Microsoft faces lawsuit over Windows 10 support cutoff
Klein alleges that this move to end support for Windows 10 is part of a strategy to push users to upgrade to new AI-powered devices running Windows 11. Windows 11 requires hardware such as a neural processing unit to get the AI features working, and since many devices do not meet this requirement, users are forced to buy a new device that comes with these features preinstalled.
His lawsuit seeks a court order requiring Microsoft to continue offering free security updates and support until fewer than 10% of Windows users remain on this OS. He also demands that Microsoft provide clear disclosure of the support timelines at the point of sale. This will give the buyer a clear view of the costs and security risks once the support ends.
He warns that this abrupt ending of support and security updates not only risks the security of millions of PCs running Windows 10 but also harms the environment by increasing electronic waste due to the premature discarding of otherwise functional devices.
Microsoft is encouraging users to upgrade to the latest Windows version if the hardware supports it or buy an entirely new device running the latest Windows 11. The lawsuit highlights that this end-of-life deadline forces difficult choices on users: whether to upgrade to Windows 11, pay a subscription fee to get extended support, buy a new device, or face the risk of running less secure and unsupported software.
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