Zoho develops AI-powered large language model with speech recognition
The company also unveiled Zia Agent Studio, a no-code/low-code agent builder with over 700 built-in actions and over 25 prebuilt AI agents, including several tailored for Indian customers. The launch also included a Model Context Protocol (MCP) server, which allows third-party agents to access actions from Zoho apps securely, with interoperability and governance in place. These launches were part of Zoho's broader AI strategy focused on privacy, contextual intelligence, and efficiency, the company said.
These launches emphasised Zoho's long-standing aim to build foundational technology focused on the protection of customer data, breadth and depth of capabilities because of the business context, and value, Mani Vembu, CEO, Zoho, said on the sidelines of Zoholics India, the company's annual user conference held here.
'Our LLM model is trained specifically for business use cases, keeping privacy and governance at its core, which has resulted in lowering the inference cost, passing on that value to the customers, while also ensuring that they can utilise AI productively and efficiently,' he explained.
Zoho's differentiation came from offering agents over its low-code platform so that there was a human in the loop for verification and modification, Mr. Vembu said, adding, 'We call this co-creation with the AI agent. It is much simpler to verify and make changes in the UI screen than reading the code.'
'We are enabling this across all the features to make it simpler to verify and validate the AI output,' he added.
According to Mr. Vembu, India is one of Zoho's top markets and the company grew by 32% in 2024 in India.
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