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In particular, TMC highlighted breakthrough performance in noisy, real-world conditions (i.e., call centers, drive-thrus, and emergency response). This is thanks to innovations in acoustic modeling, audio-text alignment, and domain-specific vocabulary handling. As the first model to offer real-time transcription across multiple languages and self-serve customization via keyterm prompting (without retraining), Nova-3 makes enterprise-grade speech recognition more flexible and accessible than ever. Nova-3 also boasts an industry-leading batch word error rate (WER) of 5.26%, extending its lead over the next-best competitor by 47.4% (10% WER). This reduced error rate translates to more accurate transcriptions for industries that require high precision, such as healthcare, legal, and finance. In streaming WER, Nova-3 leads with a WER of 6.84%, extending its advantage over the next-best competitor by 54.2% (14.92% WER). This improved accuracy ensures real-time, reliable transcription for applications like call centers and virtual assistants, thereby enhancing the overall customer experience. Whether handling complex accents, mixed-language conversations, or sensitive data redaction, Nova-3 enables smarter, faster, and more accurate voice-powered applications across industries. "It gives me great pleasure to recognize Deepgram as a 2025 Voice AI Technology Excellence Award recipient," said Rich Tehrani, CEO of TMC. "Our judges were thoroughly impressed not only by the strength and features of the product, but by Deepgram's commitment to delivering world-class customer experiences." "We're honored to receive a 2025 CUSTOMER magazine Voice AI Technology Excellence Award. It's a powerful validation of the work our team has done to push the boundaries of what voice AI can deliver," said Scott Stephenson, CEO and Co-Founder, Deepgram. 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TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at and follow @tmcnet on Facebook, LinkedIn, and X. About Deepgram Deepgram is the leading voice AI platform for enterprise use cases, offering speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) capabilities, all powered by Deepgram's enterprise-grade runtime. 200,000+ developers build with Deepgram's voice-native foundational models – accessed through cloud APIs or as self-hosted / on-premises APIs – due to its unmatched accuracy, low latency, and pricing. Customers include technology ISVs building voice products or platforms, co-sell partners working with large enterprises, and enterprises solving internal use cases. Having processed over 50,000 years of audio and transcribed over 1 trillion words, there is no organization in the world that understands voice better than Deepgram. To learn more, please visit read Deepgram's developer docs, or follow @DeepgramAI on X and LinkedIn. View source version on Contacts PR Contacts:Nicole GormanGorman Communications, for DeepgramM: Stephanie ThompsonManager, TMC Awards203-852-6800sthompson@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
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Deepgram Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine
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This is thanks to innovations in acoustic modeling, audio-text alignment, and domain-specific vocabulary handling. As the first model to offer real-time transcription across multiple languages and self-serve customization via keyterm prompting (without retraining), Nova-3 makes enterprise-grade speech recognition more flexible and accessible than ever. Nova-3 also boasts an industry-leading batch word error rate (WER) of 5.26%, extending its lead over the next-best competitor by 47.4% (10% WER). This reduced error rate translates to more accurate transcriptions for industries that require high precision, such as healthcare, legal, and finance. In streaming WER, Nova-3 leads with a WER of 6.84%, extending its advantage over the next-best competitor by 54.2% (14.92% WER). This improved accuracy ensures real-time, reliable transcription for applications like call centers and virtual assistants, thereby enhancing the overall customer experience. 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About Deepgram Deepgram is the leading voice AI platform for enterprise use cases, offering speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) capabilities, all powered by Deepgram's enterprise-grade runtime. 200,000+ developers build with Deepgram's voice-native foundational models – accessed through cloud APIs or as self-hosted / on-premises APIs – due to its unmatched accuracy, low latency, and pricing. Customers include technology ISVs building voice products or platforms, co-sell partners working with large enterprises, and enterprises solving internal use cases. Having processed over 50,000 years of audio and transcribed over 1 trillion words, there is no organization in the world that understands voice better than Deepgram. To learn more, please visit read Deepgram's developer docs, or follow @DeepgramAI on X and LinkedIn.
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