Spike in Google searches for 'TRNSMT refund' after Kneecap axed
On Wednesday, it was confirmed that the Irish rap group had been removed from the line-up, as promoters DF Concerts cited "concerns expressed by the [p]olice about safety at the event".
Ticket holders were emailed about the decision, with a statement which said: "Due to concerns expressed by the Police about safety at the event, Kneecap will no longer perform at TRNSMT on Friday, 11 July.
READ MORE: Kneecap correct BBC headline after TRNSMT show cancelled
"We thank fans for their understanding."
Responding, Kneecap said that "Glasgow has always been a huge city for us" as they announced a new gig taking place in Glasgow on July 8, just days before their appearance at TRNSMT was scheduled to take place.
Presale tickets for the gig at the O2 Academy sold out within seconds on Thursday morning, the group said, with general tickets going on sale on Saturday morning from 10am.
Since the announcement that Kneecap had been axed from TRNSMT, search engine Google has seen a huge increase in the number of searches for "TRNSMT refund".
(Image: Google) Following an initial spike in searches as the news first broke, Thursday has seen a massive spike in the number of people looking at how to get a refund.
Google has listed 100% of searches as originating in Scotland.
Users are also searching for the term "reimbursement".
Can I get a TRNSMT refund?
TRNSMT's terms and conditions state that refunds are typically only issued if the event has been cancelled in full, with partial refunds given if only one or more days is cancelled.
If a "material alteration" is made to the festival, customers can also request a refund. However, this does not include any changes to the line-up of the festival.
Click here to see the full terms and conditions of TRNSMT.
Ticket holders have also taken to social media to ask whether they can get a refund following the news that Kneecap was axed from the festival.
READ MORE: Activists read names of 15,000 Gaza children killed by Israel in Parliament protest
One social media user said: "In light of this email could anyone from @TicketmasterUK
@TRNSMTfest advise on how to claim a refund?
"The only reason I was taking my teenage daughter was to see @KNEECAPCEOL"
Another said: "TRNSMT + Rockstar Energy need to explain exactly what those publicly safety concerns are
"Because at face value they read like a lie. They read like you, or police, have caved to pressure from Israeli Lobby.
"Until you do, everyone attending @TRNSMTfest should demand a refund."
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