiff competition in the region had dented Jetstar Asia's ability to offer low fares. – Mr Norazman Sapiie had tears in his eyes and a smile on his face as he readied the aircraft for departure, for the last time in his 20-year career as a flight attendant with Jetstar Asia. After blowing kisses and waving goodbye to ground staff who had gathered on the tarmac and the aerobridge at Manila's Ninoy Aquino International Airport, Mr Norazman took a deep breath, eyes closed as he turned away from the door. As the aircraft picked up speed and lifted off, Mr Norazman, the in-flight customer service manager, said: 'Cabin crew, for one last time, let's go home.' Mr Norazman, 57, is Jetstar Asia's longest-serving flight attendant. He joined the airline in October 2004. The flight he was operating, 3K764, was Jetstar Asia's last scheduled flight as the curtains fell on the budget carrier, more than 20 years since its maiden flight in December 2004. It departed Manila slightly behind schedule at about 6pm, with 156 passengers and seven crew members aboard the Airbus A320. There was rousing applause from passengers after the flight touched down at Changi Airport. Top stories Swipe. Select. Stay informed. Singapore No entry: ICA to bar high-risk, undesirable travellers from boarding S'pore-bound ships, flights Singapore 5 foreign women suspected of trafficking 27kg of cocaine nabbed in Changi Airport Singapore Over half of job applications by retrenched Jetstar Asia staff led to offers or interviews: CEO Singapore Fallen tree branch damages two Yishun flats, showering one home owner in shattered glass Singapore Man accused of raping woman who hired him to fix lights in her flat claims she made first move Singapore Jail for ex-employee of agency under MOH who corruptly obtained $18k trip from 2 men Singapore ICJ's climate ruling may spur scrutiny of S'pore carbon tax, firms' climate action plans Singapore 'Switching careers just as I became a dad was risky, but I had to do it for my family' The Straits Times was invited to be on board the flight. Jetstar Asia announced in June that it would stop operations on July 31 and retrench more than 500 employees, including over 100 pilots and nearly 300 cabin crew. Australian flag carrier Qantas, its parent company, said rising costs and stiff competition in the region had dented Jetstar Asia's ability to offer low fares. The first time Ms Tikka Cheung, 35, flew Jetstar Asia, it was out of necessity, as she had missed an AirAsia flight bound for Kuala Lumpur. That flight kick-started many trips with the airline for Ms Cheung, a teacher from Hong Kong. When she heard of Jetstar Asia's closure, she was determined to be on the final flight 'for the memories', she told ST before boarding the flight. She landed in Manila in the early hours of July 31 with her friend Herman Yip, also 35. The pair had travelled from Hong Kong to be on the last flight. 'It's a very sad moment,' said Mr Yip, an aviation enthusiast who works for a travel media company in Hong Kong. He carried on board a flight logbook that he asks crew on 'special flights' to fill in, including details such as how many passengers were on board. Also aboard were Mrs Jester Agarrado and her son Josh, who had also specially travelled to Manila to take Jetstar Asia's final flight. Mrs Agarrado's husband, Captain Roy Espinosa Agarrado, has been a pilot at Jetstar Asia for 18 years and travelled on Flight 3K764 as a passenger. Captain Roy Espinosa Agarrado (centre), pictured here with his family, has been a pilot at Jetstar Asia for 18 years and travelled on Flight 3K764 as a passenger. ST PHOTO: SHINTARO TAY 'I want to show my support for Roy and the Jetstar Asia crew,' she said. 'He has worked so hard for the past 18 years.' Josh was only a few months old when the family, who is from the Philippines, relocated to Singapore for his father's job. He said: 'My dad's been working hard (my whole life)… this is the least I can do for my dad, to show him that I care.' Josh wants to follow in his father's footsteps and become a pilot. For housewife Joy Garcia, it was her first time flying Jetstar Asia - and also her last. She said it was memorable to be on the final flight. 'I'm happy, but at the same time, I'm sad,' said the 42-year-old. While waiting to board, her five-year-old son Jodel made a poster encouraging Jetstar Asia staff. Mr Barathan Pasupathi, a former chief executive of Jetstar Asia, was also on board. Mr Barathan helmed the airline from July 2012 to February 2024. He said he was joining the last flight in his personal capacity. 'It's extremely personal for me,' said Mr Barathan, now chief executive of Jazeera Airways, a low-cost airline in Kuwait. 'I wanted to stand in solidarity with the people I've worked with and I know personally.' Norazman Sapiie (top right, 2nd from left), the customer service manager, making a speech on the last Jetstar Asia flight. ST PHOTO: SHINTARO TAY Speaking to ST before boarding Flight 3K764, he said: 'It is a final chapter for Jetstar Asia, and I wanted to be there for the airline, and more so for the people. 'I'm here for them. Singapore is going to lose a star, but the people will carry on.' In an announcement just before the plane made its descent, Mr Norazman thanked 'every passenger who walked through our doors'. 'You have not just filled our seats; you have filled our hearts,' he said, pausing to blink back tears. Captain Mark Yeo, the commander of the flight, made a similar announcement before the plane started its descent into Singapore, drawing cheers and applause from passengers. Capt Yeo, 53, joined the airline in November 2010. After landing, Mr Norazman said into the public address system, to laughs from passengers and crew: 'Ladies and gentlemen, as you know, after today, we will be 'funemployed'.' Owing to a delay, another Jetstar Asia flight from Labuan Bajo in Indonesia landed after Flight 3K764, closing a chapter for the airline.
AsiaOne
a day ago
- AsiaOne
'Proud of what they've done': Jetstar Asia CEO expresses gratitude to crew on airline's final day of operations, Singapore News
After over two decades of service in the region, Singapore-based budget airline Jetstar Asia will operate its final flights on Thursday (July 31). Speaking to the media at Changi Airport Terminal 4 on Thursday, Jetstar Asia's CEO, John Simeone, 56, reflected on the airline's final day, while praising the team behind its success. "It is a sad and emotional day. I've been in the crew lounge since 5.30am this morning to see off all the crew, and I'll be here tonight to welcome our last flight from Manila," Simeone, whose career in aviation spans 26 years, said. The Australian, who took over as CEO in January 2024, reflected on the challenging journey of leading the airline through its final months. "One of the things I'll miss the most is the friendliness and dedication of the crew," he said. "I've found this group of people to be incredibly committed professionals in the aviation industry, and I am so proud of what they have done." Addressing the difficulty of closing the airline, he added: "Breaking the news was exceptionally tough. One of the hardest challenges (as CEO) was telling 550 people that the business would no longer be operating." Despite the bittersweet farewell, Simeone emphasised the importance of celebrating the airline's contributions to the region's aviation landscape. "Jetstar Asia was a pioneer in this aviation landscape in Singapore, one of the first low-cost carriers that was innovative and transformative," he said. Jetstar Asia's final arriving flight from Manila is expected to touch down at around 9.30pm. Following that, it will begin the process of repatriating 13 aircraft back to Australia. About 54 per cent of staff hired On the subject of jobs for the staff, Simeone said about 54 per cent of the staff have either secured new positions or are currently undergoing interviews. Some cabin crew members have found ground roles with Qantas in Singapore, including positions in airport lounges. Around 70 employees will remain in Singapore until the end of October to support regulatory matters, with another 30 staying through December to complete the final closure processes. 'End of an era' For Captain Nico Van Der Schyff, 56, the final day of operations marks not just the end of a chapter, but the end of an era. The South African, who has been with the airline for over a decade, will be in charge for the last flight to Kuala Lumpur. "We've been doing this for 20 years, and to know this is the last time a Jetstar crew will walk out of this building to the aircraft — it's the end of an era, and that is very disappointing," he said. Captain Van Der Schyff recalled joining the airline in its early days and witnessing its growth — not only operationally, but also in becoming a close-knit family. "Since the announcement, (the response) has been incredible. People have given us teddy bears and cards. I'll really miss our Singaporean customers — they've been amazing." Though he originally came to Singapore for just two years, he ended up staying for 20 years. He is planning to go back home by the end of the year, take a break, and pursue his dream of starting an Italian restaurant. Jetstar Asia announced on June 11 that it will be ceasing all operations, citing rising supplier costs, high airport fees and intensified competition in the region as reasons for the closure. It has served over 50 million customers during its two decades of operations. [[nid:720392]]
Business Times
2 days ago
- Business Times
Pelita Air to start flying between Jakarta, Singapore from Aug 18
[SINGAPORE] Indonesian carrier Pelita Air will be commencing flights between Jakarta and Singapore from Aug 18, indicated the airline's website. This marks the first venture into the international market for Pelita, which has been serving domestic routes in Indonesia, its home base. The Business Times earlier reported that the airline will likely be taking over Jetstar Asia's check-in premises at Terminal 4, after the exit of the Qantas-owned budget carrier, and will use Sats as its ground handler and inflight caterer. The passage between Jakarta's Soekarno-Hatta International Airport and Singapore's Changi Airport was the eighth-busiest international route in the world in 2024, according to data from flight analytics platform OAG. Passenger traffic on the route grew 4 per cent compared to 2023, though it was still 26 per cent down from 2019, before the Covid pandemic. The daily flight from Jakarta will leave at 7.10am local time and land in Singapore at 10am, according to Pelita's website. The return flight will leave Singapore at 11am and reach Jakarta at 11.50am local time. Pelita Air owns 13 Airbus A320 aircraft, alongside three ATR 72s and one ATR 42. Delays in delivery of six A320s have resulted in the carrier expecting only four of those planes this year, said a February report by Jakarta's Bisnis. The airline was initially formed in 1970 by Indonesian oil and natural gas giant Pertamina. It provided air links to the state-owned company's various oil and gas drilling locations across Indonesia. It then became a charter operator, but relaunched scheduled flights in 2022 after 17-year hiatus. Today, it serves 17 domestic destinations including Jakarta, Kendari and Sorong, indicated its website.
