Asda making major improvements to its website and app
These changes will be rolled out gradually, with the first already available to customers.
UK supermarket rankings 2025
The "big" changes being made to Asda's website and app
Asda will be introducing four big changes to its website and app over the coming months.
It has already rolled out a map, where customers can track their deliveries right to their front door.
Shoppers used to be charged for their full shop when it was delivered and were forced to submit a refund request for any unwanted products.
Now, Asda will only take payment for the products shoppers receive, scrapping the need for refunds.
What are your refund rights?
Other changes set to be introduced will include:
Faster, more relevant search results
No sponsored products in Your Favourites
An Asda spokesperson said: "Our online shopping App is having a facelift, and we can't wait for customers to see the changes that are being made.
"As part of the changes we've updated our refund process, so customers will now only be charged for their shopping once it's been delivered - which means if customers decline any substitutions they don't need to wait for a refund.
"Additionally, a new and updated delivery tracking system is now available- so customers can track their driver's journey right up to the front door."
5 ways to save money on your weekly food shop
The Asda website warned customers to expect some "teething issues" while these changes are being made.
More improvements are expected once Asda's new website and app are up and running.
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Other changes at Asda in 2025
Asda has made several other major changes already in 2025, including scrapping Blue Light Card Benefits.
This came as a result of Asda's partnership with Blue Light Card came to an end on May 27.
The supermarket chain also announced in June plans to modernise and expand the menus at 180 of its cafés as part of a £10 million investment programme.
Last month, Asda revealed it was looking at major staffing changes, which involved merging key leadership positions.
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