Man slams IndiGo's Rs 8,111 flight cancellation fee as 'thuggery', airline refunds fare
IndiGo is under fire after a customer alleged that the airline deducted around 80% of his airfare after his flight was cancelled due to escalating tensions between India and Pakistan.The incident occurred days after Operation Sindoor, under which India struck terror camps in Pakistan and Pakistan-occupied Kashmir (PoK) on May 7. The strikes were in response to the killing of 26 civilians by terrorists in Jammu and Kashmir's Pahalgam on April 22. Heightened military tensions in the region have led to multiple flight disruptions and cancellations.advertisementMeanwhile, in a post on X, Anjush Bhatia expressed outrage over what he termed 'blatant thuggery' by IndiGo.
'@IndiGo6E this is blatant thuggery! The flight was cancelled on account of India-Pakistan tensions, and you have the audacity to deduct 80% of the fees! Other airlines have refunded nearly 100% of the fares,' Bhatia tweeted.His post also accompanied a screenshot indicating that only Rs 2,050 had been refunded against his booking, while Rs 8,111 was listed as airline cancellation charges and an additional Rs 300 as service fees.See the post here:
The post gained traction, prompting a response from IndiGo as the airline initially said, 'Hi, we are concerned to note this. Please allow us some time to get this checked.'
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Later, IndiGo issued a clarification, attributing the confusion to the travel agent involved in the booking.'Sir, following our interaction, we'd like to reassure you that the full refund for your booking has been processed from our end. Based on the screenshot shared, it appears the information pertains to your travel agent's platform. We kindly request you to reach out to them directly for assistance in claiming the refund. Thank you for your understanding,' IndiGo said.
After Operation Sindoor, the Centre put temporary airspace restrictions in place, causing flight operations to be disrupted in several parts of the country.Must Watch
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