Latest news with #TechDisruptors
Bloomberg
29-05-2025
- Business
- Bloomberg
JPMorgan CIO on the Global Bank's AI Approach: Tech Disruptors
'Agent to agent interactions are very different than traditional system to system interactions, and so there's a huge uplift we're thinking about today that we need to be there to get to that truly agentic autonomous world.' Notes Lori Beer, chief information officer of JPMorgan Chase. In this episode of Tech Disruptors, Beers sits down with senior banking analyst and research director Alison Williams as well as senior technology analyst Anurag Rana to discuss the technology progress and challenges facing the global financial institution. This episode covers ways JPMorgan Chase is pursuing automation and AI, while taking into consideration aspects such as cloud vs. on premise, cybersecurity and buy vs. build.
Bloomberg
09-05-2025
- Business
- Bloomberg
Qualtrics on AI Agents in Experience Management: Tech Disruptors
'What we're finding is that greater customer experience is particularly critical when you have more uncertainty in any particular market' explains Qualtrics CEO Zig Serafin to Bloomberg Intelligence senior technology analyst Anurag Rana, 'What's interesting is if you hone in on understating what drives your customer behavior, that usually brings more stability to uncertainty.' In this episode of Tech Disruptors, Serafin and Rana sit down to discuss Qualtrics' history in customer experience (CX), autonomous AI agents in CX, and the data that underpins its AI use cases.
Bloomberg
29-04-2025
- Business
- Bloomberg
Microsoft on the Future of Human and AI Work: Tech Disruptors
'The average knowledge worker is interrupted every two minutes during work hours.' Mentions Microsoft Chief Marketing Officer Jared Spataro, 'You're getting an email, a meeting kind of request, a chat coming in, and if you do the math, that's 275 times a day.' On this episode of Tech Disruptors, Spataro joins Bloomberg Intelligence senior technology analyst Anurag Rana to discuss emerging trends in they way employees work and how AI is already changing the game. The two define the 'Frontier Firm' and why this is a big year for them, the introduction of new research and analyst AI agents, and the future of headcount and staffing needs.
Bloomberg
22-04-2025
- Business
- Bloomberg
Gusto Scales Up HR-Payroll Software for SMBs: Tech Disruptors
Helping small businesses manage all things HR -- payroll, benefits, tax compliance, employee onboarding -- is Gusto's central focus. The company's Chief Technology Officer, Mike Tria, spells out Gusto's product portfolio suite and the evolution of the human capital management industry over the past ten years from a technology angle. In this Tech Disruptors podcast episode, BI analyst Niraj Patel sits down with Tria to discuss Gusto's appeal across a fragmented customer base, the leverage of its technology infrastructure (Ruby on Rails) to scale up for asynchronous workloads, the software ecosystem, its AI solution - Gus, and more.
Bloomberg
17-04-2025
- Business
- Bloomberg
AWS VP on How AI Revolutionizes Contact Centers: Tech Disruptors
'I think people should stop thinking about contact center as a thing that is sort of about being responsive and reactive, and instead, really how do we fundamentally change the way you think about the way you talk to customers' says Pasquale DeMaio, AWS vice president of Amazon Connect to Anurag Rana, Bloomberg Intelligence senior technology analyst. 'In that sense, I think the status quo is really our competition.' In this Tech Disruptors episode, DeMaio and Rana touch several pressing topics relating to Contact Center-as-a-Service, among them being AI automation, data integration challenges and the shifts in enterprise and end user expectations for customer service.
