LG unveils hall of fame to celebrate customer-driven innovation
LG Group has inaugurated a hall of fame honoring life-changing innovations the conglomerate has achieved -- a symbolic gesture encapsulating Chair Koo Kwang-mo's management philosophy of prioritizing customer value.
The new installation was unveiled at the LG Academy in Icheon, Gyeonggi Province, during the 2025 LG Awards on Wednesday.
It serves not only as a tribute to past recipients of the prestigious award, but also as a cultural beacon to inspire innovation and a customer-centric focus across the conglomerate's workforce.
'By bringing together the efforts of innovation accumulated over the years, we have established this hall of fame here at LG Academy,' the chairperson said at the event. 'The names and achievements inscribed here will serve as a guidebook and catalyst for many LG employees, inspiring challenge and passion.'
Koo reaffirmed the company's commitment to sustainable innovation, emphasizing, 'The journey toward creating distinctive future value will continue. The most important standard that must always be prioritized is the customer. Let us evolve LG's DNA of challenge and transformation, create new firsts and bests and shape a future where LG is even more loved by customers.'
Established in 2019 following Koo's succession, the LG Awards honor teams and individuals who have driven customer experience innovation through breakthrough products and services. Over the past seven editions, the awards have recognized 492 teams and over 4,000 employees.
The hall of fame displays plaques commemorating recipients of its "Grand Prize for Customer Delight." LG also plans to install dedicated award zones within its group affiliates, including renaming key meeting rooms after grand prize winners to foster pride and motivation among employees.
Award winners receive cash prizes and opportunities to attend overseas workshops for further development.
'While there are numerous strategic considerations amid growing global uncertainties such as tariff barriers, the foremost priority remains unwavering commitment to customer-driven innovation,' an LG Group official said.
This year's LG Awards honored 87 teams and 680 individuals, including three grand prize winners for customer delight, along with 39 for customer satisfaction and 45 for customer empathy.
The evaluation process was broadened to reflect diverse customer voices -- from homemakers and professionals to foreign nationals, millennials and Generation Z.
Employee participation in the judging process also increased from 10,000 last year to 14,000 this year, indicating deepening internal engagement.
yeeun@heraldcorp.com
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