Chandigarh salon ordered to pay Rs 54,000 after woman suffers allergic reaction to hair colour
In her complaint, the woman stated that she went to Hair Masters Salon in Sector 9, Chandigarh, for hair colour services, and the salon recommended the services of its hairdresser Sahil Ali — their most skilled hairdresser. The complainant was informed that the cost for hair colouring by Sahil Ali would be Rs 12,000, and the cost for Botox would be Rs 5,900. The salon, thus, began the process of colouring the complainant's hair on March 10, 2023.
The complainant alleged that after the hair colour was applied, she started experiencing nausea, a feeling of sickness and an urge to vomit. Her condition worsened, and she began to vomit heavily due to an adverse reaction to the hair colour, she alleged.
'At this point, her mother asked the salon to arrange for an ambulance or cab to transport her daughter to the nearest hospital, but the salon declined to provide any assistance. The complainant's mother immediately took her to the nearest private hospital, CHD City Hospital, in Sector 8C, Chandigarh, and it was diagnosed that the complainant was suffering from multiple episodes of vomiting, abdominal pain and one episode of loose stool. These symptoms were due to an allergic reaction that the complainant underwent hair colouring treatment at the aforementioned salon,' the complaint reads.
The complainant said that after admission to the hospital for three days, she was finally discharged on March 12, 2023, after incurring a total amount of Rs 21,907 on medical treatment.
She, thus, submitted a formal complaint before the Consumer Commission.
The Hair Masters Salon in reply stated that the complainant, before initiation of the services, mentioned that she was already unwell and uneasy, and thus, the complainant was advised to cancel her appointment and come on another date. 'However, she insisted that she was fine and wanted to proceed with her hair colouring and other services as scheduled,' the salon stated, adding that the complainant was aware of her condition and chose to proceed with the treatments, indicating that her initial unease was not severe enough to deter her from continuing.
After hearing arguments, the Commission perused the medical prescription of the complainant and observed, 'It is clearly mentioned that the complainant had allergic reaction after hair colouring…using a variety of chemical products dyes, bleaches and other compounds, which can cause health problems to some of the persons receiving such treatments, as they have different sensitivities…'
'The salon did not have the first-aid kit or the SOS medication, nor did they arrange any taxi or ambulance service, while the complainant developed complications, such a negative attitude and lack of first aid services, definitely makes them deficient in providing services,' the Commission added.
The Commission, thus, directed the respondents in the case, Hair Masters Salon, Nadeem, Sahil Ali, and Jitender Kaur, all of Hair Masters Salon, to jointly refund an amount of Rs 17,900 to the complainant towards hair colour treatment and to pay Rs 21,907 expenditure incurred towards the treatment of complainant, Rs 7,500 as compensation and Rs 7,000 as costs of litigation.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Indian Express
an hour ago
- Indian Express
What is biggest challenge faced by Maharashtra dairy farmers? No, it is not lumpy skin disease
Amarsingh Kadam is currently facing challenges in maintaining his herd of 30 cows due to the local dairy's procurement price of Rs 32 per litre. The farmer from the Sansar village in Pune's Indapur taluka sells 300 litres of milk daily to the local dairy; however, the current price is putting a strain on his finances. 'My cost of production comes to around Rs 35-40 per litre. This loss is something which I will not be able to bear for long,' he said. Kadam's herd has 12 cows too old to produce milk. 'However, I need to maintain them; there is no longer a market for them,' he added. Even as the lumpy skin disease, a viral disease affecting cattle, makes a comeback in Maharashtra after a three-year gap, what has been bothering dairy farmers like Kadam is the low returns. Kadam considers himself fortunate that his four acres allow him to grow most of the necessary green fodder. However, the increased costs of feed and labour have made his dairy business almost unviable. 'This has been ongoing for the last few months. The state government announced a subsidy of Rs 5 per litre in 2024, which has since been stopped,' he said. What worries Kadam even more is the possibility that prices may drop further. After September, the sector will enter a 'flush' period, during which animals will produce more milk. This increase is mainly due to the availability of green fodder and water. 'If prices continue to drop, I will need to reduce my herd, but there are few buyers at the moment,' he said. Since January, the dairy industry in Maharashtra has faced significant challenges, with farmers expressing concerns over low earnings. On a global scale, the market for skimmed milk powder (SMP), which is produced by dehydrating liquid milk, has experienced unpredictable fluctuations that the dairy industry claims have rendered exports nearly unviable. Domestically, SMP is priced at Rs 235 per kg, which is roughly equal to the cost of production. Industry insiders estimate that the country has around 200,000 tonnes of SMP in stock, with Maharashtra alone holding approximately 10,000 tonnes. Dasarath Mane, chairman and managing director of Indapur-based Sonai Dairy, said that while procurement prices may not decrease further, any price increases could be challenging to achieve. In the Sakpalwad village of the Indapur taluka, Yogesh Sapkal is uncertain about whether to keep his herd of 18 cattle. 'Out of the 18, four are barren and not producing milk. The rising costs of raw materials and labour are making the entire business unviable,' he said. Partha Sarathi Biwas is an Assistant Editor with The Indian Express with 10+ years of experience in reporting on Agriculture, Commodities and Developmental issues. He has been with The Indian Express since 2011 and earlier worked with DNA. Partha's report about Farmers Producer Companies (FPC) as well long pieces on various agricultural issues have been cited by various academic publications including those published by the Government of India. He is often invited as a visiting faculty to various schools of journalism to talk about development journalism and rural reporting. In his spare time Partha trains for marathons and has participated in multiple marathons and half marathons. ... Read More
Indian Express
2 hours ago
- Indian Express
Pigeon 1, MCD 0: Why Delhiites won't stop feeding their feathered friends
At 9 am, Muhammad Yunus fixes his blue umbrella near Delhi Gate on Asaf Ali Road. Methodically, he lays out plates filled with a spread of green and black gram, dried corn and namkeen. He then waits for customers — the dozens of people who stop at his roadside stall to feed pigeons. 'I sell roasted gram for Rs 10-20, depending on the demand. The Municipal Corporation of Delhi (MCD) has sent us challans, asking us to vacate the area,' says Yunus, who has been running his tiny stall at this spot for the last 15 years. Soon after, Sudha Pandey arrives with a Rs 10 note. She buys a cup of roasted gram for the birds. 'I have been coming here for seven days now to pray for my husband who is admitted in the hospital. When we feed someone, they bless us,' she says. In a letter dated July 8, the MCD's health department asked the veterinary department to control the Capital's burgeoning pigeon population. This followed warnings about pigeon faeces causing respiratory and fungal infections and the need to control their population. The issue of the birds being a public menace and causing diseases also became a topic of discussion in the civic body's Standing Committee in a meeting on June 27. Last year, the MCD had said that public feeding of pigeons, which leads to the population of the birds increasing beyond the carrying capacity of an area, would be checked. In a similar move earlier this month, the Maharashtra government had directed the Brihanmumbai Municipal Corporation to close kabootar khanas or pigeon feeding spots in the city, citing serious health hazards due to pigeon droppings and feathers. According to Dr Vikas Maurya, senior director and head of Pulmonology at Fortis Hospital in Shalimar Bagh, pigeon droppings are the root cause of many diseases in India. 'These can cause fungal and bacterial diseases such as Campylobacter, allergic reactions such as sneezing, running nose, itching eyes as well as Hypersensitivity Pneumonitis, which can eventually cause lung fibrosis,' he says. 'Hawkers don't even realise that being exposed to the birds for so long is harmful. The rampant increase in pigeon population needs to be controlled,' he adds. Tradition and faith, however, mean that enforcement is tough. 'The civic body cannot completely ban pigeon feeding activities in Delhi. Also, as of now, we do not have any plan to construct designated pigeon feeding areas,' a senior MCD official says. Over the past three months, however, the MCD has put up announcement boards at popular feeding spots to warn people. The Indian Express visited some spots where bird feeders gather regularly. Shastri Park Almost 20 km from Delhi Gate, MCD workers clean polythene bags with pigeon feed lying on the pavement at Shastri Park. As vehicles pass by, dried pigeon excrement and loose feathers fly in the air. 'We ask people not to feed birds here, but they don't listen… They keep flocking to the area, pigeon feed in hand,' one of the MCD workers says. The worker adds that occasionally, pigeons are captured and taken to a veterinary hospital in Teliwara Shahdara, where they are kept in a cage. Rajghat Ramjeet, who feeds pigeons everyday while on the way to his office near Rajghat, is unconcerned about the MCD's directive. 'If the MCD wants us to stop, they should build some designated feeding spots facilities. We will go there.' The feeding spot he has chosen is in the central verge of two busy roads going towards ITO and ISBT Kashmere Gate. The pigeons flock to the centre of the large open space as soon as passersby stop to empty a sack of grain. Two hawkers, who sell grains here, keep their ware hidden, as a nearby MCD board reads — 'No Feeding Zone'. Chittaranjan Park For residents staying near Chittaranjan Park in Southeast Delhi, the pigeon feeding spot located near B Block has been a major cause of concern. Feathers, dried faeces, grains, sometimes even dead birds, are routinely found at the spot. The feeders, they claim, pay no heed to traffic rules, parking their vehicles in the middle of the road – sometimes also in the wrong direction – to feed birds. A resident of Nehru Apartments, Satish Kumar, says the birds fly low near the feeding spot, resulting in injuries to many motorists. 'We can't walk around the feeding spot, it smells. The food that rots there has led to an increase in the rat population; the rodents sometimes enter our homes too… Moreover, pigeons build nests in our balconies, which are also full of dried faeces,' he adds. Piyush Prasad, the RWA president of Nehru Apartments, says many pigeons die when vehicles hit them. 'This has led to an increase in the feline population as well, since they feed on the carcass.'
Business Standard
3 hours ago
- Business Standard
Pfizer Ltd Spurts 6.26%
Pfizer Ltd has lost 0.1% over last one month compared to 3.16% gain in BSE Healthcare index and 3.28% drop in the SENSEX Pfizer Ltd rose 6.26% today to trade at Rs 5689.95. The BSE Healthcare index is up 0.15% to quote at 45404.45. The index is up 3.16 % over last one month. Among the other constituents of the index, Sanofi Consumer Healthcare India Ltd increased 4.43% and Vimta Labs Ltd added 2.26% on the day. The BSE Healthcare index went up 13.01 % over last one year compared to the 0.04% fall in benchmark SENSEX. Pfizer Ltd has lost 0.1% over last one month compared to 3.16% gain in BSE Healthcare index and 3.28% drop in the SENSEX. On the BSE, 1 shares were traded in the counter so far compared with average daily volumes of 2724 shares in the past one month. The stock hit a record high of Rs 6452.85 on 02 Sep 2024. The stock hit a 52-week low of Rs 3742.9 on 07 Apr 2025.
