Nissan Leaf is the most reliable electric car
It topped the rankings with an 'impressively low' claim rate of just 3.06 per cent – with an average repair price of £300.10 – and comes as Nissan prepares to launch a new generation of its battery hatchback.
The report said: 'This result reinforces the Leaf's reputation for dependable performance.'
Second was Chinese-owned MG ZS EV with the Audi E-Tron third.
Least reliable was the Tesla Model S, with an 'alarming' 50 per cent warranty claim rate and an average claim cost of £703.50.
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Daily Mail
27 minutes ago
- Daily Mail
SNP Government-backed ferry firm shells out almost £2million in compensation
The SNP's ferry fiasco deepened last night as it was revealed CalMac has had to pay out almost £2 million in compensation to passengers because of delays and cancellations in less than a decade. Scotland's state-owned ferry operator has handed customers at least £1.9 million to cover the cost of cancellations, alternative travel arrangements, food and accommodation since 2017, new figures show. In the last financial year alone it gave out £432,735 in compensation to travellers – with a further £33,792 paid out in recent months It comes as MailOnline told last month how an astonishing 10,809 crossings were scrapped by the operator in just over two years due to technical faults. The firm has suffered years of problems caused by its ageing fleet, which is meant to provide a lifeline to Scotland's island communities. Services have also been impacted by the almost £500 million scandal surrounding delivery of its two new ferries for the Arran service, the Glen Sannox and the Glen Rosa, which have been dogged by years of delays and spiralling costs. Scottish Lib Dem transport spokesman Jamie Greene said: 'The bill for cancellations and compensation is soaring because the SNP have let the Scottish ferry network deteriorate. 'The hardworking staff at CalMac have been let down by an SNP government that took control of the company and broke their promise to deliver new ferries on time and on budget, which would have reduced the massive bills we now see for compensation and repairs. 'All of this has created a grim new norm for my constituents along the West coast, from losing business to missing hospital appointments.' Data released to Mr Greene's party under freedom of information laws show there were 7,058 customer claims made to CalMac between April 2023 and April 2025. CalMac paid £432,735 in compensation to travellers in 2024-25, with a further £33,792 paid out in May and June this year – the first two months of 2025-26. The compensation bill for last year is up by more than 37 per cent from 2023-24, when CalMac shelled out £314,494 – but is still lower than in 2022-23 when payments amounted to £454,000. A number of vital routes are said to constantly suffer changes to routes and timetables or cancellations owing to a 'lack of vessel availability', with a key factor being the age of the 35-strong fleet Many vessels have had to operate beyond their expected lifespans, leading to increasing breakdowns. A CalMac spokeswoman said: 'We offer compensation if a journey has been disrupted or cancelled for specific reasons. 'It is no secret that our fleet is ageing and this can lead to higher levels of technical problems.' A Transport Scotland spokesman said: 'CalMac are delivering services in increasingly challenging weather and the arrival of 13 new vessels by 2029 will reduce technical issues and these modern vessels should also be able to operate in more challenging conditions.'
The Sun
29 minutes ago
- The Sun
My boss has completely blindsided me with bad annual performance review – I haven't had helpful feedback. Help!
APPRENTICE star and West Ham United vice-chair Karren Brady answers your careers questions. Here, Karren gives her expert advice to a reader who has had a unexpected annual performance review. Q: I've just had my annual performance review, and my boss has completely blindsided me. I thought things were going OK, but apparently I'm 'not meeting expectations'. There were no signs I'd been underperforming in the lead-up to our meeting, and I recently received praise from a senior colleague in a different department for a project I led. I don't really know what to do with the information from my review, but it's affected my bonus and will go on record. Plus, my boss' feedback didn't really give much advice on how I can better meet expectations in the future. I'm feeling really unmotivated. Do you have any advice? Kirstie, via email A: It's important to have a follow-up conversation with your manager. Let them know you've taken time to reflect on the feedback, and that you'd appreciate the chance to discuss it further. Be honest about how shocked you felt, since there were no warning signs and you'd recently received positive feedback from a senior colleague. Approach the conversation with openness and a clear goal. The Apprentice's Karren Brady gives career advice in game of Have You Ever? Explain you're committed to growing in your role and that you'd value more specific guidance on what 'meeting expectations' looks like. Ask for concrete examples and, if possible, collaborate on a set of objectives so you know what's expected over the next 12 months. Request regular quarterly informal reviews, so you can check you're on track. You've clearly been doing meaningful work, so don't let this discourage you. If your manager fails to give reasonable examples, request an HR meeting, explaining you don't understand or agree with your rating and would like a more formal plan to ensure your future success.
Times
29 minutes ago
- Times
My adviser made a mistake. Why should I pay the £5k tax penalty?
For more than a decade my husband and I were clients of a financial advice firm called Addidi Wealth. During this time I was working for the civil service and would exceed my pension allowance (the annual amount that can be saved into a pension while still qualifying for tax relief) every year — leaving me with an income tax bill on the excess. I used the Scheme Pays system to settle the tax, which meant that money was deducted from my pension and paid to HM Revenue & Customs. Every year I would send a form to my financial adviser who would then arrange this with my pension company on my behalf. My problem started in 2020 after Addidi Wealth was bought by another financial advice firm called Progeny and our adviser left the business. After 14 months with our new adviser, my husband and I decided to seek advice from another company. Fast forward to last year when I had a bill from HMRC saying that I owed income tax of more than £19,000 and a late payment penalty of £4,160. HMRC explained that I had exceeded my pension allowance in 2019/20 and had not paid tax on the excess. I was shocked because this meant that Progeny had failed to carry out my Scheme Pays request all those years ago. Even more concerning was that Progeny had carried out two annual reviews since that event which were based on the erroneous assumption that the tax liability had been settled. Progeny said that in 2020 it had sent the Scheme Pays paperwork to MyCSP, the company which operates the civil service pension scheme, although it hasn't provided any evidence that MyCSP had carried out my request. I spoke to MyCSP which said it never received the paperwork from Progeny. I have since paid the tax owed and the £4,161 penalty. I have also paid my accountant an extra £750 for their time spent liaising with HMRC. I think Progeny's service fell short of reasonable expectations and that it should reimburse me for these costs, but it won't. It cannot be right that I am left out of pocket. I have spent many hours trying to resolve this and I can't begin to describe the stress this has and address supplied You had paid Progeny more than £10,000 in annual fees for a fully-advised service, so you rightly expected the company to have managed your request without you having to worry about a surprise tax bill later down the line. In 2020 the maximum amount you could pay into your pension and still get tax relief was £40,000 a year. The allowance increased to £60,000 in 2023, although this starts to reduce once you earn more than £200,000 a year. You can also carry forward any unused allowance from the past three years. When you exceed your pension allowance, you no longer qualify for tax relief which means you have to pay income tax on the excess. You can either pay this yourself from savings, or you can ask your pension company to pay it under the Scheme Pays system. To use Scheme Pays, you would ask your pension company to give you a quote outlining how much it would need to deduct from your pension. If you're happy with the quote, you sign a form to accept it and the pension company would then confirm that it has paid the tax. MyCSP said it had sent Progeny a quote for £19,183 back in October 2020 but Progeny never accepted it. Yet Progeny showed me an email it had sent to MyCSP in December of that year attaching a form that made it clear that it was accepting the quote. It had also sent a second chasing email in January 2021 but never heard back. Even though the emails were sent to the correct place, MyCSP said it didn't have a record of those messages. When I spoke to the Cabinet Office, which is responsible for the civil service pension scheme, it said: 'MyCSP makes every effort to get things right and we understand the member's distress.' It said you must raise a formal complaint before it would investigate further. This does not change the fact that MyCSP never sent an acknowledgment to confirm that it had carried out the request, so I didn't think Progeny had done enough to ensure it had been processed. Progeny had also been managing your finances for months afterwards, so this issue should have been brought to light a lot sooner. I urged Progeny to take another look at your complaint and it reviewed the situation and agreed to pay your late payment fee and extra accountancy costs. It also offered you £500 compensation for the distress and inconvenience caused. Progeny said: 'Our usual processes ensure that instructions are carried out correctly and in a timely manner, so this was an isolated incident. We have acknowledged that in this instance it was Progeny's responsibility to confirm the form had been received and, as such, we would be happy to cover the costs. Through reimbursing the cost we intend to put our former client back in the financial position she would otherwise have been in before the matter occurred.' But you weren't totally satisfied because you said the financial advice you had been given since 2020 had been based on inaccurate information. You said: 'I have shared my old statements with my new adviser, but I now believe these documents were based on incorrect information, meaning the value of my pension will be wrong as well as my retirement projections.' • HMRC made a mistake — but won't give us our £15k back You wanted Progeny to reimburse the financial advice fees that you had paid since this happened. But the company said you had got advice 'in all areas' and that it delivered all its ongoing services, so it refused. You were disappointed and debated taking your complaint to the ombudsman, but Progeny said it would retract its offer if you went down that route and would abide by the ombudsman's decision. In the end you accepted Progeny's offer in a bid to put this sorry saga behind you. You said: 'I still maintain that Progeny failed to show me any duty of care. I just hope that others don't have a similar experience.' I live alone in a three-bedroom flat, which is up for sale because I can no longer afford to live here. As there was a large landslip that affected the Isle of Wight, I am struggling to find a buyer. My only income is from a pension that pays me £600 a month, but this year my water bill almost doubled from about £24 to £41 a month, which I simply cannot afford. I can't understand why my charges are so high, especially when my water use is minimal (I spend a lot of time caring for my mother who lives nearby). Southern Water said that I don't qualify for a discount because I have a pot of savings. This isn't technically correct because the money in my account is from a loan I have taken out to pay for essential roof repairs. I am paying an extortionate rate of interest on this loan which is secured against my property. Southern Water says I must use the loan to pay my water bill, but this would leave me with a shortfall for the roof works and I would be in breach of my lease if I failed to pay. I have pointed this out to Southern Water but it won't listen. My financial situation is extremely tight. Like so many others, I am struggling to pay my bills but this increase has tipped me over the edge. Name and address supplied You are clearly struggling to keep your head above water and so it seemed unnecessarily harsh of Southern Water not to take your specific circumstances into account. Water bills are set to rise 26 per cent on average this year, so your 71 per cent increase seemed totally out of proportion. I suspect this is partly because your water bills are estimated: your property doesn't have a water meter because you have a shared supply with two neighbours. This seemed unfair, compounded by Southern Water refusing to put you on one of its special tariffs. It gives customers a 45 per cent discount on their bills if their household income doesn't exceed £22,020 a year and they have savings of less than £16,000. Your £7,200 income was well below £22,020, but your loan put you above the savings threshold. • I've been lumbered with my landlord's water bill Southern Water told me that once the repair works have been carried out and the loan has been used up, you could get the discount. But it would be another three months before the roof repairs were due to start and you said you would really struggle to meet your bills in the meantime. I asked Southern Water if it would at least give you some breathing space until you had paid for the repairs and it then agreed to give you a 45 per cent discount on your bills, saving you £220 over a year. Southern Water said: 'We are sorry to hear of the impact this experience has had on this customer. We are increasing our package of financial support, which will see us add a further 18,000 eligible customers to our minimum 45 per cent discount scheme.' It also said it could look at installing a water meter so that your bills were based on your actual use. You said: 'I cried tears of relief once I knew the payments were within an amount I could afford, and I am certain this would not have happened without your help. Let's hope my property sells soon.' • £1,521,968 — the amount Your Money Matters has saved readers so far this year If you have a money problem you would like Katherine Denham to investigate email yourmoneymatters@ Please include a phone number
