Consumer court orders IRCTC, ticket app co to pay Rs 10,000 for partial refund
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Rourkela: A consumer court in Sundargarh has directed IRCTC and Confirm Ticket Online Solution Pvt Limited to pay a compensation of Rs 10,000 to a resident for failing to provide a full refund of his cancelled train tickets.
Chandrakanta Bhuyan, a senior clerk at the public prosecutor's office in Sundargarh district court, had booked two waiting list tickets through IRCTC's Confirmtkt app for Rs 478 on June 8, 2024. Tickets were for travel on the Rajya Rani Express from Cuttack to Jharsuguda on June 17, 2024.
On the day of travel, Bhuyan received a message about automatic ticket cancellation due to non-confirmation after chart preparation.
He was forced to travel with his wife and three-year-old daughter in the general compartment after purchasing new tickets at Cuttack station.
While IRCTC refunded Rs 310 to Bhuyan's account through Confirmtkt app, both IRCTC and Confirm Ticket defended the partial refund citing clearance charges as per railway rules. IRCTC said they had no jurisdiction over refunds, while Confirm Ticket claimed the deduction of Rs 60 per ticket was in line with IRCTC's B2C policy.
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The District Consumer Disputes Redressal Commission, Sundargarh-1, however, found both companies guilty of deficiency in service, noting that full refund was warranted for automatically cancelled tickets. The order mandates payment within 30 days, failing which 9% annual interest will be applicable until realisation.
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