Some LIHEAP payments delayed because of software change
SOUX CITY, Ia (KCAU) – A change in software has led to the delay of some LIHEAP payments for consumers.
Community Action Agencies across Iowa used to have their own software to process LIHEAP payments, but not anymore. This year, all of those agencies are having to use the state of Iowa's software for heating assistance funds.
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This change has led to delays in processing applications and payments. The Community Action Agency of Siouxland said that they're starting to catch up with the payments and applications.
'We did at the beginning of the LIHEAP season, we did get behind. We had some software problems. For the most part, we're working our way through them. We're starting to get those payments out to MidAmerican Energy. If you are qualified for LIHEAP, you've been approved, you know your award amount. We are working as fast as we can to get that payment on your MidAmerican account and get you credit,' Said Jean Logan, Executive Director of Community Action Agency of Siouxland.
Logan said people can apply for energy assistance through the end of April. So far, they've received 2,400 applications and approved 2,200 of them.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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