AWS VP on How AI Revolutionizes Contact Centers: Tech Disruptors
'I think people should stop thinking about contact center as a thing that is sort of about being responsive and reactive, and instead, really how do we fundamentally change the way you think about the way you talk to customers' says Pasquale DeMaio, AWS vice president of Amazon Connect to Anurag Rana, Bloomberg Intelligence senior technology analyst. 'In that sense, I think the status quo is really our competition.' In this Tech Disruptors episode, DeMaio and Rana touch several pressing topics relating to Contact Center-as-a-Service, among them being AI automation, data integration challenges and the shifts in enterprise and end user expectations for customer service.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Bloomberg
12 hours ago
- Bloomberg
Monroe's Koenig on Navigating Risk Amid Growth: Credit Crunch
"I'm an entrepreneur, I'm a capitalist. I love growth, I love to back entrepreneurs.", is how Ted Koenig, founder, chairman and CEO of Monroe Capital, sees the firm's expansion to over $20 billion in assets under management from it's founding in 2004. Ted joins Bloomberg Intelligence's Noel Hebert and Sam Geier to discuss the firm's founding, attracting capital, identifying partners for growth, and the current market landscape. We talk diversification and CLOs, how big is too big, attracting capital and giving back to the community. That and much more on this episode of Credit Crunch. The Credit Crunch podcast is part of BI's FICC Focus series. Listen on Apple Podcasts and Spotify.
Yahoo
14 hours ago
- Yahoo
Can $10,000 Invested in Amazon Stock Turn Into $1 Million by 2035?
Amazon is the leader in e-commerce and cloud computing, and it has several other growth drivers. CEO Andy Jassy expects a huge shift as clients move over to the cloud, and as the dominant player, Amazon should benefit. Amazon stock has gained 840% over the past 10 years. 10 stocks we like better than Amazon › Amazon's (NASDAQ: AMZN) reach stretches wide and deep. If you're like tens of millions of Americans, you rely on it to buy essentials and other items. But even if you aren't, you might be using the websites it powers through Amazon Web Services (AWS) or watching content from its film studios (it owns MGM and operates Amazon Prime Video). Amazon stock has created incredible shareholder value over the past few years as the company has built itself into the giant it is today. But is it still a massive wealth builder? Let's see if $10,000 invested today can turn into $1 million over the next 10 years. Amazon has many growing businesses, and it's benefiting from organic tailwinds, as well as making many improvements that have ripple effects across its enterprise. Amazon accounts for a staggering 40% of all U.S. e-commerce, according to some experts, putting it so far ahead of any competition -- Walmart accounts for about 6% -- that it would be almost impossible for anyone to overtake it in the foreseeable future. That creates a strong moat around its business, and likely why Warren Buffett has the stock in the Berkshire Hathaway portfolio. E-commerce sales aren't growing at a high rate, but Amazon is constantly upgrading the platform to protect its moat and get its loyal Prime members to become even more reliant on it for their everyday needs and more. It recently switched to a regional fulfillment network to have more products available to ship to customers closer to the final destination, and now it's restructuring its inbound channels to keep products flowing into these eight national distribution centers smoothly. In the 2025 first quarter, it hit a new record for delivery speed and had its highest-ever same- or next-day delivery rates. What's most exciting to investors today is generative artificial intelligence (AI). Amazon offers a huge assortment of tools and features through AWS to developers and small businesses. These include services like Amazon Bedrock, which gives clients access to a large range of large-language models (LLM) to build their own applications. It also offers tools for developers to build their own, completely custom LLMs, and it has premade applications for small businesses to use generative AI to create marketing campaigns, product descriptions, and more. The AI opportunity sits in tandem with the opportunity to grow the cloud. AWS is the largest global cloud services provider, and CEO Andy Jassy says that 85% of global information technology (IT) spend is still off the cloud. He sees it as a given that there's going to be a shift over the next 10 to 20 years, and when that shift happens, Amazon has more to gain than almost anyone else. He envisions a future not so far off where generative AI is used in the development of every new application, and Amazon is setting itself up to offer the most comprehensive solutions for developers and remain the cloud provider of choice for its millions of AWS clients. These are Amazon's twin growth engines, but there are more. Advertising is its fastest-growing segment, up 19% year over year in the first quarter, and there are new opportunities in advertising on its ad-supported streaming platform, as well as third-party outlets. Plus, investors shouldn't underestimate Amazon's ability to identify new growth industries and dominate them, like it's done in the past. It's trying to disrupt physical retail and healthcare, and there may be other businesses on the horizon. All that said, can a company as big as Amazon turn $10,000 into $1 million? To phrase it differently, turning $10,000 into $1 million means that the investment grows 100-fold, or by 10,000%. That's a huge feat. Even though Amazon stock has done more than that over its time on the market, it's not likely to do that again, even though it has incredible growth drivers and remains a top stock. Even over the past 10 years, it's only increased 840%. I say "only" because it's far from 10,000%, as high as it is. As its base gets bigger, and today it's the second-largest company in the world by sales behind Walmart, growth rates have been slowing down, and stock increases will reflect that. I could explain different scenarios, but it's simple. Just one example is that if Amazon stock were to even increase 10-fold, its market cap would surpass $21 trillion. Keeping its price-to-sales ratio constant, its sales would reach $6.5 trillion, implying a compound annual growth rate of 26%, much higher than recent rates, and next to impossible. Amazon is still a highly recommended stock to buy, offering growth prospects for shareholders, but it isn't likely to deliver the high returns of young growth stocks. Before you buy stock in Amazon, consider this: The Motley Fool Stock Advisor analyst team just identified what they believe are the for investors to buy now… and Amazon wasn't one of them. The 10 stocks that made the cut could produce monster returns in the coming years. Consider when Netflix made this list on December 17, 2004... if you invested $1,000 at the time of our recommendation, you'd have $674,395!* Or when Nvidia made this list on April 15, 2005... if you invested $1,000 at the time of our recommendation, you'd have $858,011!* Now, it's worth noting Stock Advisor's total average return is 997% — a market-crushing outperformance compared to 172% for the S&P 500. Don't miss out on the latest top 10 list, available when you join . See the 10 stocks » *Stock Advisor returns as of June 2, 2025 John Mackey, former CEO of Whole Foods Market, an Amazon subsidiary, is a member of The Motley Fool's board of directors. Jennifer Saibil has positions in Walmart. The Motley Fool has positions in and recommends Amazon, Berkshire Hathaway, and Walmart. The Motley Fool has a disclosure policy. Can $10,000 Invested in Amazon Stock Turn Into $1 Million by 2035? was originally published by The Motley Fool Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
21 hours ago
- Yahoo
Amazon.com (NasdaqGS:AMZN) Announces US$5 Billion AWS Expansion in Taiwan
recently announced the launch of its AWS Asia Pacific Region in Taipei, marking a significant $5 billion investment targeting technological expansion. This, along with ongoing investments in data centers in North Carolina and Chile, highlights Amazon's commitment to enhancing its cloud service capabilities. The stock's 12% rise over the past month aligns closely with the broader tech market's positive sentiments, reinforced by the general economic confidence shown by a strong May jobs report. The company's expansion efforts in AI and cloud infrastructure undoubtedly contributed positively to market performance, mirroring broader sector gains. Buy, Hold or Sell View our complete analysis and fair value estimate and you decide. Uncover the next big thing with financially sound penny stocks that balance risk and reward. The recent announcement of Amazon's AWS expansion in Taipei, alongside its significant investments in North Carolina and Chile, enhances the company's cloud infrastructure. Over the past three years, (NasdaqGS:AMZN) has achieved a robust total return of 79.00%, reflecting strong investor confidence. This is in contrast to the tech industry, where Amazon's one-year performance matched the broader US Multiline Retail industry at a 13.3% return, showcasing its resilience in a competitive market. The AWS and AI expansion initiatives are likely to fuel future revenue and earnings growth, with analysts projecting revenue growth at 8.9% per year. The focus on operational efficiency in fulfillment services is expected to bolster margins, positively impacting profitability. However, significant investments may present cost challenges, affecting earnings forecasts if these ventures do not yield projected outcomes. Amazon's current share price of US$185.01, compared to the analyst price target of US$239.33, indicates potential upside, with a 22.7% gap to the target. Analysts voice varied expectations, highlighting the necessity for investors to align these insights with their own assumptions. Maintaining confidence in Amazon's capacity to innovate and expand effectively will be crucial in realizing projected financial outcomes. Gain insights into historical outcomes by reviewing our past performance report. This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned. Companies discussed in this article include NasdaqGS:AMZN. This article was originally published by Simply Wall St. Have feedback on this article? Concerned about the content? with us directly. Alternatively, email editorial-team@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
